Sss software in basket exercise

Full-Circle Learning MyLab™: Learning Full Circle for Marketing,

Management, Business Communication, Intro to Business, and MIS

BEFORE CLASS

AFTER CLASS DURING

CLASS

Decision Sims, Videos, and Learning

Catalytics

DSM's, pre-lecture homework,

eText

Writing Space, Video Cases, Quiz-

zes/Tests

MyLab

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Critical Thinking

MyManagementLab™: Improves Student Engagement Before, During, and After Class

Decision Making

• Video exercises – engaging videos that bring business concepts to life and explore business topics related to the theory students are learning in class. Quizzes then assess students’ comprehension of the concepts covered in each video.

• Learning Catalytics – a “bring your own device” student engagement, assessment, and classroom intelligence system helps instructors analyze students’ critical-thinking skills during lecture.

• Dynamic Study Modules (DSMs) – through adaptive learning, students get personalized guidance where and when they need it most, creating greater engagement, improving knowledge retention, and supporting subject-matter mastery. Also available on mobile devices.

• Business Today – bring current events alive in your classroom with videos, discussion questions, and author blogs. Be sure to check back often, this section changes daily.

• Decision-making simulations – place your students in the role of a key decision-maker. The simulation will change and branch based on the decisions students make, providing a variation of scenario paths. Upon completion of each simulation, students receive a grade, as well as a detailed report of the choices they made during the simulation and the associated consequences of those decisions.

• Writing Space – better writers make great learners—who perform better in their courses. Providing a single location to develop and assess concept mastery and critical thinking, the Writing Space offers automatic graded, assisted graded, and create your own writing assignments, allowing you to exchange personalized feedback with students quickly and easily.

Writing Space can also check students’ work for improper citation or plagiarism by comparing it against the world’s most accurate text comparison database available from Turnitin.

• Additional Features – included with the MyLab are a powerful homework and test manager, robust gradebook tracking, comprehensive online course content, and easily scalable and shareable content.

http://www.pearsonmylabandmastering.com

Prep and Engagement

http://www.pearsonmylabandmastering.com
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Developing ManageMent SkillS

David A. Whetten Brigham Young universitY

Kim S. Cameron universitY of michigan

N i N t h E d i t i o N

Boston Columbus Indianapolis New York San Francisco Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto

Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo

Vice President, Business Publishing: Donna Battista Editor-in-Chief: Stephanie Wall Acquisitions Editor: Kris Ellis-Levy Program Manager Team Lead: Ashley Santora Program Manager: Sarah Holle Editorial Assistant: Bernard Ollila Vice President, Product Marketing: Maggie Moylan Director of Marketing, Digital Services and Products:

Jeanette Koskinas Executive Product Marketing Manager: Anne Fahlgren Field Marketing Manager: Lenny Ann Raper Senior Strategic Marketing Manager: Erin Gardner Project Manager Team Lead: Judy Leale Project Manager: Becca Groves Operations Specialist: Diane Peirano Creative Director: Blair Brown Senior Art Director: Janet Slowik

Interior and Cover Designer: Integra Software Services Pvt. Ltd.

Cover Image: Jim Colao/Luxtone Media Vice President, Director of Digital Strategy & Assessment:

Paul Gentile Manager of Learning Applications: Paul Deluca Digital Editor: Brian Surette Digital Studio Manager: Diane Lombardo Digital Studio Project Manager: Robin Lazrus Digital Studio Project Manager: Alana Coles Digital Studio Project Manager: Monique Lawrence Digital Studio Project Manager: Regina DaSilva Full-Service Project Management and Composition: Integra

Software Services Pvt. Ltd. Printer/Binder: Edwards Brothers Cover Printer: Edwards Brothers Text Font: 10/12 Weidemann-Book

Copyright © 2016, 2011, 2007 by Pearson Education, Inc. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions department, please visit www.pearsoned.com/permissions/.

Acknowledgements of third party content appear on the appropriate page within the text, which constitutes an extension of this copyright page.

Library of Congress Cataloging-in-Publication Data

Whetten, David A. (David Allred), Developing management skills/David A. Whetten, Kim S. Cameron.—9e [edition]. pages cm ISBN 978-0-13-312747-8 (student edition) 1. Management—Study and teaching. 2. Management—Problems, exercises, etc. I. Cameron, Kim S. II. Title. HD30.4.W46 2016 658.40071'173—dc23 2014024024

10 9 8 7 6 5 4 3 2 1

ISBN 10: 0-13-312747-8 ISBN 13: 978-0-13-312747-8

Unless otherwise indicated herein, any third-party trademarks that may appear in this work are the property of their respective owners and any references to third-party trademarks, logos or other trade dress are for demonstrative or descriptive purposes only. Such references are not intended to imply any sponsorship, endorsement, authorization, or promotion of Pearson’s products by the owners of such marks, or any relationship between the owner and Pearson Education, Inc. or its affiliates, authors, licensees or distributors.

www.pearsoned.com/permissions/.
v

B r i e f ta B l e o f c o n t e n t s

Preface xix Introduction 1

PArt I Personal skIlls 35

1 Developing self-awareness 37 2 Managing stress and Well-Being 85 3 solving Problems analytically and Creatively 133

PArt II InterPersonal skIlls 187

4 Building relationships by Communicating supportively 189 5 Gaining Power and Influence 227 6 Motivating others 263 7 Managing Conflict 305

PArt III GrouP skIlls 363

8 empowering and engaging others 365 9 Building effective teams and teamwork 401 10 leading Positive Change 443

PArt IV sPeCIfIC CoMMunICatIon skIlls 487

Module a Making oral and Written Presentations 489 Module B Conducting Interviews 517 Module C Conducting Meetings 551 appendix I Glossary 571 appendix II references 581 Index 609

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vii

Preface xix

iNtroductioN 1

the critical role of management skills 3 The Importance of Competent Managers 4 The Skills of Effective Managers 5 What Are Management Skills? 6 Improving Management Skills 7 An Approach to Skill Development 7 Leadership and Management 9 Contents of the Book 11 Organization of the Book 12 Diversity and Individual Differences 13 Summary 14

suPPlementarY material 15 Diagnostic Survey and Exercises 15

Personal Assessment of Management Skills (PAMS) 15 What Does It Take to Be an Effective Manager? 19 SSS Software In-Basket Exercise 21

scoring keY anD comParison Data 32 Personal Assessment of Management Skills 32

Scoring Key 32 Comparison Data 33

What Does It Take to Be an Effective Manager? 33 SSS Software In-Basket Exercise 33

PArt I Personal skIlls 35

1 dEvElopiNg SElf-AwArENESS 37

skill assessment 38 Diagnostic Surveys for Developing Self-Awareness 38 Developing Self-Awareness 38

The Defining Issues Test 38

c o n t e n t s

viii Contents

Cognitive Style Indicator 42 Tolerance of Ambiguity Scale 42 Core Self-Evaluation Scale (CSES) 43

skill learning 44 Key Dimensions of Self-Awareness 44 The Enigma of Self-Awareness 45

The Sensitive Line 45 Understanding and Appreciating Individual Differences 47 Important Areas of Self-Awareness 47

Emotional Intelligence 49 Values 51 Ethical Decision Making 57 Cognitive Style 59 Attitudes Toward Change 61 Core Self-Evaluation 63

summarY 65

skill analYsis 67 Cases Involving Self-Awareness 67

Communist Prison Camp 67 Computerized Exam 69 Decision Dilemmas 70

skill Practice 72 Exercises for Improving Self-Awareness Thro