Human resourcemanagement: a case study approach -chapter 12Quiz questions (answers can be found at the bottom of the page)1Which of the following theories of motivation mentions 'valence' and 'instrumentality'?a)Vroom's Expectancy Theoryb)Maslow's Hierarchy of Needsc)Latham and Locke's Goal Setting Theoryd)Adam's Equity Theory2A successful performance management system will include the following:a)A clear alignment with the business strategy of the organizationb)HR professionals taking the lead in creating the systemc)Comprehensive training of line managersd)Successful translation of business goals into individual goale)Keeping it simplef)Giving managers an opportunity to get feedback from their team3Performance appraisals should monitor:a)The quality of the employee's performance in relation to their job descriptionb)The employee's work load in relation to other employeesc)The organisation's achievement of their business objectivesd)Whether any further training is needed to do the job well4Multi-rater feedback is also known as:a)360 degree feedbackb)Constructive feedbackc)Customer feedback
d)180 degree feedback5A successful performance appraisal meeting requires:a)Advance preparation by the reviewer and revieweeb)Must be formal and be by appointmentc)Must be carried out by someone impartial to avoid biasd)Should be linked to a pay awarde)Should start by discussing positive aspects of the reviewee's performancef)The manager to do most of the talking6SMART objectives are:a)Sensible, maintainable, accurate, robust and talked-aboutb)Specific, measurable, attainable, realistic and time-boundc)Serious, measurable, achievable, realistic and timetabledd)Specific, maintainable, achievable, robust and timedQuiz answers1.a. 2.a clear alignment with the business strategy of the organisation, comprehensive training of line managers,successful translation of business goals into individual goals, keeping it simple, giving managers an opportunity to get feedback from their teams. 3.advance preparation by the reviewer and reviewee, discussing positive aspects of the reviewee’s performance first. 4.b. 5.d. 6.a.