Identity umd edu

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 1/8

KB0010765 124587 views

In This Article Are You a New User?

Add a Mobile Device

Add a Hardware Token

Add a Phone Number for Callback

Generate Bypass Codes

Frequently Asked Questions

Get Support

Are You a New User? You will need to enroll in Multi-factor Authentication (MFA) and set up your MFA profile

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0013441).

Once you have enrolled in MFA, you can add and manage your authentication methods and devices from your MFA Profile

(https://identity.umd.edu/mfaprofile). You can add multiple devices to your MFA profile as a backup in case your primary

device is forgotten, lost, stolen, or malfunctioning.

Top

Add a Mobile Device To add a mobile device, you will need:

A computer with internet access

A supported (http://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010494#SupportedDevices) mobile

device

Duo Mobile app (https://duo.com/product/trusted-users/two-factor-authentication/duo-mobile) installed on

your device

To begin, follow the steps listed below:

1. Go to your MFA Profile (https://identity.umd.edu/mfaprofile) on your computer.

NOTE: If you have already enrolled in multi-factor authentication, you may need to verify

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways) your identity before

continuing.

    

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0013441
https://identity.umd.edu/mfaprofile
http://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010494#SupportedDevices
https://duo.com/product/trusted-users/two-factor-authentication/duo-mobile
https://identity.umd.edu/mfaprofile
https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways
11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 2/8

2. Click Manage under Devices & Settings.

3. Click Add a new device.

4. Select Mobile Phone or Tablet. Click Continue.

5. Select the operating system. Click Continue.

6. Click I have Duo Mobile Installed.

7. An Activate Duo Mobile QR code will be displayed.

8. Open the Duo Mobile app on the device you wish to activate. From your Duo Mobile App, tap the plus (+) icon. A

Scan Barcode screen will display on your mobile device, and the camera on your mobile device will activate.

9. Return to the Activate Duo Mobile page on your web browser. Using the camera on your mobile device, capture

the QR code. Click Continue.

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 3/8

10. Your device should be added and ready to use.

To learn more, check out the clip below:

Top

Add a Hardware Token To add a hardware token, you will need:

A computer with internet access

A Hardware Token purchased from the Terrapin Technology Store

To begin, follow the steps listed below:

1. Go to your MFA Profile (https://identity.umd.edu/mfaprofile) on your computer.

NOTE: If you have already enrolled in multi-factor authentication, you may need to verify

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways) your identity before

continuing.

2. Click Manage under Hardware Tokens.

https://identity.umd.edu/mfaprofile
https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways
11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 4/8

3. Select Register Your Hardware Token, and enter the Token Serial Number (found on the back).

4. Select the Token Brand, and click Register Device.

5. You will receive a message indicating that the hardware token has been successfully registered. You may now use

the six (6)-digit passcode generated by the token to authenticate into MFA protected systems.

Top