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10/10/2020 Client: user_3wd25t Deadline: 3 days

 


View the following videos on Customer Relationship Management


(1)  Introduction to Customer Relationship Management (CRM)


https://www.youtube.com/watch?v=3JqgiLRhYHw   (4:21)


(2)  Why CRM? 


https://www.youtube.com/watch?v=hmc4kF4o6Ek  (2:53)


Please answer the following questions.  The answers should be presented in complete sentences and the sentences should be more than just one or two word answers. Be descriptive.    


1--  Explain what these videos are about. 


2-- What is Customer Relationship Management software?


3—What are some of the ways that businesses can utilize CRM software? Provide 3 examples and label them as follows:  3a, 3b, 3c.


4—Provide 3 examples that state how you, personally, have interacted with companies using CRM software. Label these examples as:  4a, 4b, 4c. 





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