Which itil process uses mean time between failures mtbf

CIS 500 UCERTIFY Quiz: 6. The Other Service Design Proc.

Quiz: 6. The Other Service Design Proc..., 1 of 59
Q: Which of the following statements about the service catalogue is TRUE?

The service catalog contains information on supporting services only

The service catalog shows which IT service supports each business process

The service catalog shows details of services under development.

The service catalog contains information on customer-facing services only
Quiz: 6. The Other Service Design Proc..., 2 of 59
Q: Which of the following statements about design coordination responsibilities is incorrect?

To provide a single coordination point

To design the solution

To ensure that the goals and objectives of the design stage are met

To ensure the design meets the requirements
Quiz: 6. The Other Service Design Proc..., 3 of 59
Q: Which of the following processes is the focal point for all performance and capacity issues?

Configuration Management

Change Management

Incident Management

Capacity Management
Quiz: 6. The Other Service Design Proc..., 4 of 59
Q: What is SOA in Availability Management?

Service of Applications

System Optimization Approach

Systematic Operational Adjustment

Service Outage Analysis
Quiz: 6. The Other Service Design Proc..., 5 of 59
Q: Which of the following ITIL processes uses Mean Time Between Failures (MTBF)?

Service Level Management

Availability Management

Capacity Management

Change Management
Quiz: 6. The Other Service Design Proc..., 6 of 59
Q: Which of the following is the customer view of the Service Catalogue?

Physical Catalogue

Business Service Catalogue

Technical Service Catalogue

Hardware Catalogue
Quiz: 6. The Other Service Design Proc..., 7 of 59
Q: Availability management considers VBFs. What does VBF stand for?

Viable business factors

Vital business facilities

Visibility, benefits, functionality

Vital business functions
Quiz: 6. The Other Service Design Proc..., 8 of 59
Q: Which concept is part of IT Service Continuity Management?

Vulnerability

Resilience

Availability

Maintainability
Quiz: 6. The Other Service Design Proc..., 9 of 59
Q: Which of the following is the correct definition of the service catalog?

A document that describes the IT service, service level targets, and responsibilities of the IT service provider and the customer

Justification for a particular item of expenditure, including information about costs, benefits, options, and risks

A database or document with information about all live IT services

The complete set of services managed by a service provider, used to manage the entire lifecycle of all services
Quiz: 6. The Other Service Design Proc..., 10 of 59
Q: Which of the following statements is false?

It is impossible to plan for disasters, because there are too many different possibilities.
The IT department should be ready to quickly devise a recovery plan following a disaster.

Ensuring the business is able to continue operation is the responsibility of IT.

Planning for a number of different disaster scenarios that could affect IT services is essential.

Continuity planning requires an understanding of the key business processes.
Quiz: 6. The Other Service Design Proc..., 11 of 59
Q: Which of the following are responsibilities of supplier management?

1. Negotiating with internal suppliers
2. Negotiating with external suppliers
3. Monitoring delivery against the contract
4. Ensuring value for money

2, 3, and 4

1 and 2 only

All the answers are correct.

1, 2, and 3
Quiz: 6. The Other Service Design Proc..., 12 of 59
Q: Which of the following provides a focus for all aspects of IT security and manage all IT security activities?

IT service management

IT technology management

Security management

Information security management
Quiz: 6. The Other Service Design Proc..., 13 of 59
Q: Which of the following process plays an important role in determining returns on invests and cost justifications?

Problem Management process

Customer Management process

Incident Management process

Capacity Management process
Quiz: 6. The Other Service Design Proc..., 14 of 59
Q: Which of the following is the input to the Capacity Management processes?

Application sizing

A Request for Change

Management information

Known Errors
Quiz: 6. The Other Service Design Proc..., 15 of 59
Q: Which of the following activities is involved in Risk Assessment?

To gather information on assets

To provide reporting on results

To compose a service catalogue

To review service levels
Quiz: 6. The Other Service Design Proc..., 16 of 59
Q: Which of the following is a relationship process?

Change Management

Supplier Management

Capacity Management

Configuration Management
Quiz: 6. The Other Service Design Proc..., 17 of 59
Q: Which of the following should be considered when drawing up a capacity plan?

1. The business plan to streamline its operations
2. The possibility of moving a business operation such as a call center overseas
3. New advances in technology
4. Plans to restructure the IT department

1, 3, and 4

All the answers are correct.

1, 2, and 3

1 and 2
Quiz: 6. The Other Service Design Proc..., 18 of 59
Q: IT service continuity management carries out a BIA in conjunction with the business. What does BIA stand for?

Benefit integration assessment

Business information alternatives

Business integrity appraisal

Business impact analysis
Quiz: 6. The Other Service Design Proc..., 19 of 59
Q: Which of the following are responsibilities of IT service continuity management?
1. Ensuring IT services can continue in the event of a disaster
2. Carrying out risk assessments
3. Ensuring the business has contingency plans in place in case of a disaster
4. Ensuring all IT staff know their role in the event of a disaster

2, 3, and 4

All the answers are correct.

1 and 2 only

1, 2, and 4
Quiz: 6. The Other Service Design Proc..., 20 of 59
Q: Which of the following roles will you MOST expect to be involved in the management of Underpinning Contracts?

Service Catalogue Manager

Process Manager

IT Designer

Supplier Manager
Quiz: 6. The Other Service Design Proc..., 21 of 59
Q: Which of the following is NOT a technique related with Availability Management?

Analyzing data

Auto error detection

Queuing theory

Duplexing
Quiz: 6. The Other Service Design Proc..., 22 of 59
Q: Which of the following is the significant element for Security?

Capacity Management

Resource Management

Availability Management

Problem Management
Quiz: 6. The Other Service Design Proc..., 23 of 59
Q: Which of the following terms is a measure of how long a service, component, or CI can perform its agreed function without interruption?

Scalability

Serviceability

Maintainability

Reliability
Quiz: 6. The Other Service Design Proc..., 24 of 59
Q: An availability plan should consider the requirements for what period?

For the next 12 to 18 months

For the next month

For the next week

For the next 24 hours
Quiz: 6. The Other Service Design Proc..., 25 of 59
Q: Which of the following processes provides workload information on service level requirements to Capacity Management?

Incident Management

Service Level Management

Configuration Management

Change Management
Quiz: 6. The Other Service Design Proc..., 26 of 59
Q: Which of the following provides the required IT resources consistently at the right time and at the right cost aligned with the current and the future needs of the business?

Problem Management

Incident Management

Capacity Management

Configuration Management
Quiz: 6. The Other Service Design Proc..., 27 of 59
Q: Which of the following is included in a service catalog?

1. Customer-facing services
2. Strategic services
3. Supporting services
4. Retired services

1 and 2

2 and 3

1 and 3

1, 2, 3, and 4
Quiz: 6. The Other Service Design Proc..., 28 of 59
Q: Which of the following are responsibilities of capacity management?
1. Negotiating capacity requirements to be included in the SLA
2. Monitoring capacity
3. Forecasting capacity requirements
4. Dealing with capacity issues

1, 2, and 4

2, 3, and 4

1 and 2 only

All the answers are correct.
Quiz: 6. The Other Service Design Proc..., 29 of 59
Q: Information security management keeps information about security in what?

SMIS

IMSS

KEDB

ISDB
Quiz: 6. The Other Service Design Proc..., 30 of 59
Q: Outputs from design coordination include what?

1. The service design package
2. The CMS
3. The governance requirements
4. Suggestions for improvements to be made to the design stage

2, 3, and 4

1 and 4 only

All the answers are correct.

1 and 2 only
Quiz: 6. The Other Service Design Proc..., 31 of 59
Q: Which of the following has an Application Sizing activity?

Configuration Management

Problem Management

Capacity Management

Incident Management
Quiz: 6. The Other Service Design Proc..., 32 of 59
Q: Which of the following are categories of supplier described in ITIL?

1. Strategic
2. Operational
3. Trusted
4. Commodity

1, 2, and 4

2, 3, and 4

1 and 2 only

All of the above
Quiz: 6. The Other Service Design Proc..., 33 of 59
Q: Which of the following includes the services that serve as the basis for understanding the Operation Level Agreement?

Service Catalogue

Service Table

Service Records

Service Template
Quiz: 6. The Other Service Design Proc..., 34 of 59
Q: Which of the following statements about IT Service Continuity Management (ITSCM) is TRUE?

ITSCM and Business Continuity Management (BCM) have no impact on each other.

ITSCM defines the service that can be provided in the event of a major disruption.
The business can then plan how it will use the service.

It is the responsibility of ITSCM to deliver a single continuity plan, that will fit all situations.

BCM defines the level of IT service that will be required in the event of a major disruption. ITSCM is responsible for delivering this level of service.
Quiz: 6. The Other Service Design Proc..., 35 of 59
Q: Which of the following statements about the service catalog is true?

1. The service catalog forms part of the service portfolio.
2. The service portfolio forms part of the service catalog.
3. There is no relationship between the service catalog and the service portfolio.
4. Customer-facing services appear in the service catalog, and supporting services appear in the service portfolio.

1 only

2 and 4

4 only

1 and 3
Quiz: 6. The Other Service Design Proc..., 36 of 59
Q: In which of the following processes Risk assessment is NOT a major part?

Service Level Management

Availability Management

IT Service Continuity Management

Change Management
Quiz: 6. The Other Service Design Proc..., 37 of 59
Q: Which of the following concepts belongs to IT Service Continuity Management?

Maintainability

Serviceability

Resilience

Vulnerability
Quiz: 6. The Other Service Design Proc..., 38 of 59
Q: Which of the following processes makes sure that there is an appropriate deployment of resources?

Availability Management

Service Level Management

Customer Management

Problem Management
Quiz: 6. The Other Service Design Proc..., 39 of 59
Q: Which of the following processes includes Performance Management and Demand Management?

Configuration Management

Release Management

Capacity Management

Change Management
Quiz: 6. The Other Service Design Proc..., 40 of 59
Q: A service catalog contains which of the following?

Details of all services being considered

Details of all services currently available to the users

Details of all services

Details of all services being developed
Quiz: 6. The Other Service Design Proc..., 41 of 59
Q: Which of the following involves all aspects of component availability and unavailability?

Information availability

Data availability

Component availability

Change availability
Quiz: 6. The Other Service Design Proc..., 42 of 59
Q: Which of the following is the sub-process of Supplier Management?

Contract Renewal or Termination

Demand Management

Performance Management

Workload Analysis
Quiz: 6. The Other Service Design Proc..., 43 of 59
Q: Which of the following is not a category of supplier described in ITIL?

Commodity

Preferred

Operational

Strategic
Quiz: 6. The Other Service Design Proc..., 44 of 59
Q: Availability is calculated using the formula AST-DT/AST 100. What do the terms AST and DT refer to?

AST = availability service target, DT = downtime

AST = agreed service time, DT = downtime

AST = agreed service time, DT = delivery time

AST = assumed service target, DT = delivery time
Quiz: 6. The Other Service Design Proc..., 45 of 59
Q: Which of the following are outcomes that when compared to the previous state?

Improvements

Benefits

Justifications

Interventions
Quiz: 6. The Other Service Design Proc..., 46 of 59
Q: Which of the following is used to contain in a Customer Service Catalogue?

Asset information

Details of all operational services

The version information of all software

The organizational structure services
Quiz: 6. The Other Service Design Proc..., 47 of 59
Q: Capacity management considers three subprocesses. What are they?

System capacity, business capacity, component capacity

Service capacity, business capacity, configuration capacity

System capacity, business capacity, infrastructure capacity

Service capacity, business capacity, component capacity
Quiz: 6. The Other Service Design Proc..., 48 of 59
Q: Which of the following are responsibilities of information security management?

1. Defining the protection required for systems and data
2. Undertaking risk assessments
3. Producing the Information security policy
4. Implementing security measures to new systems during service transition

1, 2, and 3

All the answers are correct.

1 and 2 only

2, 3, and 4
Quiz: 6. The Other Service Design Proc..., 49 of 59
Q: Which process should ensure the agreed level of availability is provided?

Change management

Availability management

Service management

Business management
Quiz: 6. The Other Service Design Proc..., 50 of 59
Q: Which of the following is known as Disaster Recovery planning?

Service Level Management

Service Reporting

Plan-Do-Check-Act Methodology

IT Service Continuity Management
Quiz: 6. The Other Service Design Proc..., 51 of 59
Q: Who should have access to the security policy?

Senior management

IT staff

Business users

Everyone
Quiz: 6. The Other Service Design Proc..., 52 of 59
Q: Capacity management considers PBAs. What does PBA stand for?

Patterns of business activity

Patterns of business availability

Proactive business assurance

Proactive business assessment
Quiz: 6. The Other Service Design Proc..., 53 of 59
Q: Which of the following is a system of policies and procedures, and is designed to recognize, control, and protect information?

Capacity Management

Incident Management

Information Security

Information System
Quiz: 6. The Other Service Design Proc..., 54 of 59
Q: Which of these statements is not correct?

MTRS measures downtime.

MTBSI stands for maximum time before service interruption.

MTBSI measures the time from one failure until the next failure.

MTBF measures uptime-the time from the failure to service restoration
Quiz: 6. The Other Service Design Proc..., 55 of 59
Q: Which of the following perspectives is covered by the Information Security Management to ensure the confidentiality of an organization's assets, data, and IT services?

Technical

Theoretical

Structural

Hierarchal
Quiz: 6. The Other Service Design Proc..., 56 of 59
Q: Which of the following processes ensures that the organization is aware of new and changing technology?

Service Management

Configuration Management

Customer Management

Capacity Management
Quiz: 6. The Other Service Design Proc..., 57 of 59
Q: Which of the following ensure that the IT infrastructure and the IT service provision are recovered in the agreed business time scales?

IT Service Continuity Management and Business Continuity Management

Capacity Management and Change Management

Incident Management and Problem Management

Configuration Management and Incident Management
Quiz: 6. The Other Service Design Proc..., 58 of 59
Q: In which of the following the key features of all IT services are recorded?

Service Level Management Database

Service Level Agreements

Service Catalogue

Service Level Requirements
Quiz: 6. The Other Service Design Proc..., 59 of 59
Q: Which of the following are terms used in availability management?

1. Reliability
2. Resilience
3. Resistance
4. Attainability
5. Serviceability
6. Maintainability
7. Detectability

1, 4, 6, 7

1, 2, 5, 6

1, 2, 6, 7

2, 3, 5, 6