Time warner cable fair lakes road

To: Time Warner Cable Information Technology (IT) and Records Departments

From: Time Warner Cable Legal Department

6005 Fair Lakes Road, East Syracuse NY 13057

February 6th, 2016

Re: Potential Litigation

Dear Staff:

On February 5, 2016, it was brought to my attention that there is the potential for litigation in the county of Onondaga involving an individual that was uploading, downloading and sharing copyrighted content on our internet service. Upon reviewing our records, it is apparent that we have documents with the likely hood being subpoenaed in the court of law. Effective immediately, any correspondence that is associated with our customer James Baloney (Account # 8675309) is to be preserved in accordance with county, state and federal regulations. The following documents will have duplicates created, and those duplicates will be uploaded to a thumb drive that must be in possession of our legal team by no later than February 8, 2016 at 4 PM:

· Customer account information (billing, address and equipment information).

· A compilation of the customers IP addresses from the previous two years, along with the IP addresses information was shared with.

· All Emails that have been sent to and from the customers Time Warner Cable email (TWC) account

· All Emails that TWC has sent to the customer notifying him of potential copyright infringement

· All recorded phone calls with the customer discussing his internet use

· Any other documents that involve James Baloney (Account # 8675309)

It is imperative that everyone follow these guidelines and that there are no hiccups! Should any of this information get deleted or altered, not only will you face litigation but the company will be fined severely. I expected an accurate chain of custody document produced, as this information is brought through the collection process. If there are any questions or concerns, please reach out to me via email.