The aim of this assignment is to develop your communication skills through the application of unit themes. You are required to deliver and record an oral presentation that convinces your audience about your message.
Select a service organisation that you would like to work for in the future in one of the following industries: Hospitality, Tourism, Event Management or Sport
You have applied for a position as a customer service manager with this organisation and have been selected for an interview. The organisation has requested that you provide a 5-minute video oral presentation that addresses the following questions:
Why would you like to work for this organisation?
What are the key skills and strengths you will bring to this role?
To what extent do the values and goals of this organisation correspond to your own?
Explain one contemporary service experience perspective that you subscribe to (for example, social responsibilities such as Climate Action, Cultural Impacts or Ethics), and how this perspective will benefit the organisation.
Explain why you should be selected and emphasise any leadership skills required of leaders in service organizations that align with your knowledge and skills.