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View the following videos on Customer Relationship Management:
(1) Introduction to Customer Relationship Management (CRM)
https://www.youtube.com/watch?v=3JqgiLRhYHw (4:21)
(2) Why CRM?
https://www.youtube.com/watch?v=hmc4kF4o6Ek (2:53)
Please answer the following questions. The answers should be presented in complete sentences and the sentences should be more than just one or two word answers. Be descriptive.
1-- Explain what these videos are about.
2-- What is Customer Relationship Management software?
3—What are some of the ways that businesses can utilize CRM software? Provide 3 examples and label them as follows: 3a, 3b, 3c.
4—Provide 3 examples that state how you, personally, have interacted with companies using CRM software. Label these examples as: 4a, 4b, 4c.
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