A. Identify the key supply chain performance indicators utilized by your selected organization. In other words, how does management measure overall supply chain performance in the organization?
B. Propose appropriate best practice(s) your selected organization should use for benchmarking and performance improvement with regard to supply chain management. That is, what policies and procedures do you feel your organization should implement for ensuring achievement of operational goals? Be sure to substantiate your claims with specific examples and research.
C. Assess the extent to which the organization currently utilizes integrated supply chain management in supporting its operational goals. Be sure to substantiate your claims with specific examples and research.
III. Integrated Supply Chain Concepts
A. Describe the supplier relationship management (SRM) and customer relationship management (CRM) practices being utilized by the organization. Be sure to substantiate your claims with specific examples to substantiate your claims.
B. Discuss the impact of those practices on supply chain management. In other words, how can the use of SRM and CRM support or hinder operational goals with regard to the organization’s supply chain?
C. Describe any areas of SRM or CRM that might require improvement in order to implement integrated supply chain management. Be sure to substantiate your claims with specific examples and research. If you feel no improvements are necessary, explain your rationale.
D. Propose appropriate improvements to the SRM and CRM areas you identified above, or if you noted no areas for improvement, propose appropriate suggestions for optimizing supply chain performance.