Bsbwor502b answers

Student Assessment Workbook

BSBWOR502

Lead and Manage Team Effectiveness

Version 3.0

November 2016

Assessment Information
Welcome to your Student Assessment Workbook for BSBWOR502 Lead and Manage Team Effectiveness.

This Student Assessment Workbook is where you will write all your responses for the knowledge questions and simulation tasks. Please refer to the Student Assessment Guide for more information.

This assessment has the following two events:

Assessment Event 1 – Knowledge Questions:

There are four questions that will provide us with evidence of your general knowledge of techniques to enhance team work.

To complete the Simulation, you will need to refer to the following resources:

Policies and Procedures folder

This folder contains five policies and procedures for Perfect Coffee Bar. You will use this as a guide in Task 1.2 where you will develop a set of policies and procedures for accountability.

Team Communication Plan Template

This template is populated in Task 1.3 for identifying stakeholders and their communication needs.

Perfect Coffee Bar Performance Data

This data outlines the performance of the Perfect Coffee Booths and is used in Task 3.1 to identify and prepare for the performance management session.

Team Session Feedback Form

This feedback form is used in Task 3.2 where you will seek input on your ability to be a role model within the company.

Please note that your responses for both assessment events can (where appropriate) use dot point format. See below an example of a dot point response and a full sentence response.

Dot point format

Presentation Plan includes the following:

· outcomes

· needs of the audience

· context.

Full sentence format

When you are preparing for a presentation, there are a number of tasks that must be carried out. These are listing the outcomes that you want to achieve, followed by the identification of the needs of your audience. When you have completed these two tasks you then check on the room that you will be conducting the presentation in.

To Achieve Competence

To be deemed competent for this unit, you will need to meet the following requirements:

· complete all of the questions and tasks listed in the Student Assessment Workbook

· meet all the requirements listed in this Student Assessment Guide

· your responses to the questions and tasks must be relevant, accurate and specific

· submit your completed Student Assessment Workbook to your Assessor within the set timeframes

· your work must be in your own words

· where you use an external source of information, you must provide citation.

Pre-assessment Checklist
Your assessor will go through the assessment for this unit, BSBWOR502 Lead and Manage Team Effectiveness. It is important that you understand this assessment before taking on the questions and tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.

You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ column.

When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.

Pre – assessment Checklist

Comments

Y

N

I, the student, understand the purpose of the assessment.

Y

N

I understand when and where the assessment will occur, who will assess and in what format the assessment will be submitted.

Y

N

I understand the methods of assessment.

Y

N

I understand what resources are required to complete this assessment.

Y

N

I understand the performance level required for each assessment event.

Y

N

I understand that it must be my own work. I have been explained and understand the serious consequences in case this work is found plagiarised.

Y

N

I understand the process if I am deemed not yet competent.

Y

N

I understand the feedback process and the appeals process.

Y

N

The assessor has discussed with me if I have any special needs and if so what arrangements have been made.

Student Full Name

Student ID

Student Signature

Date

Assessment Event 1 – Knowledge Questions

The information contained in this assessment event lists the questions that you will need to develop a written response. These questions are theoretical and provide evidence of your understanding of the processes that impact on team effectiveness. Each question includes the requirements which indicate what you have to do and the depth of your response to achieve a satisfactory result.

Note you must answer these questions in your own words. Remember, you must get a satisfactory result with each question to be deemed satisfactory for the whole of Assessment Event 1.

Question 1
Describe in the table below, how group dynamics can support and hinder team performance

Write your response into the table:

Examples where it supports performance

Examples where it hinders performance

Question 2
In the table below, explain strategies that can support team cohesion, participation and