Goodwill messages should be short selfless specific spontaneous and

Essentials of Business Communication Test Chapters 4-6 Directions: Indicate the answer choice that best completes the statement or answers the question. 1. The final element of an e-mail message should be a. your name and full contact information. b. a witty phrase and your name. c. the name of the business or organization only. d. an attachment. 2. Which of the following is not a social networking site? a. LinkedIn b. Facebook c. Twitter d. Firefox 3. The conclusion of a response message should a. avoid repeating the information provided or referring to its use. b. include familiar expressions such as "If I may be of further assistance, please don't hesitate to call me." c. provide specifics if further action is required. d. omit the sender's name to avoid legal liability. 4. To improve readability and comprehension, a. use approximately 20 or fewer words per sentence. b. construct paragraphs consisting of 12-15 printed lines. c. develop long paragraphs. d. avoid the use of topic sentences on shorter paragraphs. 5. How many typefaces should you use in a business document? a. No more than two b. At least three c. Up to five d. At least ten 1 6. Which statement about margins and text alignment is true? a. Margins define the reading area and provide important visual relief. b. Nearly all text in Western cultures is aligned at the right. c. Business letters and memos usually have side margins of 2 inches. d. Ragged right margins decrease white space and readability. 7. Most e-mail messages and memos a. have nonsensitive topics and begin directly. b. require persuasion. c. are indirect and begin with an explanation. d. need not be carefully organized because they are informal. 8. Expressions that are intended to impress rather than express are known as a. cliches. b. buzzwords. c. trite phrases. d. overly exuberant. 9. Businesses use social networking to a. connect dispersed employees. b. provide a forum for collaboration. c. to solicit customer feedback when researching and developing products. d. All answer choices demonstrate how businesses use social networks. 10. Crowdsourcing is a. the ability to send short messages consisting of 140 characters or fewer. b. the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments. c. the use of fraudulent schemes on the Internet. d. an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding. 2 11. A wiki a. consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices. b. is a website with journal entries on a variety of topics. c. is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents. d. is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service. 12. Most workplace messages should be organized a. indirectly. b. chronologically. c. directly. d. topically. 13. What is the most common serif typeface? a. Arial b. Times New Roman c. Univers d. Calibri 14. Goodwill messages should be short, selfless, specific, spontaneous, and a. sassy. b. sincere. c. spiritual. d. suave. 15. Although e-mail is successful for both internal and external communication, you should still use letters when a. you need immediate feedback. b. the message must reach your reader very quickly. c. formality and sensitivity are essential. d. you have too little time to proofread. 3 16. Proofreading includes which of the following tasks? a. Improving content and tone b. Fine tuning sentence and paragraph structure c. Correcting spelling, grammar, punctuation, names and numbers, and format d. Determining whether the message should be written using the direct or indirect organizational pattern 17. Which of the following is an important etiquette consideration for sending text messages? a. Don't text at a time that calling would be inappropriate or rude. b. Don't use text messages to notify others of sad news or sensitive matters. c. Don't text during face-to-face conversations d. All of these are important etiquette considerations for text messaging. 18. Which of the following is an effective strategy for controlling your e-mail inbox? a. Read and respond to each message within 10 minutes.