Youtube fawlty towers communication problems full episode

Applying Cultural Capabilities Report

Value: 45%

Length: 1500 - 1700 words

Due: Sunday, 11:59pm (CST), Week 12

Submission

· Submit your report through the Assessment 3 ‘Cultural Capabilities Report’ link in the ‘Assessment Submission’ area of Learnline by the due date. This assignment is submitted using SafeAssign.

· Save your Word document file with your name, unit name, and assessment number included (e.g. Jamie Green CUC107 Assignment 3). Ensure you have your name, student number and page number in the footer of your document, and the title of the assignment in the header.

Task Overview

Introduction: It has been argued that cultural capabilities are fundamental to operating effectively in the workplace, community and the university. Cultural self-awareness, cultural intelligence and cultural capability are all required for creating safe work and social spaces. So, to complete this task you will be drawing together all of the learning from the unit to show understanding of strategies to create safe spaces.

Task: Write a formal report to observe and analyse whether characters in a video scenario (from the choices given below) are showing effective cultural capabilities and maintaining a culturally safe space. Also, recommend how effective cultural capabilities of the characters in the video could be improved.

Task details

The report should:

· Summarise and describe observations of the interactions related to aspects of cultural capabilities in the video clip.

· Analyse (with formal references) the safe and unsafe aspects of the scenario, including the physical location and interactions between actors.

· Provide recommendations for creating or sustaining this video scenario as a culturally safe space.

· Be written in a formal tone - avoid personal language, contractions and slang. (For more information, see link to formal writing in the Assessment Tasks Overview Summary Table.)

Steps for successfully completing Assessment 3

1. Choose the video clip you will analyse from the selection below.

As you think about which video clip to choose, observe the way that various social and cultural groups are represented in fictional scenes. For example, the video clip in Week 8 learning materials about ‘active listening’ clearly shows a male businessperson first ignoring and then listening to advice from his female adviser. This illustrates active listening but there are also cultural norms being shown about male and female roles. When you are looking at narrative films, look for and try to comment on the hidden cultural communication also being shown.

Seven Pounds: Styles of Expressing Conflict

Muccino, G. (Director). (2008, December 19). Seven Pounds: Styles of Expressing Conflict (Columbia Pictures). Retrieved from https://www.youtube.com/watch?v=1UbE-coFuqU

House: Occam’s Razor, Season 1 Episode 3, Hello, Sick People

Singer, B (Director). (2004, Nov 30). House MD, Season 2 Episode 18, Bilingual Backfire (Fox Studios). Retrieved from https://www.youtube.com/watch?v=cYGuWN1OhD8

Fawlty Towers, Communication Problems, Handling Handling Complaints, Season 2 Episode 1

Spiers, B. (Director). (1979, Feb 19). Fawlty Towers, Communication Problems, Handling Complaints, Season 2 Episode 1 (BBC Television program) Retrieved from https://www.youtube.com/watch?v=6_cDmwlbVkg

Friends, The One Where They’re Going to Party, Season 4 Episode 9

Bonerz, P. (Director). (1997, Dec 11). Friends, The One They’re Going to a Party (Rachel’s Boss Doesn’t want to lose her), Season 4 Episode 9. (Bright/Kauffman/Crane Productions in association with Warner Bros. Television). Retrieved from https://www.youtube.com/watch?v=LuyGLDvve-A

Black Comedy, Black White Woman

Riley, S. (Executive Producer). (2014, Nov 5). Black Comedy, Black White Woman. (Scarlet Pictures, disturbed by ABC). Retrieved from https://www.youtube.com/watch?v=H33cPuwsY48

Seinfeld, The Cigar Store Indian Season 5 Episode 10

Cherones, T. (Director), Seinfeld, J. & David, L. (Creators). (1993, Dec 9). Seinfeld, The Cigar Store Indian Season 5 Episode 10. (NBC). Retrieved from https://www.youtube.com/watch?v=cpGfyp6MxkM

2. Format the Report

Prepare the layout before writing.

Font size and type: Use font size 12. You may use font type calibri, arial or times new roman. Margins: Use Default margin, 2.54cm.

Line Spacing: 1.5 line spacing. You will need to include sections and subsections which should have numbered and titled headings. Word counts for each section below are only a guide but do indicate relative importance of the sections. This is reflected in the marking for each section.

(Please do not include the word count and the section instructions below in your report. This is only provided as information to help you in preparing the report.)

3. Title of Report: This should be on a separate page and is not numbered. Include the title, your name and student number, and the date. The title should include the name of the video and describe what the report will do. You can be creative to make an interesting title page.

4. Table of Contents: This should be on a separate page and is not numbered. A table of contents provides a list of the Sections and Sub-sections that you have used in your report, and the page on which they start. (The Section titles should be aligned on the left-hand side of the page, with the sub-sections indented. The page numbers where each section and sub-section begins should be aligned on the right-hand side of the page.)

5. Contents of the Report: The Section titles should be aligned on the left-hand side of the page, with the sub-sections indented. Section and sub-sections should be numbered.

1. Introduction (approx. 200 words): Briefly explain background, aim and scope of this report. Include the following sub-sections in the introduction.

1.1 Background An orientation to the topic of cultural capability and safe spaces.

1.2 Aim Tell the reader what the report aims to do – i.e. It will provide a summary, description and analysis of an example of a safe or unsafe space, and will recommend improvements to improve the safety of the space where appropriate.

1.3 Scope Explain what the report will focus on, including what video, what particular scenes you will be discussing, and if the example depicts a safe or unsafe space.

2. Summary and Observations (Approx. 350- 400 words): This section will include two sub-sections.

2.1 Summary of the Video Clip: Include the name of the TV Show or movie, the season and episode if it is a TV show or year released for a movie. Your summary needs to include:

· a reference to the multi-media clip that you will choose to illustrate safe (or unsafe) spaces

· the setting (social, academic or workplace) with a general overview of the scene

· any relevant background information to understand the scene

· identification of the key characters.

2.2 Observations: Identify the behaviours and scenarios in the video that are evidence of the cultural safety issues and cultural capability displayed in the video. These observations should confirm your statement in the introduction about whether the space is safe or unsafe. Some of the things to look for and describe are: physical factors (size and layout of space, position of people in the space), communication factors (body language, voice, words), signs of inclusion or exclusion, and displays of or lack of cultural intelligence. It is a good idea to include a Table to set out your observations.

If you use a table, remember that it will need to be introduced, and a number and title provided, as per below. (Note replace highlighted instructions with your own words):

Table 1 Title of table here

Scene description time in sequence

Column heading eg Sign of empathy

Column heading eg Body language

Column heading eg Voice Tone

Add more rows if needed

3. Analysis: (700-800 words):

In this section you should demonstrate your understanding of the key concepts covered in the unit. Using relevant literature, together with your observations in section 2 of elements within the video clip, analyse whether chosen scenes are a safe or an unsafe space and explain why. Support your claims about whether each scene is a safe or unsafe space with readings and definitions of the concepts that comprise cultural safety including cultural intelligence and cultural capabilities. For example, you might write something like this.

In the early part of the sequence of events, Jane displayed a high level of cultural intelligence by adjusting her behaviour with direct eye contact and using a calm tone of voice as soon as she became aware that her patient had never been in a hospital before. This had an instant effect on the patient who visibly relaxed and began to talk. This is an excellent example of what Brislin, Worthley and McNab (2006, p. 40) define as cultural intelligence or the ability to adjust to another culture. Jane showed she was reading the other person’s uncomfortable body language and adjusted her approach appropriately to make the patient feel safe in that new place. This is one way that her cultural capability in her role as a hospital registrar is relevant in making the patient feel safe as they enter the hospital.

This example shows how the student has:

· Identified an example of cultural intelligence from the video clip

· Integrated a definition of cultural intelligence from one of her readings

· Explained how the behaviour in this example relates to the definition and the broader question for the report

Hint: As noted earlier, to improve clarity, your analysis may include numbered sub-headings to highlight and structure key issues or reasons that you have identified in your video as important to whether the space represented there is safe or not safe (e.g. 3.1 Empathy, 3.2 Intercultural Communication, 3.3 Awareness of Body Language, 3.4 Culture Shock, Etc.).

4. Recommendations (150 – 200 words): Based on your analysis section, make recommendations for how situations in the video may be changed using cultural capabilities to make this a safer space. The recommendations that you make should tie in very closely to your discussion in the analysis section. If the scenario is already safe, identify what aspects of the scenario have been important in making it safe. References are needed here.

5. Summary and Conclusion (approx. 100 words): Summarise the main ideas. What did your chosen video show about safe spaces, and what actions needed to be taken to make it a safe space, if anything? No new material or references should be included in the summary and conclusion.

References: This list should be on a separate page and is not numbered. The title, References, should be centred in the page. The reference list should follow APA Style guidelines (http://libguides.cdu.edu.au/ld.php?content_id=40378641). Include all of the readings that you have mentioned throughout your report. You need to have at least seven references. Include at least four of the readings we have provided during the semester (Holley and Steiner 2005; Bruhn 2005; Brislin, Worthley and McNab 2006; Quappe and Cantatore 2005; Russell 2011; Flanja 2009; Spencer-Oatey 2012). You will need to conduct your own research by including at least two references as well as the video clip reference. See CDU Library for additional journal articles and books. Avoid referencing websites. You are expected to use academic texts. Hint: Refer to the video reference in your Summary and Observation, and readings in the Analysis and Recommendations section.

Preparation

Before writing: Brainstorm connections between developing cultural capabilities and creating safe spaces.

· Write down the connections you identified in assessment 2 about cultural intelligence, and cultural self-awareness as they relate to developing cultural capabilities.

· Think about what you have learned about cultural judgments: how do effective cultural judgments create productive safe spaces?

· Some initial questions to prompt your thinking might include:

· What is the relationship between cultural judgments and cultural empathy?

· How do we negotiate and create safe spaces?

· Whose responsibility is it to create and sustain these spaces?

· Who could take an action to improve the situation being represented?

· Jot down some key points (with references).

· Review what an analysis is. Apply this technique to your video and readings to identify the links between, for example, cultural empathy and safe social and work settings.

· Consider how the literature can help to explain and analyse your chosen film scene relating to work or social space applications.

Some tips and more detailed questions you might ask yourself when analysing and discussing the video using readings for this report. Use the following framework to help analyse the video clip. Remember to refer back to what you have learned throughout the semester to think about the following questions.

Cultural self-awareness:

· Do any of the characters display cultural self- awareness (or lack of)? How do they do this?

· What sorts of behaviours indicate their awareness or lack thereof?

Cultural intelligence:

· Do the characters display characteristics of cultural intelligence? How do you know?

· How is cross-cultural communication being conveyed?

Cultural difference:

· Is cultural difference a source of conflict?

· What happens when conflict is present and how do the characters respond?

Cultural capabilities:

· Are there any cultural judgments present in the scene? Which characters make cultural judgments and if so, how do they do this?

· How do the characters create safe or unsafe spaces?

Visual cues to look for:

· Safe atmosphere (safe from physical, emotional or psychological harm?)

· Body language, eye contact, hand placement, stance, proximity

· Verbal communication (what and how)

How does cultural empathy relate to safe spaces?

· How does cultural empathy help create effective work or social, settings?

· How would you recognise that cultural empathy is occurring [or not] in any setting.

Assessment 3: Pre-submission Checklist

Content

Does the report demonstrate a good understanding of how and why cultural capabilities can be applied to a work or social space to create or maintain a safe space? Does it:

· include a clear introduction with all components;

· provide a clear and relevant summary of scenario and observations;

· discuss issues in the analysis in a thoughtful, clear and relevant way;

· support the analysis by using academic sources;

· select and integrate into the analysis appropriate examples from the chosen video clip;

· include appropriate recommendations; related to the analysis;

· have a clear conclusion?

Organisation

· Is there an appropriate report structure with sections mostly titled, numbered and formatted according to the formatting instructions?

· Is the content logically developed through the summary and observations, analysis, and recommendation sections?

· Is the content type appropriate for each section?

· Is there any unnecessary repetition.

Quality of evidence

Research

Are the ideas supported by a minimum of seven different credible and relevant sources? (Four from set readings?)

Have I ensured I have maintained academic integrity by paraphrasing or direct quoting other sources with references?

Referencing

Are in-text references and a reference list provided to support ideas and consistently follow accepted referencing conventions?

Presentation

Word processing conventions

Is the report presented with correct formatting, line-spacing, headers and footers with student name, unit code and assignment number included?

Word Choice, Punctuation, grammar and Spelling

Editing

Is the report presented in a formal tone with correct word choice, punctuation, grammar and spelling carefully edited?

Additional Tips and Information

Report writing: Use these resources to familiarise yourself with what an analytical report is and how to write one: The CUC100 handbook Rolls, N. & Wignell, P. (2015). Communicating at University. Darwin, NT: Charles Darwin University. Available for loan from the CDU Library. Report writing: Chapter 9 What is an analysis: Chapter 1, Formal writing technique: Chapter 1.

Further report-writing information: http://www.deakin.edu.au/students/studying/study-support/academic-skills/report-writing

Academic Language and Learning Success Program (ALLSP) runs regular free workshops and drop-in consultations. http://www.cdu.edu.au/academic-language-learning/allsp

Help with referencing http://libguides.cdu.edu.au/cdureferencing/apa

Before submitting

Read the Report Assessment Criteria very carefully. Your lecturer will be using the Assessment Criteria. Read the comments in each row to review your own work.