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21/09/2020 Client: carolinb Deadline: 2 Day


  • As the customer service professional how would you effectively serve and deal with these angry customers?

  • What actions would you have taken to prevent the situation from escalating?

  • Which active listening techniques would help to de-escalate the situation?

  • Would the techniques for dealing with customers' complaints work in this case?

  • Is the communication principle “Communication is Not a Panacea” applicable to this case? Can good communication solve this problem?

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