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139Chapter 9 -Communication in OrganizationsMultiple Choice Questions1.Supervisors spend as much as ___ of their time engaged in some form of communication.a)35%b)50%c)66%d)80%AnswerdPage3172.____ is the process by which a person, group, or organization transmits some type of information to another person, group, or organization.a)Communicationb)Encodingc)Transmittingd)QueuingAnsweraPage3183.John has an idea he wishes to communicate to Mary. He thinks it out and writes down his thoughts in a letter. John is engaging in the process ofa)decoding.b)transmitting.c)encoding.d)sending.AnswercPage318-3194.The process by which a person or group transmits information to another person or group isa)encoding.b)communication.c)queuing.d)personal communication.AnswerbPage3185.The process through which information received through communication is converted back into ideas or concepts is known asa)decoding.b)transmitting.c)encoding.d)sending.AnsweraPage3196.Knowledge about the impact of messages on receivers is knownasa)decoding.b)information.c)feedback.d)encoding.AnswercPage319
140Part 4 -Group Processes Copyright © Prentice Hall. All Rights Reserved7.The means by which the message is carried from its origin to the recipient is calleda)feedback.b)encoding.c)communication.d)the channel.AnswerdPage3198.If a message is poorly encoded or improperly decoded, this is an example of ___ in the communication process.a)noiseb)the MUM effectc)jargond)the hurier effectAnsweraPage3199.The barriers in the communication process that result in distortion of the clarity of the message area)nonverbal symbols.b)noise.c)the channels used.d)the context in which the message is sent.AnswerbPage31910.The role of organizational communication includesa)directing action.b)coordinating action.c)building social relationships.d)all of these elements.AnswerdPage32011.The verbal communication medium that is the richest in information and personal in nature isa)telephone.b)face-to-face conversation.c)memos or letters.d)all of the above.AnswerbPage32212.An impersonal form of written verbal communication aimed at a general audience which describes information of interest to employees regarding a variety of issues is a/ana)memo or letter.b)employee handbook.c)fax.d)newsletter.AnswerdPage322