Bsbinn601 lead and manage organisational change pdf

planning and support documents for your 15–20 minute information session (such as a plan for the session, PowerPoint presentation, handouts, and a creative activity for gaining trust and acceptance of change process).

Your assessor will be looking for:

 knowledge of change management process

 knowledge of components of change management project plan

 knowledge of specific organisational requirements from the scenario

 knowledge of potential barriers to change from the scenario

 knowledge of a range of techniques for embedding change and gaining trust

 leadership skills to gain acceptance of plan and gain trust

 innovation skills to develop creative ways of getting people to accept change

 planning and organising skills

 problem-solving skills to respond to barriers to change

 project management skills to implement change management strategy

 teamwork skills to consult with relevant groups for input

 verbal communication skills to describe and promote change management plan.

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Appendices

Appendix 1 – Task: Fast Track Couriers Pty Ltd

It is the end of the 2011 financial year and one month into the implementation of a change management strategy. You are hearing that the implementation has not achieved the employee’s trust, understanding and support that you expected and is essential for success, particularly among truck drivers.

You are an external change management consultant employed by Fast Track Couriers to revise the communications strategy. You have been asked by the General Manager to develop and deliver an innovative and more effective communications plan.

Following the communications plan (provided in Appendix 4), you will need to evaluate the management of truck drivers through the change management process. Develop a survey to gauge trucker opinion on the following ten dimensions of employee satisfaction:

Dimension Description

Training Adequate for role?

Role Clarity Are roles and responsibilities clear?

Trust Do employees trust the change management (CM) process and management?

Evaluation Is performance fairly measured?

Leadership Is leadership adequate and does it inspire confidence?

Communication Is communication clear and two-way?

Procedures Are there clear and effective procedures to follow?

Recognition Is performance recognised?

Diversity Are individual differences valued and appreciated by Fast Track Couriers?

Team work Is team work encouraged and promoted?

Once you have completed the survey, meet with the union representative (assessor) to discuss results and get additional input.

Draft a revised communications plan to conform to the identified risks in the risk management analysis.

After you have gathered input, meet with the General Manager (assessor) to discuss your suggested revision of the communications plan.

You will then need to implement the revised plan. Part of the revised communications plan will include a 15– 20 minute information session that you will deliver to the employees.

Goals

FTC has the following goals for the Change Management strategy:

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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 Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2012 financial year.