The "two-pizza" rule holds that work teams should ________.

organizational behavior

McShane | Von Glinow

sixth edition

Emerging Knowledge. Global Reality.

TM

E A

N

ISBN 978-0-07-811264-5 MHID 0-07-811264-8

www.mhhe.com

www.mhhe.com/mcshane6e

Emerging Knowledge Reflective of the latest workplace concepts and connected with today’s workplace reality.

Conceptually up-to-date and relevant to students and instructors.

Global Reality Ample global coverage, adaptable to the needs of your course.

Recognition of cross-cultural differences and diversity throughout the text.

management

McShane Von Glinow

sixth edition

organizational behavior Em

erging K now

ledge. G lo

bal R eality.

M D

D A

L IM

#1176320 12/27/11 C Y

A N

M A

G Y

E L

O B

L K

STUDENTS GET:

• Interactive, engaging content.

• Interactive Applications – chapter assignments that help you APPLY what you’ve learned in the course.

• Immediate feedback on how you’re doing. (No more wishing you could call your instructor at 1 a.m.)

• Quick access to lectures, practice materials, eBook, and more. (All the material you need to be successful is right at your fingertips.)

With McGraw-Hill's Connect® Management,

INSTRUCTORS GET:

• Interactive Applications – book-specific interactive assignments that require students to APPLY what they’ve learned.

• Simple assignment management, allowing you to spend more time teaching.

• Auto-graded assignments, quizzes, and tests.

• Detailed Visual Reporting where student and section results can be viewed and analyzed.

• Sophisticated online testing capability.

• A filtering and reporting function that allows you to easily assign and report on materials that are correlated to accreditation standards, learning outcomes, and Bloom’s taxonomy.

• An easy-to-use lecture capture tool.

With McGraw-Hill's Connect Management,

Would you like your students to show up for class more prepared? (Let’s face it, class is much more fun if everyone is engaged and prepared…)

Want ready-made application-level interactive assignments, student progress reporting, and auto-assignment grading? (Less time grading means more time teaching…)

Want an instant view of student or class performance relative to learning objectives? (No more wondering if students understand…)

Need to collect data and generate reports required for administration or accreditation? (Say goodbye to manually tracking student learning outcomes…)

Want to record and post your lectures for students to view online?

Want to get better grades? (Who doesn’t?)

Ready to do online interactive assignments that help you apply what you’ve learned? (You need to know how to use this stuff in the real world…)

Need new ways to study before the big test? (A little peace of mind is a good thing…)

STUDENTS... INSTRUCTORS...

Less managing. More teaching. Greater learning.

STUDENTS GET:

• Interactive, engaging content.

• Interactive Applications – chapter assignments that help you APPLY what you’ve learned in the course.

• Immediate feedback on how you’re doing. (No more wishing you could call your instructor at 1 a.m.)

• Quick access to lectures, practice materials, eBook, and more. (All the material you need to be successful is right at your fingertips.)

With McGraw-Hill's Connect® Management,

INSTRUCTORS GET:

• Interactive Applications – book-specific interactive assignments that require students to APPLY what they’ve learned.

• Simple assignment management, allowing you to spend more time teaching.

• Auto-graded assignments, quizzes, and tests.

• Detailed Visual Reporting where student and section results can be viewed and analyzed.

• Sophisticated online testing capability.

• A filtering and reporting function that allows you to easily assign and report on materials that are correlated to accreditation standards, learning outcomes, and Bloom’s taxonomy.

• An easy-to-use lecture capture tool.

With McGraw-Hill's Connect Management,

Would you like your students to show up for class more prepared? (Let’s face it, class is much more fun if everyone is engaged and prepared…)

Want ready-made application-level interactive assignments, student progress reporting, and auto-assignment grading? (Less time grading means more time teaching…)

Want an instant view of student or class performance relative to learning objectives? (No more wondering if students understand…)

Need to collect data and generate reports required for administration or accreditation? (Say goodbye to manually tracking student learning outcomes…)

Want to record and post your lectures for students to view online?

Want to get better grades? (Who doesn’t?)

Ready to do online interactive assignments that help you apply what you’ve learned? (You need to know how to use this stuff in the real world…)

Need new ways to study before the big test? (A little peace of mind is a good thing…)

STUDENTS... INSTRUCTORS...

Less managing. More teaching. Greater learning.

Want an online, searchable version of your textbook?

Wish your textbook could be available online while you’re doing your assignments?

Want to get more value from your textbook purchase?

Think learning management should be a bit more interesting?

Connect Plus Management eBook

If you choose to use Connect® Plus Management, you have an affordable and searchable online version of your book integrated with your other online tools.

Connect Plus Management eBook offers features like: • Topic search

• Direct links from assignments

• Adjustable text size

• Jump to page number

• Print by section

Check out the STUDENT RESOURCES section under the Connect ® Library tab.

Here you’ll find a wealth of resources designed to help you achieve your goals in the course. You’ll find things like quizzes, PowerPoints, and Internet activities to help you study. Every student has different needs, so explore the STUDENT RESOURCES to find the materials best suited to you.

STUDENTS...

STUDENTS...

Want an online, searchable version of your textbook?

Wish your textbook could be available online while you’re doing your assignments?

Want to get more value from your textbook purchase?

Think learning management should be a bit more interesting?

Connect Plus Management eBook

If you choose to use Connect® Plus Management, you have an affordable and searchable online version of your book integrated with your other online tools.

Connect Plus Management eBook offers features like: • Topic search

• Direct links from assignments

• Adjustable text size

• Jump to page number

• Print by section

Check out the STUDENT RESOURCES section under the Connect ® Library tab.

Here you’ll find a wealth of resources designed to help you achieve your goals in the course. You’ll find things like quizzes, PowerPoints, and Internet activities to help you study. Every student has different needs, so explore the STUDENT RESOURCES to find the materials best suited to you.

STUDENTS...

STUDENTS...

organizational behavior

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Emerging Knowledge Global Reality

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6TH EDITION

Steven L. McShane The University of Western Australia

Mary Ann Von Glinow Florida International University

organizational behavior

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ORGANIZATIONAL BEHAVIOR: EMERGING KNOWLEDGE, GLOBAL REALITY

Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Copyright © 2013, 2010, 2008, 2005, 2003, 2000 by The McGraw-Hill Companies, Inc. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

This book is printed on acid-free paper.

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ISBN 978-0-07-811264-5 MHID 0-07-811264-8

Vice president and editor-in-chief: Brent Gordon Editorial director: Paul Ducham Executive editor: Michael Ablassmeir Executive director of development: Ann Torbert Development editor II: Kelly I. Pekelder Editorial coordinator: Andrea Heirendt Vice president and director of marketing: Robin J. Zwettler Marketing director: Amee Mosley Senior marketing manager: Michelle Heaster Vice president of editing, design, and production: Sesha Bolisetty Lead project manager: Christine A. Vaughan Buyer II: Debra R. Sylvester Cover and interior design: Pam Verros Senior photo research coordinator: Keri Johnson Photo researcher: Jen Blankenship Senior media project manager: Susan Lombardi Media project manager: Joyce J. Chappetto Typeface: 10/12 Minion Pro Regular Cover Image: © Getty Images Compositor: Aptara®, Inc. Printer: Quad/Graphics

Library of Congress Cataloging-in-Publication Data

McShane, Steven Lattimore. Organizational behavior : emerging knowledge, global reality / Steven L. McShane, Mary Ann Von Glinow.—6th ed. p. cm. Includes index. ISBN-13: 978-0-07-811264-5 (alk. paper) ISBN-10: 0-07-811264-8 (alk. paper) 1. Organizational behavior. I. Von Glinow, Mary Ann Young, 1949- II. Title. HD58.7.M42 2013 658—dc23 2011043121

www.mhhe.com

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Steven L. McShane Steven L. McShane is Winthrop Pro- fessor of Management at the Univer- sity of Western Australia (UWA) Business School, where he receives high teaching ratings from students in Perth, Singapore, Manila, and other cities where UWA offers its programs.

He previously taught in the business faculties at Simon Fraser University and Queen’s University in Canada. Steve has con- ducted executive programs with Nokia, TÜV-SÜD, Wesfarmers Group, Main Roads WA, McGraw-Hill, ALCOA World Alumina Australia, and many other organizations. He is also a popular vis- iting speaker, having given numerous invited presentations over the past four years to faculty and students in the United States, China, India, Canada, the Philippines, Malaysia, and other countries.

Steve earned his Ph.D. from Michigan State University in organizational behavior, human resource management, and labor relations. He also holds a Master of Industrial Relations from the University of Toronto, and an undergraduate degree from Queen’s University in Canada. Steve is a past President of the Administra- tive Sciences Association of Canada (the Canadian equivalent of the Academy of Management) and Director of Graduate Pro- grams in the business faculty at Simon Fraser University.

Along with coauthoring Organizational Behavior, Sixth Edition, Steve is coauthor of M: Organizational Behavior (2012) with Mary Ann Von Glinow; Organisational Behaviour on the Pacific Rim, Third Edition (2010) with Mara Olekahns (University of Melbourne) and Tony Travaglione (Curtin University); and C a nadian Organizational Behaviour, Eighth Edition (2013) with Sandra Steen (University of Regina). Steve is also coauthor of editions or translations of his organizational behavior book in China, India, Quebec, Taiwan, and Brazil. Steve has published several dozen articles and conference papers on workplace values, training transfer, organizational learning, exit-voice-loyalty, em- ployee socialization, wrongful dismissal, media bias in business magazines, and other diverse topics.

Steve enjoys spending his leisure time swimming, body board surfing, canoeing, skiing, and traveling with his wife and two daughters.

Mary Ann Von Glinow Dr. Von Glinow is Knight Ridder Eminent Scholar Chair in Interna- tional Mangement, and Director of the Center for International Business Education and Research at Florida International University for the past 17 years. She is the 2010–2012 Presi-

dent of the Academy of International Business (AIB) and an editor of JIBS. Previously on the Marshall School faculty of the University of Southern California, she has an MBA and Ph.D. in Management Science from The Ohio State University. Dr. Von Glinow was the 1994–95 President of the Academy of Management, the world’s largest association of academicians in management, and is a Fellow of the Academy and the Pan-Pacific Business Association. She sits on eleven editorial review boards and numerous international panels. She teaches in executive programs in Latin America, Central America, the Caribbean region, Asia, and the U.S.

Dr. Von Glinow has authored over 100 journal articles and 13 books. Her most recent books include Managing Multinational Teams (Elsevier, 2005) and Organizational Learning Capability (Oxford University Press, 1999; in Chinese and Spanish translation), which won a Gold Book Award from the Ministry of Economic Affairs in Taiwan in 2002. She has also coauthored the popular Organiza- tional Behavior, Sixth Edition, textbook and M: Organizational Behavior, First Edition (McGraw-Hill/Irwin, 2012). She heads an international consortium of researchers delving into “Best Inter- national Human Resource Management Practices,” and her re- search in this arena won an award from the American Society for Competitiveness’ Board of Trustees. She also received an NSF grant to study globally distributed work. Dr. Von Glinow is the 2005 Academy of Management recipient of the Distinguished Service Award, one of the Academy’s three highest honors bestowed.

Mary Ann consults to a number of domestic and multinational enterprises, and serves as a mayoral appointee to the Shanghai Insti- tute of Human Resources in China. Since 1989, she has been a con- sultant in General Electric’s “Workout” and “Change Acceleration Program” including “Coaching to Management.” Her clients have included Asia Development Bank, American Express, Diageo, Knight Ridder, Burger King, Pillsbury, Westinghouse, Southern California Edison, The Aetna, State of Florida, Kaiser Permanente, TRW, Rockwell Int’l, Motorola, N.Y. Life, Amoco, Lucent, and Joe’s Stone Crabs, to name a few. She is on the Board of Friends of WLRN, Fielding University, Friends of Bay Oaks, Pan-Pacific Business Association, and Animal Alliance in Los Angeles. She is actively involved in several animal welfare organizations and received the 1996 Humanitarian Award of the Year from Miami’s Adopt-a-Pet.

about the authors

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Dedicated with love and devotion to Donna, and to our wonderful daughters, Bryton and Madison —S.L.M.

Dedicated to Zack, Emma, Googun, and Madeline —M.A.V.G.

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vii

Part 1 Introduction 2

Chapter 1 Introduction to the Field of Organizational Behavior 2

Part 2 Individual Behavior and Processes 32 Chapter 2 Individual Behavior, Personality, and Values 32

Chapter 3 Perceiving Ourselves and Others in Organizations 66