Topic 1: Organise work schedule 1 1A Discuss and agree upon work goals and plans 2 1B Understand your organisation’s plans 8 1C Plan and prioritise your workload 13 Summary 25 Learning checkpoint 1: Organise work schedule 26

Topic 2: Complete work tasks 31 2A Meet organisational requirements 32 2B Seek assistance when dealing with problems 38 2C Identify factors affecting work requirements 41 2D Use technology effectively 43 2E Communicate task progress 46 Summary 48 Learning checkpoint 2: Complete work tasks 49

Topic 3: Review work performance 57 3A Seek feedback on work performance 58 3B Monitor and adjust your performance 62 3C Identify and plan opportunities to improve 65 Summary 72 Learning checkpoint 3: Review work performance 73

Final assessment 79 Assessment information and scope 82 Are you ready for assessment? 83 Final assessment overview 84 Assessment plan 85 Final assessment tasks 86 Record of outcome 113

Appendices 115 Appendix 1: Unit of competency 117 Appendix 2: Unit of competency assessment requirement 119

Unit release 1 (Aspire Version 1.1) © Aspire Training & Consulting vii

Before you begin

This learner guide is based on the unit of competency BSBWOR202 Organise and complete daily work activities, Release 1. The unit of competency is included in this learner guide as Appendix 1. The unit of competency assessment requirements are included as Appendix 2.

Your trainer or training organisation must give you information about this unit of competency as part of your training program.

How to work through this learner guide This learner guide contains a number of features that will assist you in your learning. Your trainer will advise which parts of the learner guide you need to read, and which practice tasks and learning checkpoints you need to complete. The features of this learner guide are detailed in the following table.

Feature of the learner guide

How you can use each feature

Learning content Read each topic in this learner guide. If you come across content that is confusing, make a note and discuss it with your trainer. Your trainer is in the best position to offer assistance. It is very important that you take on some of the responsibility for the learning you will undertake.

Examples and case studies

Examples of completed documents that may be used in a workplace are included in this learner guide. You can use these examples as models to help you complete practice tasks, learning checkpoints and the final assessment. Case studies highlight learning points and provide realistic examples of workplace situations.

Practice tasks Practice tasks give you the opportunity to put your skills and knowledge into action. Your trainer will tell you which practice tasks to complete.

Video clips Where QR codes appear, learners can use smartphones and other devices to access video clips relating to the content. For information about how to download a QR reader app or accessing video on your device, please visit our website: www.aspirelr.com.au/help

Summary Key learning points are provided at the end of each topic.

Learning checkpoints

There is a learning checkpoint at the end of each topic. Your trainer will tell you which learning checkpoints to complete. These checkpoints give you an opportunity to check your progress and apply the skills and knowledge you have learnt.

Final assessment The final assessment provides you with the opportunity to demonstrate all of the learning that you have undertaken for this unit of competency. Your trainer/assessor may ask you to undertake the final assessment tasks.

Unit release 1 (Aspire Version 1.1) © Aspire Training & Consulting ix

Before you begin

What do you already know? Use the following table to identify what you may already know. This may assist you to work out what to focus on in your learning.

Topic Key outcome Rate your confidence in each section

Topic 1 Organise work schedule

1A Discuss and agree upon work goals and plans