Which of the following is the most appropriate beginning for a typical routine inquiry message?

Question 1

1.

The most appropriate beginning for a typical routine inquiry message is:

Answer

an explanation of the situation.

a buffer designed to set up the persuasive effort.

the persuasion needed to get an answer.

a direct question.

an off-subject, friendly introduction.

4 points

Question 2

1.

Mark the best of these endings to a routine inquiry message.

Answer

A prompt reply will be appreciated.

Thank you in advance for your assistance.

I shall be grateful for whatever help you can give.

Answer today!

Hoping to hear from you at your earliest convenience.

4 points

Question 3

1.

Which is the best opening to a favorable reply to an inquiry message asking permission to use the writer as an employment reference?

Answer

Yes, you may use me as a reference.

I have received your message in which you ask for permission to use the writer as an employment reference.

Thank you for your July 12 message.

I am pleased to answer your July 12 message.

It is good to know that you are in the job market.

4 points

Question 4

1.

Which of these ending sentences is best for a routine inquiry message?

Answer

Thank you in advance for your help.

Hoping to hear from you at your earliest convenience.

As we must begin production on the first, I'll appreciate your response by that date.

Thanking you for your kind cooperation.

Your early response would be most sincerely appreciated.

4 points

Question 5

1.

Most carriers limit text messaging to:

Answer

1,200 characters.

320 characters.

600 characters.

64 characters.

160 characters.

4 points

Question 6

1.

In a hard copy favorable response message in which a subject line is not used, the necessary identification information is best placed:

Answer

early in the message in a separate sentence.

in the middle of the message in an incidental manner.

in the first sentence as the main idea.

early in the message in an incidental form.

in the close in an incidental form.

4 points

Question 7

1.

In an adjustment-grant message, which of the following sentences offers the best lead into the explanation of what went wrong?

Answer

We sincerely regret the inconvenience caused you and want to explain what happened.

Because we want very much to please you, we carefully inspected the machine that caused the trouble.

A review of the facts surely supports our contention that the machine was not at fault.

As your satisfaction with our product is important to us, we thoroughly checked the machine.

Inspection of the machine clearly reveals the source of the problem.

4 points

Question 8

1.

In a favorable response message answering six questions most favorably but one unfavorably, the writer should:

Answer

begin with the bad news.

bury the bad news after the good news has paved the way.

end with the bad news after the good news has paved the way.

omit the bad news and concentrate on the good.

place the bad news incidentally in a postscript.

4 points

Question 9

1.

For which of the following would you appropriately use casual email language?

Answer

Your company president.

A new customer of the company.

A coworker and friend.

A distant supplier.

All of the above.

4 points

Question 10

1.

Mark the best of these five sentences beginning a routine acknowledgment message.

Answer

Your order of assorted Yankee Maid candies should reach you by noon Friday.

Thank you so very much for your fine order of Yankee Maid candies.

We are shipping your order of assorted Yankee Maid candies today.

Welcome to the Yankee Maid family of dealers.

Your July 3 order has been received, and we will fill it right away.

4 points

Question 11

1.

Explain when the direct order is appropriate in inquiries. When would you use the indirect order? Defend your remarks with examples.

Question 12

1.

Memorandums and email messages differ more than letters in their physical makeup. Explain the differences between each of these types of messages and in what circumstance you would use one over the other.

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