Bsbwor203 work effectively with others pdf

TASK 2

Plan RPL Assessment

(Using case study 1 - BSBWOR203)

Task 2:

Plan assessment activities and processes for Recognition of Prior Learning (RPL)

For this task you will use the case study attached to:

· Develop a competency based assessment plan for RPL

· Modify or develop at least one assessment instrument to support the assessment plan. The instrument must reflect at least one assessment method that forms part of the assessment plan

· Evaluate your development processes.

Note: Although this case study is commenced in the workshopfor the purpose of discussion and planning, you mustcomplete this individually outside of the supervised learning environment.

Case Study 1

Plan and RPL assessment for:BSBWOR203 Work effectively with others

and develop one assessment instrument— a portfolio checklist for RPL.

Instructions

Read the case study on the next page and complete the steps below.

Step 1 - Determine the assessment approach and context

Step 2 - Contextualise the unit of competency and its assessment requirements

Step 3 - Prepare a Competency Map

Step 4 - Prepare the RPL assessment plan for BSBWOR203

Step 5 - Develop an RPL portfolio checklist to support your RPL plan

Step 6 - Ask another participant to review your RPL portfolio checklist and identify improvements.

Step 7 - Review and reflect—complete the brief questionnaire

Step 8 - Finalise the RPL assessment plan and instrument (checklist)

Case Study 1

About you and your RTO

You are a trainer and assessor for ABC Training House, an RTO. ABC Training House’s clients are members of the public who:

-May or may not be engaged in paid work (although most clients are working either full or part time)

-Have diverse industry expertise and experience.

A recent experience

You have assessed this unit BSBWOR203 Work effectively with others and realised that the evidence candidates are producing is not robust to meet the unit requirements. The RPL documentation needs to be revised and updated.

You approach ABC Training House’s Compliance Manager, Cameron Compliance and request if you could produce a RPL assessment plan and instrument that candidates and assessors could use. Cameron thinks it’s a terrific idea and hires you to plan the new RPL assessment.

Your brief

Using the templates provided, produce the following for the unit BSBWOR203 Work effectively with others.

Step 1 - Determine the assessment approach and context

Step 2 - Contextualise the unit of competency and its assessment requirements

Step 3 - Prepare a Competency Map

Step 4 - Prepare the RPL assessment plan for BSBWOR203

Step 5 - Develop an RPL portfolio checklist to support your RPL plan

Step 6 - Ask another participant to review your RPL portfolio checklist and identify improvements.

Step 7 - Review and reflect—complete the brief questionnaire

Step 8 - Finalise the RPL assessment plan and instrument (checklist)

Step 1 - Determine assessment approach and context

Instructions

To do this, answer the questions below, based on the case study information on the previous page.

Questions for consideration:

1. What is the purpose and context of the RPL assessment—why might candidates apply for RPL in this unit?

They have prior learning, part of a qualification or update to the current version

2. What are the assessment benchmarks—i.e. what unit of competence are you assessing with this assessment tool?

BSBWOR203 Work effectively with others I would use the job environment skills unit of competence.

3. Who else might to be involved in—or informed of—the assessment?

The assessment could also need coordinators, administration staff. There could also be a number of people to help the assessment process including the workplace supervisor, a specialized support person and the trainer.

There are people to be informed of the assessment process including the industry regulators, technicians and commonwealth department official among others.

4. What safety issues must be considered?

The assessment should be done in good physical and emotional safety conditions.

Physiological issues/Anxiety – support them and ask them to contact you if required.

Privacy – Make sure confidentiality and if necessary sign documents.

Access issues identified.

5. Other than the unit/s of competence and training and assessment strategy (if applicable), what other documentation. eg policies and procedures will you use to inform and guide development of the assessment plan and tool?

Code of conduct must be taken into consideration when developing an assessment tool

During the training, I would apply the contingency management skills to ensure I come up with the correct strategy to apply in the assessment. I would also use the task skills unit to enable to match the client’s needs.

Step 2 - Contextualise the unit of competency and its assessment requirements

Contextualise BSBWOR203 Work effectively with others for the target candidate. Refer to participant manual for example.

Elements and performance criteria

Contextualisation/Unpack

1

Develop effective workplace relationships

1.1

Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

Eg Responsibilities & duties – relates to person’s position description

1.2

Take time and resource constraints into account in fulfilling work requirements of self and others

1.3

Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

2

Contribute to workgroup activities

2.1

Provide support to team members to ensure workgroup goals are met

2.2

Contribute constructively to workgroup goals and tasks according to organisational requirements

2.3

Share information relevant to work with workgroup to ensure designated goals are met

2.4

Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

3

Deal effectively with issues, problems and conflict

3.1

Respect differences in personal values and beliefs and their importance in the development of relationships

3.2

Identify any linguistic and cultural differences in communication styles and respond appropriately

3.3

Identify issues, problems and conflict encountered in the workplace

3.4

Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Foundation Skills

Contextualisation

Reading

•Identifies and interprets information to determine task requirements

Writing

•Completes required documentation using organisational formats

•Composes simple documents for others to read

Oral communication

•Presents information and seeks advice using language and features appropriate to audience

•Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

Numeracy

•Interprets information related to timeframes and resource quantities

Navigate the world of work

•Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures

Interact with others

•Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications

Get the work done

•Plans and organises work commitments to ensure deadlines and objectives are met

•Uses formal analytical thinking techniques to recognise and respond to routine problems

Performance evidence

●

identify own responsibilities in relation to the team and the organisation's requirements

●

work effectively in a workgroup including:

· supporting team members

· using culturally appropriate communication skills

· acting on constructive feedback

· cooperating and contributing to team goals

· identifying improvement opportunities

●

identify problems and conflicts and address them appropriately.

Knowledge evidence

●

outline the organisational standards, policies and procedures that relate to own work role

●

outline team responsibilities and duties and their relationship to individual responsibilities and duties.

●

summarise conflict resolution techniques.

Conditions for assessment

Contextualisation

●

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

· office equipment and resources

· workplace documentation

· case studies and, where possible, real situations

· interaction with others.

Step 3 - Complete a competency map (matrix)

Develop a competency map by completing the template below. Refer to participant manual for example.

Unit Covered

BSBWOR203 Work effectively with others

Version number

v1

Date

List evidence or assessment activities here

Task 1: Portfolio of evidence

Task 2: 3rd Party Report

Task 3: Interview

Position description

CV

Professional development

Work plane

Workplace product

KPI’S Performance

Task 2 - 3rd party

Task 3 – interview

1.1

1.2

1.3

1.4

1.5

1.6

2

3

Task 1 – Portfolio of evidence

Elements and performance criteria

1

Develop effective workplace relationships

1.1

Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

x

x

Q

1.2

Take time and resource constraints into account in fulfilling work requirements of self and others

x

x

x

Q2

Q1

1.3

Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

x

Q3

Q2

2

Contribute to workgroup activities

2.1

Provide support to team members to ensure workgroup goals are met

x

x

x

Q4

2.2

Contribute constructively to workgroup goals and tasks according to organisational requirements

x

x

2.3

Share information relevant to work with workgroup to ensure designated goals are met

x

x

x

Q4

2.4

Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

x

x

3

Deal effectively with issues, problems and conflict

3.1

Respect differences in personal values and beliefs and their importance in the development of relationships

x

x

3.2

Identify any linguistic and cultural differences in communication styles and respond appropriately

x

3.3

Identify issues, problems and conflict encountered in the workplace

x

3.4

Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

x

Foundation Skills

Reading

•Identifies and interprets information to determine task requirements

x

x

Writing

•Completes required documentation using organisational formats

•Composes simple documents for others to read

x

Oral communication

•Presents information and seeks advice using language and features appropriate to audience

•Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

X

x

X

x

Numeracy

•Interprets information related to timeframes and resource quantities

x

Navigate the world of work

•Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures

x

Interact with others

•Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications

x

x

Get the work done

•Plans and organises work commitments to ensure deadlines and objectives are met

•Uses formal analytical thinking techniques to recognise and respond to routine problems

x

x

Performance evidence

●

identify own responsibilities in relation to the team and the organisation's requirements

x

x

●

work effectively in a workgroup including:

•supporting team members

•using culturally appropriate communication skills

•acting on constructive feedback

•cooperating and contributing to team goals

•identifying improvement opportunities

x

x

●

identify problems and conflicts and address them appropriately.

Knowledge evidence

●

outline the organisational standards, policies and procedures that relate to own work role

x

x

x

●

outline team responsibilities and duties and their relationship to individual responsibilities and duties.

x

●

summarise conflict resolution techniques.

x

x

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

· office equipment and resources

· workplace documentation

· case studies and, where possible, real situations

· interaction with others.

Step 4 - Document the RPL assessment plan

Document your plan by completing the template below. Refer to participant manual for example.

General information

RTO

ABC

Date prepared

14/10/19

Competency standards

BSBWOR203 Work effectively with others

Assessment pathway

☐

Training & Assessment

Program name

Recognition of Prior Learning (RPL)

Candidate/s

Xaviar

Assessor/s

Gayan Kularatna

Assessment activities

Method/task

Evidence

When/where completed

Instruments

1

Portfolio of evidence

1.1 Position description

1.2 etc

You have 4 weeks from application to submit your portfolio evidence

Etc

Portfolio of evidence checklist

2

Research task

Third party

Mini research activity.

Written response and submitted with written portfolio

Tasks instructions plus marking check list

3

Interview

A week after the interview

Videoconference assessor to contact the assessor and organize the interview after reviewing the portfolio

Interview Report

Resources needed for the assessment

Venue or equipment requirements

Computer with access to internet, software needed to complete the portfolio

Documentation needed to assess competence (assessment tool documentation needed)

ABC training house student handbook obtained from its website, assessment tools and other templates needed to record the assessment process, quality of evidence provided and the results including:

1. assessment cover sheets

2. assessment instruments including the portfolio evidence checklist, research tasks and interview questions.

3. Assessment results sheets

Safety and other logistics

Safety

Setting up an ergonomic workstation, recommended posture while using the computer, breaks to prevent eye restrains

People to be informed of the assessment

The Candidate, ABC training house RPL assessor, ABC training house assessment administration department, candidate workplace supervisor

Provision for:

● Assessment support

● Reasonable adjustments

Dedicated assessor to provide support as needed

-reasonable adjustment not needed in this case

Recording and reporting:

● How will results be recorded?

● To whom will results be reported?

Dedicated assessor to document assessment result using the record of assessment results template provided

-documented results to be emailed to ABC training house assessment administration team on assessment@abctraininghouse.edu.au within 2days of completion

-if the results on the first attempt is NYC, the assessors must record the result, negotiate and record an action plan, inform the ABC training house assessment administration team of the results and action plan.

Other logistics

Nil

Step 5 - Develop an assessment instrument

Develop the portfolio checklist that you will use to review RPL candidate portfolios. To do this, complete the template below. Refer to participant manual for example.

Task 1 – Portfolio of evidence (Version 1)

Information and instructions

General information about this assessment activity

Candidate

Xaviar

Assessor

Gayan Kularatna

Competency standard/s

BSBWOR203 Work effectively with others

Instructions

Candidate instructions

Candidates to organise and conduct 20-minute training session for a small group of 2-5 people This assessment will take place during training time, in the training room you are accustomed to. The training topic should reflect the area of expertise.

Prepare for the session on your own time. Come prepared on the day you deliver, with notes or materials you need to conduct the session.

Requirements for satisfactory completion

The candidates must meet all criteria below when conducting the session

All certificates and Institution details

Portfolio- emails, meeting minutes etc.

Relevant 3rd party testimonials

Possession description and KPI’s

Assessor instructions

Assessors must complete the checklist below while conducting the session

Review the portfolio and 3rd party report

Contact the 3rd party

Document findings

Contact candidate for interview

Assessment checklist

Evidence

S

NYS

Assessor comments

1.1

Position description

☐

Candidate has enough documents t backup initial interview

1.2

CV

☐

☐

Asked questions from immediate supervisor regarding the current job and the answers were satisfactory

1.3

Assessors contact details

☐

☐

Contacted the institution and cross-referenced the certificate number

1.4

Format requirement

· ☐

☐

Overseas certificates assessed by the Australian Embassy in relevant country

1.5

Document provided

☐

☐

All relevant documents are satisfactory

1.6

Email the evidence

☐

☐

All relevant documents sent in ZIP format and satisfactory

Result for this assessment activity

Result

☐

Satisfactory

☐

Not Yet Satisfactory

Assessor comments

The evidence given by the candidate are satisfactory

Assessor signature

Gayan Kularatna

Date signed

14/10/2019

Step 6 - Check the RPL instrument

Instructions

Ask another program participant to review your assessment instrument—the RPL portfolio checklist—and identify improvements. Ask the person who reviews your instrument to:

· Complete the Review Checklist below

· List recommended improvements on the next page

· Sign where indicated.

Name of reviewer

Ann Burges

Assessment Instrument: Review Checklist

Yes

No

General content and formatting

1. Do the instructions include clear and complete information for candidates?

☐

☐

2. Do the instructions include clear and complete information for assessors?

☐

☐

3. Is there enough space to document quality of evidence and make comments?

☐

☐

4. Is there space to note results for the assessment task or activity (S or NYS?)

☐

☐

5. Is version control noted?

☐

☐

Wording

6. Is the instrument valid?

● Does the instrument cover the intended parts of the unit (and its assessment requirements)? To answer this question, return to the competency map and see if all parts of the unit that the developer of the instrument intended to cover, are covered.

● Is it free of unnecessary assessment requirements?

☐

☐

7. Is the instrument reliable? Are instructions and assessment criteria clear, complete and in plain English?

☐

☐

8. Is the instrument flexible enough to cater to the diverse needs of the target candidate/s?

☐

☐

9. Is the instrument fair? Are assessment activities achievable by the target candidate/s? Does the instrument feature objective, unbiased wording?

☐

☐

Typos

10. Is the instrument free from typos and grammatical errors?

☐

☐

General feedback and recommendations for improvement

Assessment check list based on the portfolio of evidence provided on page 22 of assessment task.

It should have been based on the six criteria in page 17

Reviewer’s signature

Ann Burges

Date signed

14/10/2019

Step 7 - Review and reflect

1. Reflect on this activity.

2. In the space below, summarise what you have learned about planning RPL assessment activities and processes, and developing assessment instruments:

The assessment checklist needs correcting due to haven’t used the map matrix to fill the checklist

Step 8 - Finalise the RPL plan & instrument

Instructions

Use the feedback provided to improve and finalise your RPL assessment plan and instrument.

Please see below for the Version 2

Task 1 – Portfolio of evidence (Version 2) (Assessment checklist has been corrected)

Information and instructions

General information about this assessment activity

Candidate

Xaviar

Assessor

Gayan Kularatna

Competency standard/s

BSBWOR203 Work effectively with others

Instructions

Candidate instructions

Candidates to organise and conduct 20-minute training session for a small group of 2-5 people This assessment will take place during training time, in the training room you are accustomed to. The training topic should reflect the area of expertise.

Prepare for the session on your own time. Come prepared on the day you deliver, with notes or materials you need to conduct the session.

Requirements for satisfactory completion

The candidates must meet all criteria below when conducting the session

All certificates and Institution details

Portfolio- emails, meeting minutes etc.

Relevant 3rd party testimonials

Possession description and KPI’s

Assessor instructions

Assessors must complete the checklist below while conducting the session

Review the portfolio and 3rd party report

Contact the 3rd party

Document findings

Contact candidate for interview

Assessment checklist

Evidence

S

NYS

Assessor comments

1.1

Position description

☐

Candidate has enough documents to backup initial interview

1.2

CV

☐

☐

established and built rapport when communicating

1.3

Professional development

☐

☐

Identifying and using good strategies when liaison with others

1.4

Work plane

· ☐

☐

Provide support to team members to make sure goals are met

1.5

Workplace Product

☐

☐

Good understanding of differences in personal values and beliefs

1.6

KPI’s performance

☐

☐

Share information and seek assistance from appropriate persons when necessary

Result for this assessment activity

Result

☐

Satisfactory

☐

Not Yet Satisfactory

Assessor comments

The evidence given by the candidate are satisfactory

Assessor signature

Gayan Kularatna

Date signed

14/10/2019