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Knowledge of performance measurement usps

02/04/2021 Client: muhammad11 Deadline: 2 Day

I don’t know how to handle this question and need guidance.

KSA

Functional Purpose

Resolves service issues for large business customers and proactively identifies areas of concern to find solutions for

customers before they contact us. Provides assistance to business customers on postal products, services and coordinates

cross-functional teams for expert responses and corrective solutions. Monitors and evaluates customer satisfaction related to

postal products and services; maintains customer profiles and database information. Probes and understands customer

business needs, identifies sources of revenue lead generation.

DUTIES AND RESPONSIBILITIES

1. Provides high quality and prompt customer service, information, resolution to business customers via telephone, direct

mail, email, and personal contact on classification, mailability, addressing, forwarding services, mail preparation, fees,

special services, international mail, postal operations, and delivery. Coordinates customer interface with other District

Homework is Completed By:

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