Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Southwestern university case study operations management answers

31/10/2020 Client: papadok01 Deadline: 7 Days

Southwestern University: (C) *

The popularity of Southwestern University’s football program under its new coach Phil Flamm surged in each of the 5 years since his arrival at the Stephenville, Texas, college. (See Southwestern University: (A) in Chapter 3 and (B) in Chapter 4 .) With a football stadium close to maxing out at 54,000 seats and a vocal coach pushing for a new stadium, SWU president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archrival, the University of Texas, at the homecoming game in the fall, Dr. Wisner was not as happy as one would think. Instead of ecstatic alumni, students, and faculty, all Wisner heard were complaints. “The lines at the concession stands were too long”; “Parking was harder to find and farther away than in the old days” (that is, before the team won regularly); “Seats weren’t comfortable”; “Traffic was backed up halfway to Dallas”; and on and on. “A college president just can’t win,” muttered Wisner to himself.

At his staff meeting the following Monday, Wisner turned to his VP of administration, Leslie Gardner. “I wish you would take care of these football complaints, Leslie,” he said. “See what the real problems are and let me know how you’ve resolved them.” Gardner wasn’t surprised at the request. “I’ve already got a handle on it, Joel,” she replied. “We’ve been randomly surveying 50 fans per game for the past year to see what’s on their minds. It’s all part of my campuswide TQM effort. Let me tally things up and I’ll get back to you in a week.”

When she returned to her office, Gardner pulled out the file her assistant had compiled (see Table 6.6 ). “There’s a lot of information here,” she thought.

TABLE 6.6 Fan Satisfaction Survey Results (N=250)(N=250)

Overall Grade

A

B

C

D

F

Game Day

A. Parking

90

105

45

5

5

B. Traffic

50

85

48

52

15

C. Seating

45

30

115

35

25

D. Entertainment

160

35

26

10

19

E. Printed Program

66

34

98

22

30

Tickets

A. Pricing

105

104

16

15

10

B. Season Ticket Plans

75

80

54

41

0

Concessions

A. Prices

16

116

58

58

2

B. Selection of Foods

155

60

24

11

0

C. Speed of Service

35

45

46

48

76

Respondents

Alumnus

113

Student

83

Faculty/Staff

16

None of the above

38

Open-Ended Comments on Survey Cards:

Parking a mess

Add a skybox

Get better cheerleaders

Double the parking attendants

Everything is okay

Too crowded

Seats too narrow

Great food

Phil F. for President!

I smelled drugs being smoked

Stadium is ancient

Seats are like rocks

Not enough cops for traffic

Game starts too late

Hire more traffic cops

Need new band

Great!

More hot dog stands

Seats are all metal

Need skyboxes

Seats stink

Go SWU!

Lines are awful

Seats are uncomfortable

I will pay more for better view

Get a new stadium

Student dress code needed

I want cushioned seats

Not enough police

Students too rowdy

Parking terrible

Toilets weren’t clean

Not enough handicap spots in lot

Well done, SWU

Put in bigger seats

Friendly ushers

Need better seats

Expand parking lots

Hate the bleacher seats

Hot dogs cold

$3 for a coffee? No way!

Get some skyboxes

Love the new uniforms

Took an hour to park

Coach is terrific

More water fountains

Better seats

Seats not comfy

Bigger parking lot

I’m too old for bench seats

Cold coffee served at game

My company will buy a skybox—build it!

Programs overpriced

Want softer seats

Beat those Longhorns!

I’ll pay for a skybox

Seats too small

Band was terrific

Love Phil Flamm

Everything is great

Build new stadium

Move games to Dallas

No complaints

Dirty bathroom

*This integrated case study runs throughout the text. Other issues facing Southwestern’s football stadium include: (A) Managing the renovation project ( Chapter 3 ); (B) Forecasting game attendance ( Chapter 4 ); (D) Break-even analysis of food services ( Supplement 7 Web site); (E) Locating the new stadium ( Chapter 8 Web site); (F) Inventory planning of football programs ( Chapter 12 Web site); and (G) Scheduling of campus security officers/staff for game days ( Chapter 13 Web site).

Discussion Questions

1. Using at least two different quality tools, analyze the data and present your conclusions.

2. How could the survey have been more useful?

3. What is the next step?

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Quality Homework Helper
Essay Writing Help
Buy Coursework Help
Online Assignment Help
Financial Hub
Instant Assignments
Writer Writer Name Offer Chat
Quality Homework Helper

ONLINE

Quality Homework Helper

Hi dear, I am ready to do your homework in a reasonable price.

$62 Chat With Writer
Essay Writing Help

ONLINE

Essay Writing Help

I am a qualified and experienced Writer, Researcher, Tutor, analyst and Consultant. I hold MBA (Strategic Management) (Finance and Marketing) & CPA.K (Accounting and Finance.)

$62 Chat With Writer
Buy Coursework Help

ONLINE

Buy Coursework Help

Hi dear, I am ready to do your homework in a reasonable price.

$62 Chat With Writer
Online Assignment Help

ONLINE

Online Assignment Help

Hi dear, I am ready to do your homework in a reasonable price.

$55 Chat With Writer
Financial Hub

ONLINE

Financial Hub

Hey, I have gone through your job posting and become very much interested in working with you.I can deliver professional content as per your requirements. I am a multi-skilled person with sound proficiency in the English language for being a native writer who worked on several similar projects of content writing and can deliver quality content to tight deadlines. I am available for both online and offline writing jobs with the promise of offering an incredibly responsive and supreme level of customer service. Thanks!

$55 Chat With Writer
Instant Assignments

ONLINE

Instant Assignments

Good day dear client, I am a full-time freelance writer with years of experience. My strongest strengths are strong dedication to duty, reliability, quality and excellence. I am going to do an outstanding job for you, kindly PM me and let us commence. Thank you so much in anticipation of your positive response. Thank you very much.

$55 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Energy safe victoria licence renewal - Jitterbugs dancing the chemical reaction steps answers - Lea & simmons funeral home - Statistics - Laureate online education amsterdam - David lean great expectations - University of greenwich extenuating circumstances - Benchmark - Capstone Change Project Objectives - Website audit checklist template - Rubbish chute hire brisbane - Plan and design a network infrastructure project - Week 6 - Assignment: Prepare a Checklist for Choosing an Ethical Mental Health Care Provider - Organizational behavior - Cranks luscious lemon cake recipe - Deputy principal salary nsw - 3 - Counseling Adolescents - Damien lovelock funeral notice - Making pronouns and antecedents agree - Jeffrey sacksner - Aqueous humor forms during capillary filtration in the __________ - Appalachian mountain club ct - Supply and demand worksheet - Plague Vaccine - How to avoid static electricity at gas station - How to run independent sample t test in spss - Rafter clips for pergola - African oral tradition and bible and the gun - Cruzan v director missouri department of health - Psych 101 - NEED IN 15 HOURS or LESS - The railroad strike of 1877 is evidence of - HATFIELD &[+̲2̲7̲6̲1̲0̲4̲8̲2̲0̲7̲1̲&&]@)) EARLY TERMINATION- PILLS FOR SALE IN HATFIELD GEZINA, MORELETA PARK - Problem solving c++ 9th edition pdf - Heinrich established a scientific approach for accident causation - Advantages of using rubrics - Cisco ise wlc posture redirect acl - Project report on competency mapping questionnaire - Prowrit - Cinema capri shepparton victoria - Types of feature articles journalism - What does macduff say when he sees duncan dead - Bailrigg house lancaster university - Bali sales company experienced the following events - One discussion and 2 replies - De beers diamond dilemma swot analysis - How to calculate cmrr - Show that the formula mass of nacl is - Major oak medical practice - Populist Revolt Assignment - ____ is used to permit computers to translate numeric ip addresses to mac layer addresses. - Country manager latin america simulation answers - Hebrew Word Study - Noun - Difference between strategic operational and tactical planning - Negatively accelerating learning curve - Naomi wolf our bodies our souls - Homesork - How to do a scenario summary in excel - Your session could not be established - 76 animated looming phantom costco - Ifsm 300 stage 1 chesapeake - Discuss biblical allusions that foster does not mention - Marketing Paper - Purina Company - Separation of mixtures lab chemistry - Nelson science 8 answers - History exam - Discussion 10 - Golden eagle country club membership - Forever young america's obsession with never growing old answers - Nursing Home Administration - How many neutrons does krypton have - Unit VII Discussion Board - Spark notes the crucible - Old management - Article summary - Contrast primary and secondary succession - Nassau bay baptist church - The relationship between financial leverage and profitability pelican paper inc - Thunder energies discovers invisible entities - Bolman and deal reframing organizations powerpoint - Red book valuation meaning - The squire canterbury tales pdf - Anle corporation has a current stock price of - Sabas company has 20000 shares - How to get an isbn number uk - Gastro stop how many to take - What is the key principle to delegating server administrative tasks - Round white pill with blue specks fr - RESPONSE - Homework, short answer - You would use spatial order to - C purlin floor joist span tables - Bus 475 week 4 apply project plan - Howler brothers skulls and begonias - Journal student uny ac id - Rite of passage poem analysis - How is contribution margin ratio useful in planning business operations - Atwood spotty handed villainesses - You have been assigned to investigate whether or not an employee at a local hospital has been accessing patient records and setting information to online pharmacies. It is your first day of the investigation. - Viking cruises career talks airborne recruiting pvt ltd 9 september