Question 11 The three primary quality management activities are o quality planning, control, and improvement O goal setting, prioritization, and measurement overuse, underuse, and misuse o measurement, assessment, and improvement Question 12 Until the 1970s, healthcare quality activities were primarily based on the Deming approach to continuous improvement o quality assurance methodology synthesis and alignment principle pre-industrial revolution craft model
1 pts When the additional cost of an expensive health service does not exceed the additional benefit it was expected to provide the service is considered to be misused overused e low quality o too costly Question 14 1 pts Which of the following individuals is considered the father of statistical quality control? w. Edwards Deming Walter Shewhart Joseph Juran kwa Question 15