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Managing Virtual And Global Teams

Faculty Contact Jennifer Webster jennifer.webster@faculty.umuc.edu

Course Description (Not open to students who have completed HRMD 621, HRMD 652, or HRMD 660.) An investigation of the foundations of team development and performance from a Human Resource Management and Organizational Behavior perspective. Focus is on maximizing the effectiveness and efficiency of global and virtual teams in organizations. Topics include the impact of global diversity and use of technology on inter-group development, communication, and outcomes. Scholarly research and field literature are examined and the implications of the findings for applied management are discussed.

Course Introduction To do well in this graduate-level course, you should expect to spend 15-20 hours per week reading the course materials, interacting with your professor and classmates, and preparing your assignments. The last day to withdraw may be found online at: http://www.umuc.edu/current-students/course-registration/academic-calendar/graduate.cfm (http://www.umuc.edu/current-students/course-registration/academic-calendar/graduate.cfm)

Course Outcomes At the end of this course, students should be able to: 1. Align virtual and global teams with the strategic and HR objectives of the organization; 2. Articulate the basic principles of team development and evaluate how cultural, demographic, and

technological differences impact team functioning; 3. Identify and explain the core competencies needed by business leaders and HR professionals to successfully

manage virtual and global teams, and identify techniques to effectively utilize human capital to optimize team performance;

4. Analyze general trends in virtual and global team development, and discuss how these factors impact HR processes and procedures, such as: the selection, retention, and development of diverse populations of employees; and

5. Anticipate and diagnose problems, and identify possible solutions for managing virtual and global teams.

Course Materials Click to access your course materials information (http://webapps.umuc.edu/grcmBook/BPage.cfm? C=HRMD%20665&S=9041&Sem=2188)

Class Guidelines Please see the How to Get Started in This Class document. It is located in the Course Content- Orientation to This Class section.

University of Maryland University College • Adelphi • Syllabus •

HRMD 665 9041 MANAGING VIRTUAL AND GLOBAL TEAMS (2188) HRMD-665 Fall 2018 Section 9041 3 Credits 09/10/2018 to 12/02/2018

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http://www.umuc.edu/current-students/course-registration/academic-calendar/graduate.cfm
http://webapps.umuc.edu/grcmBook/BPage.cfm?C=HRMD 665&S=9041&Sem=2188
Student Membership in SHRM

As a UMUC student, you may be eligible to join the Society for Human Resource Management (SHRM) at a reduced rate.* By joining UMUC’s student chapter of SHRM, you will be part of a group of more than 430 affiliated student chapters and nearly 11,000 student members. Benefits of membership include: 1) invitations to UMUC’s monthly student chapter meetings; 2) access to member-only areas of SHRM’s website, sample HR forms, how-to-guides, latest research, toolkits and webcasts; 3) HRWeek e-newsletter and Monthly HR Magazine; 4) greatly reduced rate for attending the annual SHRM conference; 5) UMUC SHRM LinkedIn group membership and 6) scholarship eligibility. For more information about the chapter’s functions and the instructions for joining, please email umucshrm@umuc.edu (mailto:umucshrm@umuc.edu). *SHRM is just one of many professional HR associations that students might be interested in joining.

Grading Information GRADING GUIDELINES Grading Criteria

Note: For all graded assignments/projects including Class Participation, students will be provided with written feedback and a numeric grade. The grade of "B" represents the benchmark for The Graduate School. It indicates that the student has demonstrated competency in the subject matter of the course, e.g., has fulfilled all course requirements on time, has a clear grasp of the full range of course materials and concepts, and is able to present and apply these materials and concepts in clear, well-reasoned, well-organized, and grammatically correct responses, whether written or oral. Only students who fully meet this standard and, in addition, demonstrate exceptional comprehension and application of the course subject matter earn a grade of "A." Students who do not meet the benchmark standard of competency fall within the "C" range or lower. They, in effect, have not met graduate level standards. Where this failure is substantial, they can earn an "F." The "FN" grade means a failure in the course because the student has ceased to attend and participate in course assignments and activities but has not officially withdrawn.

Assignment Title and Category

Assignment Type

Individual or Team

Frequency of Assignment

Grading Scale

Percentage of Total Grade

Course Outcome(s) Addressed by Assignment

High Performing Teams Analysis (Onboarding)

Paper Individual 1 100% 20% #1, 4

Group Research Project (Progressive)

Paper Team 1 100% 25% #1, 2, 3

Individual Research Paper (Progressive)

Paper Individual 1 100% 25% #3, 4, 5

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mailto:umucshrm@umuc.edu
Group Consulting Project (Synthesis)

Paper Team 1 100% 20% #1, 2, 3, 4, 5

Class Participation (Progressive)

Discussion Individual 8 100% 10% #1, 2, 3, 4, 5

Total 100%

Course Specific Grading Policies

This course has three categories of assignments: Onboarding (20%) -- The instructor uses this assignment to determine whether students have started the term in an appropriate manner. The assignment will address at least one of the course objectives and help the student understand performance standards. Additional information about the requirements will be provided with each assignment. Progressive (60%) -- The instructor uses these assignments to determine whether students are understanding the course material throughout the term. They will address various course objectives and may involve a variety of formats. Additional information about the requirements will be provided with each assignment. Synthesis (20%) -- This assignment encourages the student to synthesize the material covered during the course and/or to investigate deeper into one topic area of the course. It addresses at least one course objective. Additional information about the requirements will be provided with each assignment. Do not send deliverables as attachments to e-mail messages. Such attachments often encounter technical obstacles. Use Word to create your documents. BAM Departmental Policies

Departmental Policy on Originality: The work in this class must be your own and original to this course and this section. Work prepared for other courses or use of material obtained from other students is expressly prohibited and can result in a grade of zero for the assignment and/or course failure. Please refer to The Graduate School Academic Dishonesty and Plagiarism Policy (cited in your syllabus) for more information. Departmental Late Policy: Timely completion of all assignments is critical to student success in the Graduate School. You should take assignment deadlines seriously and plan in advance to allocate sufficient time to meet deadlines. Instructors may at their sole discretion grant limited extensions of time for unexpected business, health or personal emergencies beyond your control. In order to be granted such an extension, you must make the request in advance of the due date and support the request by a compelling rationale that would be fair to others in the class. The instructor may request documentation. Any such extension will be for a specific period, not to exceed one week. Extensions beyond the last day of class are not permitted.

For late submissions that have not been approved by the instructor the penalty will be a 5 percent reduction in the grade (on the hundred percent scale) for that assignment for each day that the assignment is late. At the discretion of the instructor, late submissions might not be accepted after grades for the assignment in question have been posted for the class as a whole. No late assignments will be accepted after the last day of class. Late submissions of time sensitive assignments :

Discussion Activity - A discussion activity is a time-delimited activity intended to promote active discussion of the course material among students as well as productive engagement between students and faculty on the principles and practices being introduced in the course. If you are unable to make the required postings to a discussion due to an unexpected business, health, or personal emergency beyond your control , you may request that the faculty member provide an alternative assignment. Such requests should be made within one week of the missed discussion activity. You must support this request with a compelling rationale, indicating why such an action is justified. The instructor has discretion to grant or deny a request for an alternative assignment. Should such a request be granted, the instructor will determine a submission due date. There will be no extension of that due date. Failure to meet the due date will result in a zero for that week's discussion activity. Other Time Sensitive Assignments – Certain assignments in your class (such as some quizzes, tests, certain exercises) might be considered time sensitive. The maximum possible extension for such assignments will be 3 days. There will be no extensions for assignments due during the last week of class. For late submissions that have not been approved by the instructor, the standard late penalty of a 5 percent reduction in the grade (on the one hundred percent scale) for each day that the assignment is late will apply. At the discretion of the instructor, late submissions might not be accepted after the grades for the assignment in question have been posted for the class as a whole. No late assignments will be accepted after the last day of class. Departmental Policy on Extra Credit: There is no "extra credit" available to students in this class, and you will not be able to redo assignments after they have been graded.

Project Descriptions Below you will find brief descriptions of the graded assignments for this course. Detailed information about the assignments, including specific due dates, will be posted in the Course Content section of the classroom. High Performing Team Analysis - this assignment gives you an opportunity to examine what makes a high- performing team. Additional information about the requirements will be provided when the assignment is posted. Group Research Project - this assignment requires you to work with a group of other students to complete a research project. Additional information about the requirements will be provided when the assignment is posted. Individual Research Paper - this assignment gives you an opportunity to explore in depth a topic related to teams. Additional information about the requirements will be provided when the assignment is posted. Group Consulting Project - this assignment requires you to work with a group of other students to assess problems occurring in a virtual team and recommend ways to address them. Additional information about the requirements will be provided when the assignment is posted. Class Participation - active participation in discussions is an important part of this course. You are expected to log in to the discussion area several times a week to post your own responses to questions AND to respond to the postings of your classmates and me.

Academic Policies Academic Policies and Guidelines

ACADEMIC INTEGRITY

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As a member of the University of Maryland University College (UMUC) academic community that honors integrity and respect for others you are expected to maintain a high level of personal integrity in your academic work at all times. Your work should be original and must not be reused in other courses. CLASSROOM CIVILITY

Students are expected to work together cooperatively, and treat fellow students and faculty with respect, showing professionalism and courtesy in all interactions. Please review the Code of Civility for more guidance on interacting in UMUC classrooms: https://www.umuc.edu/students/support/studentlife/conduct/code.cfm (https://www.umuc.edu/students/support/studentlife/conduct/code.cfm). POLICIES AND PROCEDURES

UMUC is committed to ensuring that all individuals are treated equally according to Policy 040.30 Affirmative Action, Equal Opportunity, and Sexual Harassment (https://www.umuc.edu/policies/adminpolicies/admin04030.cfm). Students with disabilities who need accommodations in a course are encouraged to contact the Office of Accessibility Services (OAS) at accessibilityservices@umuc.edu (mailto:accessibilityservices@umuc.edu), or call 800-888-UMUC (8682) or 240-684-2287. The following academic policies and procedures apply to this course and your studies at UMUC.

150.25 Academic Dishonesty and Plagiarism (https://www.umuc.edu/policies/academicpolicies/aa15025.cfm) – UMUC defines academic dishonesty as the failure to maintain academic integrity. All charges of academic dishonesty will be brought in accordance with this Policy. Note: In this course, your instructor has access to use Turnitin.com, a tool that helps to evaluate the originality of student work. Your instructor may use Turnitin or other resources to check the authenticity of your work and the accuracy of your use of sources. To learn more about Turnitin, the feedback it provides, and your options regarding the storage of your work in the Turnitin database go to the UMUC guides at umuc.edu/library/libresources/turnitin- students.cfm (https://www.umuc.edu/library/libresources/turnitin.cfm) and http://sites.umuc.edu/library/libresources/turnitin.cfm#studentcopyright (http://sites.umuc.edu/library/libresources/turnitin.cfm). If you have questions about academic integrity or how to cite your sources go to the UMUC Academic Integrity Resources page at http://www.umuc.edu/current-students/learning-resources/academic-integrity/resources.cfm (http://www.umuc.edu/current-%20students/learning-resources/academic- integrity/resources.cfm).

151.00 Code of Student Conduct (https://www.umuc.edu/policies/studentpolicies/stud15100.cfm)

170.40 170.41 170.42

The following policies describe the requirements for the award of each degree: Degree Completion Requirements for the Graduate School (https://www.umuc.edu/policies/academicpolicies/aa17040.cfm) Degree Completion Requirements for a Bachelor’s Degree (https://www.umuc.edu/policies/academicpolicies/aa17041.cfm) Degree Completion Requirements for an Associate’s Degree (https://www.umuc.edu/policies/academicpolicies/aa17042.cfm)

170.71 Policy on Grade of Incomplete (https://www.umuc.edu/policies/academicpolicies/aa17071.cfm) - The mark of I is exceptional and considered only for certain courses. Students who have completed 60% of their coursework with a grade of B or better for graduate courses or C or better for undergraduate courses and request an I before the end of the term. The mark of I is not available for noncredit courses.

https://www.umuc.edu/students/support/studentlife/conduct/code.cfm
https://www.umuc.edu/policies/adminpolicies/admin04030.cfm
mailto:accessibilityservices@umuc.edu
https://www.umuc.edu/policies/academicpolicies/aa15025.cfm
https://www.umuc.edu/library/libresources/turnitin.cfm
http://sites.umuc.edu/library/libresources/turnitin.cfm
http://www.umuc.edu/current- students/learning-resources/academic-integrity/resources.cfm
https://www.umuc.edu/policies/studentpolicies/stud15100.cfm
https://www.umuc.edu/policies/academicpolicies/aa17040.cfm
https://www.umuc.edu/policies/academicpolicies/aa17041.cfm
https://www.umuc.edu/policies/academicpolicies/aa17042.cfm
https://www.umuc.edu/policies/academicpolicies/aa17071.cfm
170.72 Course Withdrawal Policy (https://www.umuc.edu/policies/academicpolicies/aa17072.cfm) - Students must follow drop and withdrawal procedures and deadlines available at https://www.umuc.edu/ (https://www.umuc.edu/) under Academic Calendar.

130.80 Procedures for Review of Alleged Arbitrary and Capricious Grading (https://www.umuc.edu/policies/academicpolicies/aa13080.cfm) – appeals may be made on final course grades as described herein.

205.06 Calculation Of Grade-Point Average (GPA) for Inclusion on Transcripts and Transcript Requests (https://www.umuc.edu/policies/academicpolicies/aa20506.cfm) – Note: Undergraduate and Graduate Schools have different Grading Policies (i.e. The Graduate School does not award the grade of D). See Course Syllabus for Grading Policies.

GRADING

According to UMUC’s grading policy, the following marks are used:

Undergraduate Graduate A 90-100 90-100 B 80-89 80-89 C 70-79 70-79* D 60-69 N/A** F 59 or below 69 or below

FN Failure-Non attendance

Failure-Non attendance

G Grade Pending Grade Pending P Passing Passing S Satisfactory Satisfactory U Unsatisfactory Unsatisfactory I Incomplete Incomplete

AU Audit Audit W Withdrew Withdrew

* The grade of "B" represents the benchmark for The Graduate School. Students must maintain a Grade Point Average (GPA) of 3.0 or higher. Classes where final grade of C or F places a student on Academic Probation must be repeated. ** The Graduate School does not award the grade of D. COURSE EVALUATION SURVEY

UMUC values its students' feedback. You will be asked to complete an online evaluation toward the end of the term. The primary purpose of this evaluation process is to assess the effectiveness of classroom instruction in order to provide the best learning experience possible and make continuous improvements to every class. Responses are kept confidential. Please take full advantage of this opportunity to provide your feedback. LIBRARY SUPPORT

Extensive library resources and services are available online, 24 hours a day, seven days a week at https://www.umuc.edu/library/index.cfm (https://www.umuc.edu/library/index.cfm) to support you in your studies. The UMUC Library provides research assistance in creating search strategies, selecting relevant databases, and evaluating and citing resources in a variety of formats via its Ask a Librarian service at https://www.umuc.edu/library/libask/index.cfm (https://www.umuc.edu/library/libask/index.cfm).

https://www.umuc.edu/policies/academicpolicies/aa17072.cfm
https://www.umuc.edu/
https://www.umuc.edu/policies/academicpolicies/aa13080.cfm
https://www.umuc.edu/policies/academicpolicies/aa20506.cfm
https://www.umuc.edu/library/index.cfm
https://www.umuc.edu/library/libask/index.cfm
EXTERNAL LINK DISCLAIMER

This course may contain links to external sites neither owned nor maintained by UMUC. UMUC bears no responsibility for the accuracy, legality, or content of external sites or for that of subsequent links. In addition, the terms of use, security policies, and privacy policies may differ from those of UMUC. Contact the external site for answers to questions regarding its content, terms of use, and policies. LEARNING MANAGEMENT SYSTEM SUPPORT

To successfully navigate the online classroom new students are encouraged to view the Classroom Walkthrough under Help in the upper right menu of the LEO classroom. Those requiring technical assistance can access Help@UMUC Support directly in LEO under the Help menu. Additional technical support is available 24 hours a day, seven days a week via self-help and live chat at https://www.umuc.edu/help (https://www.umuc.edu/help) or by phone toll-free at 888-360-UMUC (8682). SYLLABUS CHANGES

All items on this syllabus are subject to change at the discretion of the Instructor and the Office of Academic Affairs.

Class & Assignment Schedule Week and Dates

Topics Readings and Assignments

Week 1

09/10 - 09/16 Teams in Organizations Refer to the Week 1 Course

Content area for this week’s readings and assignments. Last day to drop is Sunday, September 16.

Week 2

09/17 - 09/23 Team Identity, Emotion, and Development

Refer to the Week 2 Course Content area for this week’s readings and assignments.

Week 3

09/24 - 09/30 Team Performance Refer to the Week 3 Course

Content area for this week’s readings and assignments.

Week 4

10/01 - 10/07 Teams & Technology Refer to the Week 4 Course

Content area for this week’s readings and assignments.

Week 5

10/08 - 10/14 Decision Making and Teams

Refer to the Week 5 Course Content area for this week’s readings and assignments.

Week 6

10/15 - 10/21 Conflict and Teams Refer to the Week 6 Course

Content area for this week’s readings and assignments.

Week 7

10/22 - 10/28 Creativity and Teams Refer to the Week 7 Course

Content area for this week’s readings and assignments.

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Week 8

10/29 - 11/04 Networking, Social Capital, and Expanding Team Boundaries

Refer to the Week 8 Course Content area for this week’s readings and assignments. The final day to withdraw without penalty is Friday, November 2.

Week 9

11/05 - 11/11 Leadership of Teams Refer to the Week 9 Course

Content area for this week’s readings and assignments.

Week 10

11/12 - 11/18 Interteam Relations Refer to the Week 10 Course

Content area for this week’s readings and assignments.

Week 11

11/19 - 11/25 Best Practices Refer to the Week 11 Course

Content area for this week’s readings and assignments.

Week 12

11/26 - 12/02 Current Issues and Trends in Teams

Refer to the Week 12 Course Content area for this week’s readings and assignments.

HRMD 665 9041 Managing Virtual and Global Teams (2188) HRMD-665
Faculty Contact
Course Description
Course Introduction
Course Outcomes
Course Materials
Class Guidelines
Grading Information
Project Descriptions
Academic Policies
Class & Assignment Schedule