Sharpening the team mind: communication and collective intelligence

5

COMMUNICATION AND TEAM DECISION MAKING

Part 1:

Sharpening the Team Mind: Communication and Collective Intelligence

A. What are some of the possible biases and points of error that may arise in team communication systems? In addition to those cited in the opening of Chapter 6, what are some other examples of how team communication problems can lead to disaster?

· Biases and points of error that may arise in team communication systems:

"The root problems are managers' inattention to individuals they oversee, unpredictable or nonexistent input, feedback rather than applaud, and different markers that criticism isn't esteemed or profitable. Practices to enhance instructing and criticism incorporate concentrating it on new contracts, setting up pal or coach programs with experienced representatives, and considering directors responsible for input," says Branham.

Culture Differences

The workplace has turned into a mixture supplied with individuals of different foundations and social traditions. Individuals tend to "hang" with others commonplace to their way of life or propensities. At the point when these individual gatherings collect, chiefs confront the difficulties of little gathering progression and group correspondence issues.

Attitude & Ego

Too often teamwork stops in light of somebody's sense of self. They decline to concede they may be a piece of the problem. Conflicts additionally emerge in view of disparity and as opposed to make the circumstance equivalent, somebody ends up cautious as opposed to assuming liability.

Groups and Friendships

A tight and select gathering of people who bond together for some reason can be risky in the event that they are not objective.

· Team communication problems can lead to disaster:

A study conducted by the Project Management Institute (PMI) uncovered that ineffective communication negatively affected successful project execution. Shocking? All things considered, not by any means. What's more, this issue remains constant four years after the fact in 2017. Likely, anybody at any point engaged with an undertaking of any size knows this essential actuality. What may amaze you is the quantity of projects yet missing effective communications management and the subsequent size of monetary effect this lack has on projects.

In spite of the fact that steps have been made to enhance custom, 'communications' are frequently still viewed by administration as something that simply 'happens' as a major aspect of consistent project management undertakings, utilizing fundamental, nonspecific instruments, for example, email or potentially spreadsheets. In any case, without a well thoroughly considered communication strategy and tools designed to store and regulate project information and communications, numerous organizations are tossing a huge number of dollars out the window with project they endeavor to execute

B. Revisit communication failure examples in Exhibit 6-1. Identify the possible causes of communication or decision-making failure in each example, and, drawing on the information presented in the chapter, discuss measures that might have prevented problems from arising within each team’s communication system.

Have Clarity In Your Thoughts: You ought to be clear about your goal and what you need to pass on. Organize your musings in a legitimate request and after that communicate in like manner. Orderly correspondence and lucidity in thought are sufficiently got and acknowledged. Capricious talks can be deluding so you ought to dependably endeavor to demonstrate that there is a point or rationale behind your discussion.

Keep a Routine check on the communication system: You ought to break down the shortcomings in the communication system. Every one of the endeavors ought to be made to know whether you should center on the formal or casual approach to communicate.

Part 2:

Team Decision-Making: Pitfalls And Solutions

A. What are the key symptoms of groupthink? What problems and shortcomings can arise in the decision-making process as a result of groupthink?

· Symptoms of groupthink:

Illusion of Invulnerability

There is an outrageous positive thinking that enables individuals to go out on a limb even in the midst of clear peril. There is boldness that is taken from the hugeness of the gathering.

Belief in Inherent Morality

The individuals from the gathering don't mull over that moral or good results of their activities. There is an inferred rightness in light of the fact that everybody is doing it.

Stereotyped Views of Out-groups

Others outside of the gathering are considered "adversaries" that undermine the security of the gathering. These could be any individual who has an alternate arrangement of convictions.

Self-restriction

Any questions on the apparent gathering agreement are never uncovered to the gathering on the grounds that the atmosphere of the gathering itself does not permit it.

Self-appointed “Mind-guards”

There are individuals who shield the gathering from data that repudiates the gathering's cohesiveness. In this way, individuals can't frame a more sound judgment.

· Shortcomings can arise in the decision-making process as a result of groupthink

Groupthink is a psychological phenomenon that happens when we settle on choices inside a group. The assumption is that everybody would agree and the unanimity is suggested. Despite the fact that there are disagreeing members, no one needs to conflict with the pack and be a troublemaker. In this way, those with questions or contrasting conclusions never voice out their doubts to the gathering inspired by a paranoid fear of being barred or being wrong, because if everybody believes that one thing is correct, at that point it must be. This thing happens when a negative hierarchical culture is being built up. For example, if everybody submits an infringement or trusts that a system is superfluous, at that point a representative rehashes that conduct or clutches the conviction even against his or her better judgment.

B. Do you think that individuals or groups are better decision-makers? Justify your choice. In what situations would individuals be more effective decision-makers than groups, and in what situations would groups be better than individuals?

· Better decision-makers?

Groups are better decision-makers. In spite of the fact there are risks in group-decision making, yet there are sure advantages that can't be overlooked. More differing your gathering is, more thoughts, point of view and developments it conveys to your plate. As a leader you without a doubt need to take advantage of that cooperative energy. New thoughts and developments are the need of an opportunity to remain beneficial and applicable. So you need to utilize each trap accessible to profit by the assorted variety of your gathering. To receive the rewards of cooperative energy in your group, group decision making process is vital.

· what situations

Group Decisions

Pros : Many organizations have begun to create work groups, that take decisions on the whole. This procedure influences on the fluctuated thoughts, capacities, abilities and point of view on the choices. It additionally gets the contribution and acknowledgment by the general population who are in charge of the execution of such decisions.

Cons : Sometimes group decisions can be moderate and tedious. the senior most or the overwhelming people voice and assessment may eclipse the voice of the other team members. There are changes of heard-attitude making the entire procedure worthless. The differed encounters of the people in the group may likewise come in the method for viable considerations.

Individual Decisions

Pros : One individual who is fit and dictator takes the choice. Its quick and direct. What's more, there is a man who accept responsibility for the aftereffects of the choice.

Cons : Big choices up to a solitary individual passes up a major opportunity for the viewpoints, capacities and thoughts of others. Such a choice might be resent by the very group that should chip away at the usage.

References:

The Communication Problem Solver: Simple Tools and Techniques for Busy Managers, Nannette Rundle Carroll (AMACOM Div American Mgmt Assn, 2009

Seven Hidden Reasons Employees Leave, Leigh Branham (AMACOM 2005)

PMI: More Than Half of All Project Budget Risk is Due to Ineffective Communications

Irving L. Janis' Victims of Groupthink Author(s): Paul't Hart Source: Political Psychology, Vol. 12, No. 2 (Jun., 1991), pp. 247-278

BLINDER, A. and J. MORGAN (2005): ìAre two heads better than one? An experimental analysis of group versus individual decision making,îJournal of Money, Credit and Banking, 37, 789-811.