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Work effectively in a business environment assessment

25/12/2020 Client: saad24vbs Deadline: 10 Days

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Unit release 1 (Aspire Version 1.1) © Aspire Training & Consulting v


Contents


Before you begin vii


Topic 1: Work within organisational requirements 1 1A Identify and read the organisation’s requirements and responsibilities


and seek advice 2


1B Understand employee and employer rights and responsibilities 10 1C Comply with relevant legal responsibilities and organisational goals


and objectives 28


1D Identify roles and responsibilities of colleagues and immediate supervisors 40 1E Inform the right person if standards and values are not upheld 42 1F Contribute to a safe work environment 46 Summary 50 Learning checkpoint 1: Work within organisational requirements 51


Topic 2: Work in a team 65 2A Be courteous and helpful at all times 66 2B Complete allocated tasks 68 2C Seek assistance when difficulties arise 69 2D Ask questions to clarify instructions and responsibilities 73 2E Use a non-discriminatory attitude in all communications with others 76 Summary 79 Learning checkpoint 2: Work in a team 80


Topic 3: Develop effective work habits 85 3A Identify work and personal priorities and achieve a work–life balance 86 3B Apply time-management strategies to work duties 90 3C Dress and behave appropriately for the job role 94 Summary 100 Learning checkpoint 3: Develop effective work habits 101


Final assessment 107 Assessment information and scope 108 Are you ready for assessment? 109 Final assessment overview 110 Assessment plan 111 Final assessment tasks 112 Record of outcome 145


Unit release 1 (Aspire Version 1.1) © Aspire Training & Consulting vii


Before you begin


This learner guide is based on the unit of competency BSBIND201 Work effectively in a business environment, Release 1. Your trainer or training organisation must give you information about this unit of competency as part of your training program. You can access the unit of competency and assessment requirements at: www.training.gov.au.


How to work through this learner guide This learner guide contains a number of features that will assist you in your learning. Your trainer will advise which parts of the learner guide you need to read, and which practice tasks and learning checkpoints you need to complete. The features of this learner guide are detailed in the following table.


Feature of the learner guide


How you can use each feature


Learning content Read each topic in this learner guide. If you come across content that is confusing, make a note and discuss it with your trainer. Your trainer is in the best position to offer assistance. It is very important that you take on some of the responsibility for the learning you will undertake.


Examples and case studies


Examples of completed documents that may be used in a workplace are included in this learner guide. You can use these examples as models to help you complete practice tasks, learning checkpoints and the final assessment. Case studies highlight learning points and provide realistic examples of workplace situations.


Practice tasks Practice tasks give you the opportunity to put your skills and knowledge into action. Your trainer will tell you which practice tasks to complete.


Video clips Where QR codes appear, learners can use smartphones and other devices to access video clips relating to the content. For information about how to download a QR reader app or accessing video on your device, please visit our website: www.aspirelr.com.au/help


Summary Key learning points are provided at the end of each topic.


Learning checkpoints


There is a learning checkpoint at the end of each topic. Your trainer will tell you which learning checkpoints to complete. These checkpoints give you an opportunity to check your progress and apply the skills and knowledge you have learnt.


Final assessment The final assessment provides you with the opportunity to demonstrate all of the learning that you have undertaken for this unit of competency. Your trainer/assessor may ask you to undertake the final assessment tasks.


Unit release 1 (Aspire Version 1.1) © Aspire Training & Consulting 1


Topic 1 Work within organisational requirements


Employees and employers have responsibilities and requirements that must be applied when working in a business environment. Most organisations have a clear set of goals and objectives that govern how they operate and set out what they want to achieve. Working in a way that supports these goals and objectives contributes to the success of the organisation. In all workplaces there are legal and regulatory requirements that are applied to ensure everyone is able to do their job safely, effectively and without discrimination.


Understanding the legal and organisational requirements, employee and employer responsibilities and the direction of the organisation will enable you to work effectively in most business environments.


In this topic you will learn how to: 1A Identify and read the organisation’s requirements and responsibilities and


seek advice 1B Understand employee and employer rights and responsibilities 1C Comply with relevant legal responsibilities and organisational goals and


objectives 1D Identify roles and responsibilities of colleagues and immediate supervisors 1E Inform the right person if standards and values are not upheld 1F Contribute to a safe work environment


2 Unit release 1 (Aspire Version 1.1)© Aspire Training & Consulting


BSBIND201 Work effectively in a business environment


When a person starts a new job, it is important to ensure they have a good understanding of the requirements of the organisation and the responsibilities of their job. In many cases the new employee will attend an induction program or their supervisor or manager will discuss what they need to know about the job and the organisation.


There are specific rules, regulations, policies and procedures that all employers and employees must understand and follow. For example, all organisations and employees must abide by work health and safety (WHS) regulations, which are compulsory in Australia. There are penalties that individuals and organisations can incur for not meeting these regulatory requirements.


There are many ways to find out what your organisation expects of you and what policies and procedures you need to understand and follow.


Induction programs Most employers run an induction or initiation session, or provide an induction kit for new employees to introduce them to the organisation. An induction session can be a formal session where the employee is given detailed information about the organisation and the roles and responsibilities of each department; or it may be conducted informally, with the employee taken around the office and introduced to each worker. Large employers use online training modules as part of their staff induction. The type of induction offered depends on the size and nature of the organisation.


1A Identify and read the organisation’s requirements and responsibilities and seek advice


6 Unit release 1 (Aspire Version 1.1)© Aspire Training & Consulting


BSBIND201 Work effectively in a business environment


Other documents used in the operations of the organisation There are many other documents that are used in the operations of an organisation. These may include the following.


Business plan


A business plan documents the organisation’s short- and long-term objectives and the strategies for achieving them. It sets the direction for the business and keeps the organisation on track once it is up and running. It is also necessary for an organisation to present its business plan when seeking finance. Other documents arising from the business plan include monthly reports and annual reports.


Department plan


Each department or team in an organisation has its own plan to show how it fits in with the overall goals of the organisation. Each employee needs to have their own individual work plan outlining their specific tasks that contribute to the organisation’s bigger goals.


Policies manual


An organisation’s policies and procedures manual outlines all the procedures that employees need to follow so they can do their job effectively. The manual tells staff about their legal obligations as an employee, their employment contract, leave entitlements, travel arrangements, performance and development reviews, professional development processes and meeting procedures.


Charter


A charter sets out the standards of behaviour expected of staff when dealing with people both inside and outside the organisation. These detailed guidelines ensure that staff behaviour is consistent throughout the organisation. For example, there will be procedures to follow for answering the telephone, dealing with customer complaints and following up customer queries.


Quality assurance plan


Many organisations have a policy of continually updating and improving their systems and processes. This may be part of a focus on improving the overall quality of the organisation, or it may be done to meet the accreditation requirements that apply in some industries.


8 Unit release 1 (Aspire Version 1.1)© Aspire Training & Consulting


BSBIND201 Work effectively in a business environment


In some cases, you will not be able to read a certain document because you do not have the right level of authority or security. Some documents are kept confidential and can only be read by managers or supervisors. Others may only be available to people who are members of a particular working group. For example, an incident report related to a health and safety issue may only be available to the WHS representative, the manager and the employee involved in the incident. Limiting access to some documents protects important information and ensures the privacy of employees and employers.


Practice task 1 Read the case study, then answer the questions that follow.


Case study


Maslow has just started work as an administrative assistant for a large government department. When he arrives, he finds out that several people have recently been made redundant in the department, and one person has just been promoted. He has an induction kit with the department’s organisational chart, but the chart is quite complex. Maslow notices that his position is listed as reporting to three people. He is not sure whether the chart he has been given reflects the recent changes to staff.


1. Is it possible that Maslow is meant to report to more than one person in the organisation?


continued …


Unit release 1 (Aspire Version 1.1) © Aspire Training & Consulting 21


Topic 1 Work within organisational requirements


Example: position description


Position description: Office assistant


Position purpose


Assist the office manager.


Provide secretarial and administrative support services for Eagle Business Enterprises (EBE).


Maintain and monitor daily financial records for the organisation.


Position environment


The position is based at the head office of Eagle Business Enterprises. EBE provides a range of training and human resources support to organisations that are revamping or implementing a human resources system.


Accountability


The office assistant will report to the office manager.


Position requirements


The position requires sound organisational and communication skills, word processing skills in Microsoft Word and spreadsheet skills in Microsoft Excel. The office assistant will carry out basic bookkeeping and reception duties and provide general administrative support.


Responsibilities


Undertake reception duties


Maintain filing system


Handle mail


Prepare simple documents


Prepare and process banking documents


Record and balance petty cash transactions


Reconcile invoices for payment to creditors


Prepare invoices for debtors


22 Unit release 1 (Aspire Version 1.1)© Aspire Training & Consulting


BSBIND201 Work effectively in a business environment


Perform your required work duties


When you sign your employment contract, you are entering into an agreement to carry out certain duties over a set period in return for your salary or wage. You may need to fill out and sign a time sheet at the end of each pay period as part of your job. If you do, remember that this is a legal document and you must make sure all the details are correctly recorded.


In some workplaces, you may have an arrangement that says you are paid overtime or given time off ‘in lieu’ for hours that you work beyond your usual working week. So, if you usually work 38 hours in a week, but then you work 42 hours in one week, you may either be paid overtime for the extra four hours, or have some paid time off on another day. Remember you are accepting payment for performing certain work duties, so it is your responsibility to make sure you carry out these duties to the best of your ability.


Obey lawful orders


When you agree to work for an employer, you also agree to follow the instructions and directions given to you in the workplace. As long as the requests are lawful and reasonable, you are required to follow them. You are within your rights to refuse an order to do something that you know is illegal or dangerous.


For example, John works as a waiter. During a quiet shift, his manager asks him to clean the customer toilets. As this is a lawful and reasonable request, John should comply with it, even though cleaning the toilets isn’t on his job description.


Lan works in a warehouse. She is not qualified to drive a forklift. Lan’s supervisor asks her to help pick orders using a forklift as several people are off sick and they are running behind schedule. As this is an unlawful request, Lan has the right to refuse it.


44 Unit release 1 (Aspire Version 1.1)© Aspire Training & Consulting


BSBIND201 Work effectively in a business environment


Example: communicate within company standards Martin likes the plastics factory where he works. The managers and other staff are friendly and have worked hard to make him feel comfortable. Martin gets on well with Nina, who also works in the administration area of the company. They have lunch together and sometimes see each other on weekends. Whenever Martin has a spare moment, he pops over to Nina’s desk for a chat. They laugh and joke, and generally talk about what happened on the weekend and what is going on in the office. The office supervisor, Alesandra, has noticed that Martin is spending more and more time talking with Nina. It appears to her that Martin does not have enough work and is distracting Nina from her busy job. Alesandra has also noticed that Martin has nicknames for all the staff in the office and some of them are not pleasant. Today Alesandra overheard Martin describing a customer as a ‘stupid old man’. Alesandra asks Martin to meet her privately. She runs through the company expectations for employee behaviour, and explains to Martin why some of his behaviour is not appropriate for the office. Martin says he didn’t mean to distract or offend anyone. Alesandra asks Martin to review the company manual and meet her again in a week’s time for a follow-up chat.


Identify and question poor standards and values Sometimes you may notice things in your workplace that you think are not right, or have the potential to be detrimental to the organisation. The work team or work group meetings are times to identify and discuss such issues. Alternatively, issues could be raised at a staff meeting, or discussed with a supervisor or more- experienced colleague.


It may be that you have noticed that someone in your work team is not complying with the standards of the organisation in a particular area. Or you may have a good idea for helping your organisation be more effective in some way.


Make sure you understand the channels that are usually used in your organisation to share ideas or communicate problems or issues. Think about what you need to communicate and choose the best way of doing it. For example, imagine you notice that a colleague often leaves the lights on in the building when they go home for the night.

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