Bsbmgt516

BSBMGT516A

Facilitate

continuous

improvement

Document Name: BSBMGT516A Facilitate continuous

improvement_CAC_NH&A_LM_Ver 2.1.docx Created Date: 27 Dec. 12

Document No: Version No: V 2.1 Last Modified Date: 27-Dec-12 © John Bailey 2010 Page Sequence: Page 2 of 77

BSBMGT516A - Facilitate continuous improvement

Learner’s Guide

Author: John Bailey

Copyright

Text copyright © 2009 by John N Bailey.

Illustration, layout and design copyright © 2009 by John N Bailey.

Under Australia’s Copyright Act 1968 (the Act), except for any fair dealing for the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from John N Bailey. All inquiries should be directed in the first instance to the publisher at the address below.

Copying for Education Purposes

The Act allows a maximum of one chapter or 10% of this book, whichever is the greater, to be copied by an education institution for its educational purposes provided that that educational institution (or the body that administers it) has given a remuneration notice to JNB Publications.

Disclaimer

All reasonable efforts have been made to ensure the quality and accuracy of this publication. JNB Publications assumes no responsibility for any errors or omissions and no warranties are made with regard to this publication. Neither JNB Publications nor any authorized distributors shall be held responsible for any direct, incidental or consequential damages resulting from the use of this publication.

Published in Australia by:

JNB Publications

PO Box, 268,

Macarthur Square NSW 2560

Australia.

Document Name: BSBMGT516A Facilitate continuous

improvement_CAC_NH&A_LM_Ver 2.1.docx Created Date: 27 Dec. 12

Document No: Version No: V 2.1 Last Modified Date: 27-Dec-12 © John Bailey 2010 Page Sequence: Page 3 of 77

BSBMGT516A - Facilitate continuous improvement

Contents Description: ............................................................................................................................................... 6 Introduction .............................................................................................................................................. 6 This Learning Guide covers: ...................................................................................................................... 6 Learning Program ..................................................................................................................................... 6 Additional Learning Support ..................................................................................................................... 7 Facilitation ................................................................................................................................................ 7 Flexible Learning ....................................................................................................................................... 8 Space ......................................................................................................................................................... 8 Study Resources ........................................................................................................................................ 8 Time .......................................................................................................................................................... 8 Study Strategies ........................................................................................................................................ 9 Using this learning guide: ......................................................................................................................... 9

THE ICON KEY............................................................................................................................................ 10

How to get the most out of your learning guide ..................................................................................... 11

PERFORMANCE CRITERIA .......................................................................................................................... 12

SKILLS AND KNOWLEDGE .......................................................................................................................... 13

Required knowledge ............................................................................................................................... 13 Required Skills ......................................................................................................................................... 13

RANGE STATEMENT .................................................................................................................................. 14

EVIDENCE GUIDE ....................................................................................................................................... 16

1. LEAD CONTINUOUS IMPROVEMENT SYSTEMS AND PROCESSES ........................................................... 17

Quality and continuous improvement .................................................................................................... 17 Integration is the key .............................................................................................................................. 17 Continuous improvement requires the management of quality