Complete the steps in each section and then submit your assignment for grading. Submit one spreadsheet containing a tab for each TQM tool used. Include all recommendations, interpretations, and suggested actions in the spreadsheet. Current APA formatting and references are not needed for this activity.
STEP 1: DEVELOP A HISTOGRAM AND PARETO CHART
Use Excel and the error data to develop a histogram and pareto chart. Review the charts and draw conclusions from the data. What actions would you suggest to reduce the number of errors?
STEP 2: BUILD A CAUSE-AND-EFFECT DIAGRAM
Pick one of the seven events in the Errors Reported in a Seven Day Period chart and build a fish-bone cause-and-effect diagram.
STEP 3: PRODUCE A SCATTER DIAGRAM
Continue with your examination of ways to reduce the error rate. Use the Servicing Delay vs. Support Staff data to produce a scatter diagram comparing the galley servicing delay versus the number of staff you are short of on each respective day.