Smileline inc has an onsite daycare

Help me study for my Management class. I’m stuck and don’t understand.

39. _____ change is a change in the organization's product or service outputs. a. Technology b. Product c. Entrepreneurship d. Creative e. Incremental

40. Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict? a. Organizational development b. Skunkwork c. Telecommuting d. Downsizing e. Small-group innovation

41. Salta Communications is a global telecommunications company that has operations on four continents. The CEO’s direct supervisors include VPs for the North American South American, European, and the Asian divisions. Salta can best be described as using what organizational structure? a. Network b. Matrix c. Functional d. Divisional e. Geographic

42. Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization? a. Organization change b. Organization development c. People change d. Culture change e. Artifact change

43. Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication? a. Problems and exceptions b. Suggestions for improvement c. Performance reports d. Grievances and disputes e. Financial and accounting information

44. In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard? a. Customers b. Learning and growth c. Financials d. External business processes e. Internal business processes

45. Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of _____ impacting leadership styles and behaviors. a. substitutes b. neutralizers c. contingencies d. citizenship e. transformation

46. Which of the following is(are) an advantage of team structure? a. Increased barriers among departments b. Unplanned decentralization c. Time and resources spent on meetings d. Less response time, quicker decisions e. All of these

47. Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity? a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits