Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Traditional customer service tended to be

01/04/2021 Client: muhammad11 Deadline: 2 Day

I’m studying for my Marketing class and don’t understand how to answer this. Can you help me study?

1. Which employees do most customers associate with a company? a. the faces in the ads b. the boss whose portrait is on the wall in the reception area c. the cute secretary d. the lowest paid employees in the organization

2. Many customers get their first impression of your company from the first few moments of an: a. ads. b. electronic visits. c. word-of-mouth. d. surveys

3. When answering another persons call be sure to: a. try to get past the receptionist. b. identify themselves. c. be professional. d. All of the above.

4. The first step in handling an upset caller is to: a. understand why they are upset. b. get them to calm down. c. get them to tell you their needs. d. remember that it’s not about you.

5. The key to holding interest in a conversation is: a. using common words. b. using big words. c. varying your voice. d. sounding attractive.

6. Customer dissatisfaction with a firm’s phone call handling stems from: a. inability of employees to use the features of telephone and voice mail systems. b. shortcomings in treating customers with the highest degree of courtesy. c. both a and b d. neither a nor b Unit 2 Examination 66 MKT 121 Customer Service

7. Which of the following does NOT apply to the advantages of a company using websites? a. Increased exposure and sales b. Better employee morale c. Better customer service d. None of the above.

8. The norms that guide Netgeners when they shop include: a. companies will provide them with personalized products or services. b. a company’s reputation is very important. c. they should be able to participate with companies to make the product or service better. d. All of the above.

9. To provide human contact for customers, despite high-tech communication systems, use everything EXCEPT: a. email. b. web chat. c. two-way interactive video. d. FAQ’s.

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Write My Coursework
Writer Writer Name Offer Chat
Write My Coursework

ONLINE

Write My Coursework

I will cover all the points which you have mentioned in your project details.

$18 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Help with my assignment - The impact of community policing on police and community relations - One pass shell and tube heat exchanger - Rotating bending fatigue failure - Bus 5211 - Waterlow park tennis league - Ethiomedia forum amharic news - Crocodile shears being used - Assignment - Sugar britches donuts farmville va - Pess gymnastics resource cards - Ewles and simnett model - Redox titration real life application - Academic assignment - Wayne williams 2015 - Evidence-Based Project, Part 4: Critical Appraisal of Research - Sierra 18 7946 cross reference - Jordan matrix matlab - Whitco tasman mk2 3 point locking kit - Mastering public administration from weber to waldo pdf - Psychology unit 1 notes - A market oriented organization targets its products at - Lukewarm church of laodicea - In other words a coursebook on translation by mona baker - Phenol sensitivity symptoms autism - Bpmn wait for event - English-2 - Prism city farm bradford - Please find the attached file - Resolving disputes and managing risk - Essay - Operations management william j stevenson pdf - Nursing diagnosis for chronic lung disease - Petition to get back inot school - Hills like white elephants citation mla - Gum nut preschool & child care centre - Internet of things - York medical group acomb - Psychsim 5 hunger and the fat rat answer key - Slavin & schunk learning theories educ 500 - Irish air corps spitfire - Gwen stefani commercial l oreal - Is onomatopoeia a rhetorical device - Research paper 2 week 2 - Customer segmentation and clustering using sas enterprise miner pdf - Opm office of the inspector general's oig final audit report - 03.05 getting the most for your money - How to write a persuasive speech using monroe's motivated sequence - 1 gross is equal to how many dozens - Evo essay - Medisoft clinical is used to complete the tasks in the - Chemidoc xrs+ imaging system - Smiling bobs cape san blas - South belfast youth league - Outline the stages of a health promotion project - Legal and Ethical Considerations for Group and Family Therapy - To be looked at - Black and decker harvard case study solution - Persuasive speech problem solution outline sample - Fifty states that rhyme lyrics - Roughhouse conduct crossword clue - Ordinary writing as opposed to poetry - To bid or not to bid case study - Don t worry be happy line dance - Diario las americas rentas efficiency hialeah - Congo perfecta twist and define pudding - Printer not activated error code 30 cantax - Chemical structure drawing software online free - Nanomedicine & nanotechnology open access nnoa - Polycom 2457 64356 001 - Legal aid agency ccms - The nile river on a map - Ameritrade case study - How to increase earnings per share capsim - 8 dollar mates share pack mcdonalds - Which of the following material has maximum ductility - Types of soft engineering - HR_STR (U4_4) - Singularities in complex analysis examplessingularities in complex analysis examples - Snow cam baw baw - Chapter 8 interpreting histograms data analysis practice - The crucible activity packet act 1 answers - Stained glass cookies australia - ORG 535 Week 3 Assignment PPT on INDIA - Owner builder exemption qld - I need 3-4 pages double space (1000 words) on answering my questions - Reading Instructional Strategies - The world on the turtle's back - Mama said there'd be days like this chords - RS - Case problem all time movie box office data - Hp dl380 power consumption - My plate 1800 calorie meal plan - Betta electrical emerald qld - Definition of person vs self - What does kinder bueno mean in english - E24 2 post balance sheet events - Example of argumentative essay about education - Yager group pyramid scheme - Promega wizard gel and pcr clean up system