Redesigning and automating business processes can be seen as a double-edged sword because:

Question 1

Re-designing and automating business processes can be seen as a double-edged sword because:

Question options:

increases in efficiency may be accompanied by job losses.

increases in efficiency may be accompanied by poor data quality.

support for middle-management decision-making may be offset by poor data quality.

reliance on technology results in the loss of hands-on knowledge.

Question 2

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

Question options:

It sees information systems as a way to rearrange the inputs and outputs of the organization.

It sees the inputs and outputs, labor and capital, as being infinitely malleable.

It sees an organization as a collection of rights, privileges, obligations, and responsibilities.

It sees the organization as a social structure similar to a machine.

Question 3

Under Mintzberg's classification of organizational structure, the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals falls under the category of:

Question options:

entrepreneurial structures.

divisionalized bureaucracies.

professional bureaucracies.

adhocracies.

Question 4

Which of the following best describes how new information systems result in legal gray areas?

Question options:

They work with networked, electronic data, which are more difficult to control than information stored manually.

They result in new situations that are not covered by old laws.

They are implemented by technicians rather than managers.

They are created from sets of logical and technological rules rather than social or organizational mores.

Question 5

Which of the following is NOT one of the current key technology trends that raise ethical issues?

Question options:

Data storage improvements

Data analysis advancements

Increase in multimedia quality

Increase in use of mobile devices

Question 6

Along with capital, __________ is the primary production input that the organization uses to create products and services.

Question options:

structure

culture

politics

labor

Question 7

A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the Utilitarian Principle in evaluating this situation?

Question options:

His action is acceptable, because the grocer suffers the least harm.

His action is acceptable, because the higher social value is the survival of the family.

His action is wrong, because the man would not want the grocer to steal from him.

His action is wrong, because if everyone were to do this, the concept of personal property is defeated.

Question 8

The Federal Trade Commission FIP principle of Notice/Awareness states that:

Question options:

customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.

data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.

Web sites must disclose their information practices before collecting data.

consumers should be able to review the data collected about them.

Question 9

An organization is a/an:

Question options:

stable, formal social structure that takes resources from the environment and processes them to produce outputs.

informal, legal entity with internal rules and procedures that must abide by laws.

collection of people and other social elements.

group of people and information systems not connected in any meaningful way.

Question 10

A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

Question options:

Kant's Categorical Imperative

The Golden Rule

The Risk Aversion Principle

The "No free lunch" rule

Question 11

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as __________ costs.

Question options:

switching

network

transaction

agency

Question 12

One of the drawbacks of patent protection is:

Question options:

that only the underlying ideas are protected.

digital media cannot be patented.

preventing the ideas from falling into public domain.

the years of waiting to receive it.

Question 13

According to agency theory, the firm is viewed as a(n):

Question options:

unified, profit-maximizing entity.

task force organization that must respond to rapidly changing environments.

entrepreneurial endeavor.

"nexus of contracts" among self-interested individuals.

Question 14

The most common reason business systems fail is:

Question options:

software bugs.

data quality.

hardware failures.

facilities failures.

Question 15

Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?

Question options:

CTS

CVS

RSI

Technostress

Question 16

The Online Privacy Alliance:

Question options:

encourages self-regulation to develop a set of privacy guidelines for its members.

protects user privacy during interactions with Web sites.

has established technical guidelines for ensuring privacy.

is a lobbying organization promoting the online privacy interests of consumers.

Question 17

As per the __________, if an action cannot be taken repeatedly, it is not right to take at all.

Question options:

slippery-slope rule

lemming rule

high-failure cost rule

utilitarian principle

Question 18

__________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.

Question options:

Liability

Due process

The courts of appeal

Accountability

Question 19

All of the following are considered disruptive technologies EXCEPT:

Question options:

instant messaging.

e-mail.

Internet telephony.

PCs.

Question 20

The interaction between information systems and organizations is influenced:

Question options:

primarily by the decision making of middle and senior managers.

by the development of new information technologies.

by many factors, including structure, politics, culture, and environment.

by two main microeconomic forces: capital and labor.

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