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People in monochronistic cultures

21/12/2020 Client: saad24vbs Deadline: 7 Days

Chapter 5

Communication and


Culture


*


Chapter Outcomes

Define and explain culture and its impact on your communication


Delineate seven ways that cultural variables affect communication


Describe the communicative power of group affiliations


Chapter Outcomes (cont.)

Explain key barriers to competent intercultural communication


Demonstrate behaviors that contribute to intercultural competence


*


Understanding Culture

Culture


A learned system of thought and behavior that belongs to and typifies a relatively large group of people


The composite of their shared beliefs, values, and practices


*


Understanding

Culture (cont.)

Culture is learned through communication with others.


Your personal worldview is the framework through

which you interpret

the world and the

people in it.


Culture affects communication.

Main bullet 2: added period. —CE


*


Understanding

Culture (cont.)

Intercultural communication matters.


Communication between people from different cultures who have different worldviews


Necessary in our diverse, mobile society


Mediated interactions and diverse organizations provide regular exposure to people from other cultures.


Main bullet: added period. —CE


*


Communication and

Cultural Variations

Seven cultural variations play out along a continuum and are not absolute.


High-context cultures use contextual cues to both interpret meaning and send subtle messages.


Cues: time, place,

relationship, situation


*


Communication and

Cultural Variations (cont.)

Low-context cultures use direct language and rely less on situational factors.


Examples: United States, Canada, northern Europe


Collectivistic cultures perceive selves primarily as members of a group.


Examples: Arab and Latin American cultures, China, Japan


*


Communication and

Cultural Variations (cont.)

Individualistic cultures value individuality, communicate autonomy and privacy, and downplay emotions.


Examples: United States, Great Britain, Australia, Germany


High uncertainty avoidance cultures adapt behavior to avoid risk and use formal rules to communicate.


Examples: Portugal, Greece, Peru, Japan


*


Communication and

Cultural Variations (cont.)

Low uncertainty avoidance cultures have a higher tolerance for risk and ambiguity and use fewer formal rules to communicate.


Examples: Sweden, Denmark, Ireland, United States


*


Communication and

Cultural Variations (cont.)

Masculine cultures place value on assertiveness, achievement, ambition, and competitiveness.


Examples: Mexico, Japan, Italy


Feminine cultures value nurturance, relationships, and quality of life.


Examples: Sweden, Norway


*


Communication and

Cultural Variations (cont.)


Power distance is the way cultures accept the division of power.

High power distance: people with less power accept lower position as basic fact of life.

Low power distance: people tolerate less difference in power between people; they communicate with less anxiety with those higher in status.

*


Communication and

Cultural Variations (cont.)

Time orientation: the way that cultures communicate about and with time


Monochronistic cultures are time-conscious; include United States, Great Britain


Polychronistic cultures have a more fluid approach to time; include Latin America, Asia


*


Communication and

Cultural Variations (cont.)


In monochronistic cultures, time is a valuable resource that is not to be wasted. Polychronistic cultures have a more fluid approach to time and deal with various projects and people simultaneously.

*


Communication and

Cultural Variations (cont.)


Value of emotional expression

Collectivistic cultures may use hyperbole (vivid, colorful language with great emotional intensity).

Individualistic cultures tend toward understatement (euphemisms) to downplay emotional intensity.

*


Understanding Group Affiliations

Co-cultural communication


Members share some of the general culture’s system of thought and behavior but have distinct unifying characteristics.


Includes race, gender, sexual orientation, religion


Includes generations


*


Understanding Group Affiliations (cont.)

Co-cultures within a larger culture


*


Understanding Group Affiliations (cont.)

Social identity theory includes


Personal identity


Social identity from your group memberships


Ingroups and outgroups


Intergroup communication


How communication occurs within and between groups and affects relationships


Group identification and communication shift depending on which group membership is made salient at a given moment.


*


Intercultural Communication Challenges

Anxiety


Ethnocentrism


Belief in the superiority of your own culture or group; viewing other cultures through your own lens


*


Intercultural Communication Challenges (cont.)

Discrimination


Stems from ethnocentrism


Behavior toward person or group based solely on their membership in a particular group, class, or category


Attitudes about superiority of one culture lead to rules and behaviors that favor that group and harm another group.


*


Improving Intercultural Communication


Changing thinking (cognition)‏


Changing feelings (affect)‏


Changing behavior


Being mindful (intercultural sensitivity)‏


Desiring to learn about other cultures


Improving Intercultural Communication (cont.)

Overcoming intergroup biases


Intergroup contact theory: interaction between members of different social groups generates a possibility for more positive attitudes.


Refraining from


behavioral affirmation


and confirmation


*


Improving Intercultural Communication (cont.)


Accommodating appropriately


Convergence involves shifting language or nonverbal behaviors toward each other’s way of communicating.


Avoid overaccommodation, or going too far in making changes based on stereotypes about another group.


*


Practice Your Skills

Listen effectively.


Think before you speak or act.


Be empathic.


Do the right thing.


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