I need help with a Business question. All explanations and answers will be used to help me learn.
Consider the background information and data given in the “Scharadin Hotels” case (Attached in files). Assume you are Scott Schultz, the head of operations, and do the analysis Larraine Scharadin asks him to perform. Then write a memo addressed to Larraine and the other staff members with your analysis and recommendations.
The memo should include (but is not limited to):
A summary of the issue under investigation
An explanation of the type of control chart you selected for this case.
The control chart itself, created in Excel, showing the data collected
Conclusions based on the chart regarding the source of the problem and the overall level
of quality.