Lead and manage organisational change answers

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Task 03: Implement a change management strategy (project Plan and Presentation)

Submission details

The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be approved in writing by your trainer.

Submit this project work with any required evidence attached. See specifications below for details.

You must submit both printed copy and soft copy of your answers in a word document.

Submit the printed copy of required evidences (your answers) to your Trainer with the "Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of your documents.

Upload the softcopy on the link provide in the eLearning site.

The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if further clarification required and to validate authenticity of your submitted work.

Word limit: Word limit for answering this task is minimum 1000 words

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Assessment description

Using the scenario information supplied, the candidate will conduct an implementation review. The candidate will then consult with a union representative and General Manager to receive input and develop a revised communication plan. The candidate will action the revised plan by delivering a 15–20 minute information session to employees. Finally, the candidate will consider making final revisions to the communications plan and overall project plan and seek approval from the General Manager.

Procedure

1. Review the simulated workplace information for Fast Track Couriers.

2. Following the communications plan provided in Appendix 4, develop a survey to gather feedback from

employees.

3. Meet with a union representative (your assessor) to receive and discuss the results of the survey.

Anticipate possible resistance by this stakeholder and promote your plans to gain acceptance. Ask for

additional input to help you revise your change management communications strategy.

4. Draft revised communications plan and overall project plan (from Assessment Task 2) in consideration

of barriers identified through consultation process (with your assessor acting as a union representative)

and those identified in risk analysis provided in Appendix 3. Highlight strategic elements in your plan

which you will deploy to gain trust and acceptance of change. Ensure you consider the needs of all

stakeholders to gain support for planned changes.

5. Meet with General Manager (assessor) to discuss ideas for revised communications plan and overall

project plan based on feedback.

 Discuss the needs of all stakeholders.

 Discuss creative technique, activity or tactic you will use to gain trust and acceptance in the 15–

20 minute information session you will deliver.

 Ensure you anticipate possible resistance by this stakeholder and promote your plans to gain

acceptance.

6. Develop a plan for a 15–20 minute information session for truckers. Include an outline of what activities

you will be doing, how long and how the activity will achieve the goal of employee acceptance of

change process. Ensure you anticipate possible resistance from these stakeholders and plan to

overcome resistance.

7. Deliver session to employees (your assessor/other people enlisted by the assessor to perform in the

role of employees). Ensure you take a consultative approach to the session and invite participation,

questions, input, etc. and ensure you incorporate a creative technique, activity or tactic in the session.

8. Make final revisions to your communications and overall project plans based on feedback and

consultation (save these as separate documents to previous drafts). You may need to consider changes

to communication activities, training activities, and rollout of changes. Consult with GM (assessor) to

ensure changes are approved.

9. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all

work submitted for your records.

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Task Specifications

You must submit copies of:

 one survey

 drafts of communications and overall project plans to indicate review of plans (including highlighted strategic element/s)

 planning and support documents for your 15–20 minute information session (such as a plan for the session, PowerPoint presentation, handouts, and a creative activity for gaining trust and acceptance of change process).

Your assessor will be looking for:

 knowledge of change management process

 knowledge of components of change management project plan

 knowledge of specific organisational requirements from the scenario

 knowledge of potential barriers to change from the scenario

 knowledge of a range of techniques for embedding change and gaining trust

 leadership skills to gain acceptance of plan and gain trust

 innovation skills to develop creative ways of getting people to accept change

 planning and organising skills

 problem-solving skills to respond to barriers to change

 project management skills to implement change management strategy

 teamwork skills to consult with relevant groups for input

 verbal communication skills to describe and promote change management plan.

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Appendices

Appendix 1 – Task: Fast Track Couriers Pty Ltd

It is the end of the 2011 financial year and one month into the implementation of a change management strategy. You are hearing that the implementation has not achieved the employee’s trust, understanding and support that you expected and is essential for success, particularly among truck drivers.

You are an external change management consultant employed by Fast Track Couriers to revise the communications strategy. You have been asked by the General Manager to develop and deliver an innovative and more effective communications plan.

Following the communications plan (provided in Appendix 4), you will need to evaluate the management of truck drivers through the change management process. Develop a survey to gauge trucker opinion on the following ten dimensions of employee satisfaction:

Dimension Description

Training Adequate for role?

Role Clarity Are roles and responsibilities clear?

Trust Do employees trust the change management (CM) process and management?

Evaluation Is performance fairly measured?

Leadership Is leadership adequate and does it inspire confidence?

Communication Is communication clear and two-way?

Procedures Are there clear and effective procedures to follow?

Recognition Is performance recognised?

Diversity Are individual differences valued and appreciated by Fast Track Couriers?

Team work Is team work encouraged and promoted?

Once you have completed the survey, meet with the union representative (assessor) to discuss results and get additional input.

Draft a revised communications plan to conform to the identified risks in the risk management analysis.

After you have gathered input, meet with the General Manager (assessor) to discuss your suggested revision of the communications plan.

You will then need to implement the revised plan. Part of the revised communications plan will include a 15– 20 minute information session that you will deliver to the employees.

Goals

FTC has the following goals for the Change Management strategy:

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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 Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2012 financial year.

 Goal B: Implement one person/truck policy using automatic lift gates in the first quarter of the 2012 financial year.

Achievement of these goals should increase net profit in the next financial year by $200,000 due to increased efficiencies and increased business.

Goal A is essential to the business to ensure (in the following order of importance):

1. Most efficient use of resources to cover market needs. Management will look at more than the raw

hours spent on job and consider all factors such as job difficulty, traffic conditions in order to optimise

fleet usage.

2. Job performance measurement for training needs.

3. Recognition of outstanding performance (bonuses for exceeding targets; advancement/ leadership

opportunities).

Goal B is essential to the business to ensure:

 Most efficient use of resources to cover market needs.

 Reduced need to hire external truckers and use present employees as much as possible.

 Reduced possibility of lifting injury.

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Appendix 2 – Progress of implementation

The project manager has prepared the following progress report:

Green: Completed

Amber: In progress

Red: Not completed

Reporting element Measures Status

Change goal Goal A: Implement PDA/ GPS

usage (productivity function) on

truck fleet in the first quarter of

the 2012 financial year.

RED

Project management Delivery of project activities as per

project plan for each stream

Overall status:

People GREEN

Process GREEN

Technology GREEN

Structure. GREEN

Stakeholder Management Stakeholders engaged and

comfortable with current position.

RED

Communication Communication plan activities on

schedule.

GREEN

Education Education plan activities on