Lead and manage effective workplace relationships case study

Assessment Task 2 BSBLDR502 Lead and manage effective workplace relationships

BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1

© 2015 Innovation and Business Industry Skills Council Ltd Page 1 of 7

Respond to scenario-based questions

Submission details

Candidate’s name Phone no.

Assessor’s name Phone no.

Assessment site

Assessment date/s Time/s

The assessment task is due on the date specified by your assessor. Any variations to this

arrangement must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for

details.

Performance objective

You will demonstrate the skills and knowledge required to establish systems to develop

trust and confidence and manage the development and maintenance of networks and

relationships.

Assessment description

For this assessment task, you will read and respond to a scenario by answering a set of

written questions.

Procedure

1. Read the scenario in Appendix 1. Pay particular attention to diversity and

networking issues and information about your role as Brisbane Branch Manager.

2. Review the JKL Industries simulated business documentation, including policies

and procedures.

3. Read the questions in Appendix 2 related to the scenario.

4. Create a document with written answers to the questions.

5. Submit a print or electronic version of your document containing answers to the

questions in accordance with the specifications set out below.

Assessment Task 2 BSBLDR502 Lead and manage effective workplace relationships

BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1

© 2015 Innovation and Business Industry Skills Council Ltd Page 2 of 7

Specifications

You must submit:

● a print or electronic document containing answers to the case-study-based

questions.

Your assessor will be looking for evidence of your ability to:

● apply policies to ensure that the organisation’s cultural diversity and ethical values

are adhered to

● provide leadership through your own behaviour, including:

○ professional conduct that promotes trust with internal and external contacts

○ adjusting your own interpersonal communication style to meet the

organisation’s cultural diversity and ethical environment

● plan for and manage the use of networks to support identifiable outcomes for the

team and the organisation

● explain how systems, policies and procedures can support the development of

effective work relationships, focusing on interpersonal styles, cultural and social

sensitivity and networking.

● explain the relevance of legislation for managing effective workplace relationships

● interact with others through adapting your personal communication style to build

trust and positive working relationships, and to support others’ adjustments in

practice and culture

● get the work done through:

○ taking personal responsibility for planning networking activities for yourself

and others, taking into account capabilities, efficiencies and effectiveness

○ developing plans for networking activities with strategic importance.

Adjustment for distance-based learners

● No changes to the assessment procedure or specification are required.

● Documentation may be submitted electronically.

● A follow-up interview may be required (at the discretion of the assessor).

Assessment Task 2 BSBLDR502 Lead and manage effective workplace relationships

BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1

© 2015 Innovation and Business Industry Skills Council Ltd Page 3 of 7

Appendix 1: Scenario – JKL Industries

JKL Industries overview

JKL Industries is an Australian-owned company, selling forklifts, small trucks and spare

parts to industry. They also have a division that leases forklifts and small trucks.

The company’s head office is in Sydney and has branches in Brisbane, Melbourne, Perth,

Adelaide and Canberra.

Change

After 12 years in business, focusing on forklifts and small trucks, JKL Industries has

negotiated the sales rights to a range of medium and large trucks from an overseas

supplier. This opportunity will provide JKL Industries with an advantage in range over its

competitors.

Sales results over the past five years have indicated strong growth in forklift and truck

sales, which have averaged 10% sales growth per annum. The rental market has been in

decline for the past three years due to the reduced costs of these vehicles and some

taxation benefits to industries who purchase these vehicles.