Chcccs006 facilitate individual service planning and delivery

C:\Users\AustralianNewton\Downloads\advance college logo new II.jpg

STUDENT ASSESSMENT BOOKLET

CHCCCS006 Facilitate Individual Service Planning and Delivery

Student Name: ___________________________

Suite 203, 11-15 Deane Street Burwood, NSW, 2134

Email: info@advancecollege.edu.au
RTO Code: 45342
© 2020 Advance College

Advance College is a trading name of Australian Newtown College, RTO 45342.

Cover image © Bigstock www.bigstock.com (Image 1) and © Shutterstock www.shutterstock.com (Images 2 & 3)

C:\Users\AustralianNewton\Downloads\advance college logo new II.jpg

RECORD OF ASSESSMENT OUTCOMES: CHCCCS006

This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for the unit CHCCCS006 Facilitate individual service planning and delivery.

The table below shows all the assessment requirements for this unit. Once a student has satisfactorily completed all requirements related to the unit, they can be given a Final Assessment Result of ‘Competent’. A number of spaces have been provided to record multiple attempts. Final Assessment Results should only be recorded once all tasks have been attempted.

Assessment requirements/tasks

Task Outcome

Satisfactory (S) Not satisfactory (NS)

Date

Assessor initials

1. Written questions

2. Role play

3. Workplace Observation

4. Supervisor Report

Final Assessment Results

Result (C/NYC)

Date

CHCCCS006 Facilitate individual service planning and delivery

Student name:

Assessor name:

Assessor signature:

Date: / /

D:\NEW RTO\LOGO - with RTO Small.png

ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment of CHCCCS006 Facilitate individual service planning and delivery.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete three assessment tasks. You are required to complete all tasks to demonstrate competency in this unit.

Assessment Task

About this task

Assessment Task 1: Written questions

You must correctly answer all questions to show that you understand the knowledge required of this unit.

Assessment Task 2: Role play

You are required to complete a role play with two additional participants, based on the case study scenario in Q22, Assessment task 1.

Assessment Task 3: Workplace observation

There are two parts to this task.

Part A requires you to access three client plans and explain your contribution to developing each plan.

Part B requires you to access and explain three types of workplace policies and procedures used during the planning, delivery and review of client services.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Prerequisite

The prerequisite for this unit is NIL.

PERFORMANCE EVIDENCE

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked within established guidelines to contribute to the planning and reviewing of services which meet the needs of at least 3 people

contributed to the planning processes by communicating effectively with the person and other stakeholders using active listening and questioning

KNOWLEDGE EVIDENCE

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

role and responsibilities of different people in the planning process:

· person’s assessor

· carers and other support workers

· health professionals

· other service providers

· service delivery workers

human development across the lifespan and influences on service delivery

strengths-based planning processes:

· assessment process

· collaborative approach

· documentation and reporting requirements

features and modes of service delivery:

· range of service options

· variations for individualised service

· resource requirements

· motivational goal setting

· collaborating with other service providers to address diverse and multi-faceted needs

· transitioning to other services

· exiting service

legal and ethical considerations related to planning and service delivery and how these are applied in an organisation and individual practice, including:

· duty of care

· privacy, confidentiality and disclosure

· safety and security

risk management considerations and ways of minimising risk:

· environmental

· physical

· physiological

continuous improvement processes

For all documentation on the performance criteria and assessment requirements of the unit CHCCCS006 Facilitate individual service planning and delivery, please refer to the training.gov.au website with this link: https://training.gov.au/Training/Details/CHCCCS006.

ASSESSMENT TASK COVER SHEET

Students: Please fill out this cover sheet clearly and accurately for this task.

Student Name

Assessor Name

Unit: CHCCCS006 Facilitate individual service planning and delivery

Assessment Details

Assessment Type

Written/Oral questions Role play

Workplace observations

Agreement by the student

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.

Have you read and understood what is required of you in terms of assessment?

Yes

No

Do you understand the requirements of this assessment?

Yes

No

Do you agree to the way in which you are being assessed?

Yes

No

Do you have any special needs or considerations to be made for this assessment? If yes, what are they? …………………………… ………………………… ………………… ……… … … .………………………………………….

Yes

No

Do you understand your rights to appeal the decisions made in an assessment?

Yes

No

None of this work has been completed by any other person.

Yes

No

I have not cheated or plagiarised the work or colluded with any other student/s.

Yes

No

I have correctly referenced all resources and reference texts to complete these assessment tasks.

Yes

No

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Yes

No

STUDENT DECLARATION

I, , certify that the statements I have attested above have been made in a good faith, are true and correct. To the best of my knowledge and belief, these tasks are my own work.

Student Signature: …………………………… Date: ............... /................./...................................

ASSESSMENT TASK COVER SHEET – Attempt 1

Result

Satisfactory (S)

Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3)

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – Attempt 2

Re-assessment Result

Satisfactory (S)

Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3)

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – Attempt 3

Re-assessment Result

Satisfactory (S)

Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3)

Assessor signature: Date:

ASSESSOR DECLARATION

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have observed the student demonstrate unit outcomes through consistent and repeated application of skills and knowledge over a period of time and provided appropriate feedback.

Signature: ________________________

Date: ______/_______/______________

STUDENT FEEDBACK AND ASSESSMENT APPEALS

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

I have received my assessment result and I am satisfied with the given feedback for this assessment.

I am not satisfied about my result and I would like to appeal regarding my result.

Student Signature: …………………………… Date: ......... /.........../..................

ASSESSMENT TASK 1: WRITTEN QUESTIONS

C:\Users\user\Downloads\shutterstock_104852375 (1).jpg

Task summary:

This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required.

You must answer all questions correctly.

Write your answers in the space provided.

If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering.

You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it.

What do I need in order to complete this assessment?

Access to textbooks and other learning materials.

Access to a computer and the Internet (if you prefer to type your answers).

· Goal Directed Care Planning Toolkit (http://kpassoc.com.au/wp-content/uploads/2014/07/Goal-Directed-Care-Planning-Toolkit-Web-version.pdf)

When do I do this task?

You will do this task in your own time.

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

Instructions to students:

Question 1

What is exit service planning? Why is this important?

Question 2

Complete the table with two examples of motivational goals.

Goal

Examples

Health

Education

Career

Community

Financial

Relationships

Creative

C:\Users\AustralianNewton\Downloads\advance college logo new II.jpg

CHCCCS006 Facilitate Individual Service Planning and Delivery © Advance College

Page 25

July 2020 Version 3.0
What is the purpose of setting goals with your client in service planning and delivery?

What are the 5 key requirements for setting goals with clients?

What are the key requirements of a SMART goal? Give a brief explanation of each component.

Question 3

1. How can the relationship circle be used when assessing needs and preparing for planning? Draw an example.

What is the purpose of taking a collaborative approach to service planning and using multiple service providers to address a client’s needs?

Question 4

Describe what is involved in the assessment process during strengths-based planning.

Question 5

What person-centred strategies should you use when setting goals? Provide at least five strategies.

Question 6

Complete the following, outlining effective communication strategies for both groups.

Clients with nonverbal or limited language skills

Non English speaking clients

Question 7

Provide examples of three types of legislation that have an impact on aged care work.

Question 8

Provide five types of services provided under Home and Community Care services.

Question 9

1. Outline common aspects of the development and ageing process for each stage of the lifespan.

Infancy

Teenager

Elderly

How do these lifespan developments influence service delivery for a client?

Question 10

Provide three ways you can contribute to the review and update of workplace policies and procedures.

Question 11

Research the health records legislation in your state and provide an overview. Who must comply with the Act?

Question 12

Provide three examples of continuous improvement activities in the workplace.

Question 13

Why is it important to review policies and protocols?

Question 14

Describe the impacts and your response to the following scenarios.

Scenario

Impact

Response

A client trips over a rug and falls to the floor hurting his arm and face

One of the clients goes missing on your shift.

A client is seen hitting another client over the head violently

Question 15

What is the Transition Care Program? What is the purpose of this program?

Question 16

Access a copy of the following documentation Goal Directed Care Planning Toolkit http://kpassoc.com.au/wp-content/uploads/2014/07/Goal-Directed-Care-Planning-Toolkit-Web-version.pdf

Using this document, explain how the following goal setting tools could be used in service planning and delivery – Good days/bad days and What’s working/What’s not working?

Good days/Bad days:

What’s working/What’s not working:

Question 17

Explain the responsibilities for each of the following roles:

Individual home care worker

Home and Community service provider

Client Needs Assessor

Carers and Support Workers

Case Manager

Other health professionals

Question 18

Provide three benefits of completing documentation and reporting in the workplace

Question 19

Provide a response for each of the following scenarios:

Scenario 1:

On a crowded train home one afternoon your work colleague Susan pulls out some documents from a folder. You notice that a few people standing up behind her have started to read the files. When you ask her what she is reading she says ‘Oh, I just need to update myself on a couple of client files so I don’t have to do it later. The train is good for reading time! And, you should read some of their stories, they’re pretty horrible!’ Is Susan respecting client privacy? Why/Why not?

Scenario 2:

ResiCare Home Services contact you about your client Nathan. They are a new home care service group who are about to start providing personal care and home cleaning services to Nathan as part of his new support plan. As his case manager they have contacted you for some client documentation in particular a copy of Nathan’s needs assessment. Upon accessing the document you realise that Nathan or his primary guardian have not signed the paperwork. Should you provide the files to the service provider? Why/Why not?

Question 20

What are the 12 key requirements for documenting and reporting individual service planning and delivery?

Question 21

What are the three types of resources you may require when facilitating service planning? Provide an example of each type of resources

Question 22

Allan

Allan an 87 year old male who suffered a stroke now receives assistance from your employer “Home Care”, who provide in-home care support to Allan on a regular basis .The stroke caused him difficulty with maintaining his daily activities and limited his physical mobility and functioning. Recently, you have noticed that Allan has struggled getting himself in and out of his wheelchair and into bed in the mornings and at night. The transfers from his bed to his wheelchair are becoming more and more challenging for both you and Allan. There have even been a few occasions where he has incurred a fall. You have reported the incident on every occasion and voiced your concerns with Allan’s family for an alternative solution to help with the physical transfers. Allan’s family believe he would benefit from having an additional carer support you with this task at home. The option for Allan to move into a shared residential care facility has also been suggested, however Allan is not comfortable with this option. His family support his decision to remain at home, however there is insufficient funding available for Allan to receive an additional home carer.

Conduct a risk management assessment for Allan remaining at home (include at least one environmental, physical and emotional risk each). The template to conduct this assessment is on the next page.

Risk

Likelihood

Impact

Existing control

Additional control

Who

ASSESSMENT TASK 3: ROLE PLAY

C:\Users\user\Downloads\shutterstock_104852375 (1).jpg

Task Summary:

You are required to complete a role play with two additional participants, based on the case study scenario in Q22, Assessment task 1.

What do I need in order to complete this assessment?

Additional participant such as a colleague or friend (the client)

Trainer/Assessor (the client family member)

Case study scenario (Assessment 2) – this must be completed before attempting this task

When do I do this task?

You will do this task at your workplace or other place arranged with your assessor

what do I need to do if I get something wrong?

If your assessor feels you have not completed the role play satisfactorily, they will speak to you about what you need to do for resubmission.

Instructions:

You will first need to complete the case study in Q22 of Assessment 1. This role play will follow on from that.

Allan has incurred further struggles when transferring in and out of his bed and into his wheelchair. His ability to complete daily tasks such as eating and basic hygiene needs has also deteriorated. It is becoming overly difficult and impractical to continue management of Allan at home, even with the additional assistance he receives.

You have arranged a meeting with Allan and a member of his family, to re-visit the option of moving Allan into a high care residential facility. You are aware that both Allan and his family are not comfortable with this proposal, however they cannot afford to continue maintaining the level of current care as it is no longer meeting Allan’s needs.

You will need to:

Explain the purpose of reviewing current services

Provide clear information about service delivery options and benefits

Respect the rights and decisions of client and family

Support the client’s self-determination

Acknowledge interrelated and complex needs of the client

Consider physical and psychological impacts and risk factors

Discuss who needs to be involved in the service delivery

Use active listening and questioning skills to establish goals and next steps Following this observation you will debrief with the assessor.

Your assessor will be looking to see that you:

Comments

Attempt 1 Yes/No

Date:

Attempt 2 Yes/No

Date: _____________

Attempt 3 Yes/No

Date:

Interact with the client and their family / carer in a way that enables you to develop trust and goodwill

Communicate effectively using active listening and questioning as part of the planning process

Provide clear and current information about service delivery options

Acknowledge and respect the client’s perspective, thoughts and feelings.

Consider impacts relevant to the client’s stage of the lifespan

Discusses potential risks and risk prevention strategies

Identify interrelated or complex needs of the client for consideration when determining suitable service options.

Manage areas of disagreement, concern or conflict.

Support the client’s self-determination and independence.

Establish goals and strategies in collaboration with the client and family

Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.

Please note any reasonable adjustments for this task below.

ASSESSMENT TASK 4: WORKPLACE OBSERVATION

Task Summary:

There are two parts to this task.

Part A requires you to access three client plans and explain your contribution to developing each plan.

Part B requires you to access and explain three types of workplace policies and procedures used during the planning, delivery and review of client services.

What do I need in order to complete this assessment?

· Access to your workplace

· Access to planning and service delivery policies and procedures

· Access to workplace documentation

· Planning templates and tools

· Workplace equipment and resources

When do I do this task?

You will do this task during your assessors workplace visit.

what do I need to do if I get something wrong?

If your assessor feels you have not completed the observation satisfactorily, they will speak to you about what you need to do for resubmission.

Instructions:

Part A - Service Planning and Review

For this task you must:

Access three individual client plans you have developed during your work placement

Access workplace policies and guidelines used in the process of developing the plans

Explain your contribution to the development of each client plan

Explain your contribution to service planning and delivery of each client plan

Explain how you reviewed services for each plan

Explain how you collaborated with other service providers

Answer a set of verbal questions

Your assessor will also discuss your answers with your supervisor to confirm that the information you gave was an accurate account of the work you completed.

C:\Users\AustralianNewton\Downloads\advance college logo new II.jpg

CHCCCS006 Facilitate Individual Service Planning and Delivery © Advance College

Page 32

July 2020 Version 3.0
CLIENT 1 [ASSESSOR TO COMPLETE]

Your assessor will be looking to see that you:

Document student responses/comment on observations

Attempt 1 Yes/No

Date:

Attempt 2 Yes/No

Date:

Attempt 3 Yes/No

Date:

Explain how information was gathered and assessed prior to developing the client plan

Explain how information was gathered and assessed prior to developing the client plan

Explain how the client’s current state and interrelated needs influenced services and planning

Explain the planning and delivery process including key members and resources involved

Explain how information was shared with members of the team

Explain how you maintained the clients confidentiality and privacy

Explain how plans were monitored and reviewed

Explain how the plan was updated, maintained or adjusted

Document all of the service planning activities including decisions and adjustments or updates that were made in line with organisational policies and procedures?

Complete all documentation, care plans correctly according to organisational policies and procedures?

Where adjustments were made to the service delivery, did the student follow the correct organisational policy and procedure for continuous improvement?

Ask the student the following verbal questions:

4.1 Describe an instance of when you experienced a disagreement with the client during the development or implementation of their plan. Show me how you responded?

4.2 How did you ensure you were respecting the client’s perspective with options and decisions when developing or updating their plan?

4.3 What areas of improvement were identified through monitoring and reviewing services? If no improvements identified - Show me the actions you would take if you had identified any improvement areas.

4.4 Explain the needs of the client, outline what service providers you collaborated with in order to ensure that you met those needs?

Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.

CLIENT 2 [ASSESSOR TO COMPLETE]

Your assessor will be looking to see that you:

Document student responses/comment on observations

Attempt 1 Yes/No

Date:

Attempt 2 Yes/No

Date:

Attempt 3 Yes/No

Date:

Explain how information was gathered and assessed prior to developing the client plan

Explain how information was gathered and assessed prior to developing the client plan

Explain how the client’s current state and interrelated needs influenced services and planning

Explain the planning and delivery process including key members and resources involved

Explain how information was shared with members of the team

Explain how you maintained the clients confidentiality and privacy

Explain how plans were monitored and reviewed

Explain how the plan was updated, maintained or adjusted

Document all of the service planning activities including decisions and adjustments or updates that were made in line with organisational policies and procedures?

Complete all documentation, care plans correctly according to organisational policies and procedures?

Where adjustments were made to the service delivery, did the student follow the correct organisational policy and procedure for continuous improvement?

Ask the student the following verbal questions:

4.1 Describe an instance of when you experienced a disagreement with the client during the development or implementation of their plan. Show me how you responded?

4.2 How did you ensure you were respecting the client’s perspective with options and decisions when developing or updating their plan?

4.3 What areas of improvement were identified through monitoring and reviewing services? If no improvements identified - Show me the actions you would take if you had identified any improvement areas.

4.4 Explain the needs of the client, outline what service providers you collaborated with in order to ensure that you met those needs?

Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.

CLIENT 3 [ASSESSOR TO COMPLETE]

Your assessor will be looking to see that you:

Document student responses/comment on observations

Attempt 1 Yes/No

Date:

Attempt 2 Yes/No

Date:

Attempt 3 Yes/No

Date:

Explain how information was gathered and assessed prior to developing the client plan

Explain how information was gathered and assessed prior to developing the client plan

Explain how the client’s current state and interrelated needs influenced services and planning

Explain the planning and delivery process including key members and resources involved

Explain how information was shared with members of the team

Explain how you maintained the clients confidentiality and privacy

Explain how plans were monitored and reviewed

Explain how the plan was updated, maintained or adjusted

Document all of the service planning activities including decisions and adjustments or updates that were made in line with organisational policies and procedures?

Complete all documentation, care plans correctly according to organisational policies and procedures?

Where adjustments were made to the service delivery, did the student follow the correct organisational policy and procedure for continuous improvement?

Ask the student the following verbal questions:

4.1 Describe an instance of when you experienced a disagreement with the client during the development or implementation of their plan. Show me how you responded?

4.2 How did you ensure you were respecting the client’s perspective with options and decisions when developing or updating their plan?

4.3 What areas of improvement were identified through monitoring and reviewing services? If no improvements identified - Show me the actions you would take if you had identified any improvement areas.

4.4 Explain the needs of the client, outline what service providers you collaborated with in order to ensure that you met those needs?

Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.