Multi channeled nonverbal communication definition

Nonverbal Communication

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C o p y rig h t © 2 0 1 6 C e n g a g e L e a rn in g . A ll R ig h t s R e s e rv e d . Ma y n o t b e s c a n n e d , c o p ie d o r d u p lic a t e d , o r p o s t e d t o a p u b lic ly a c c e s s ib le w e b s it e , in w h o le o r in p a rt .

Chapter 5 Learning Outcomes

Characteristics of nonverbal communication

Types of nonverbal

communication

Strategies to improve your nonverbal

communication American University of the Middle East | COM114 2

W ha

t ar

e no

nv er

ba l

m es

sa ge

s? Nonverbal messages are cues (signals, signs) we send with our Body Voice Space Time Appearance to support, modify, contradict, or even replace a verbal message.

American University of the Middle East | COM114 3

Characteristics of Nonverbal Communication

Inevitable “We cannot NOT communicate”.

Primary conveyor of

emotions

Multi- channeled Ambiguous

Types of Nonverbal Communication

American University of the Middle East | COM114 5

Paralanguage/ Vocalics – pitch, volume, rate, quality,

intonation, pauses

Kinesics (body) – eye contact,

gestures, emblems, illustrators,

adaptors, facial expression, posture, body movement, touch (haptics)

Chronemics (time)

Proxemics (space) – personal, territorial, acoustic

Physical appearance

Use of Voice

An effective delivery style can be achieved by varying the pitch, volume, and vocal quality

Intelligibility To be

understandable; affected by articulation,

pronunciation, and accent

Vocal expression

Contrasts in pitch, volume, rate, and

quality Avoid monotone

Pauses Moments of

silence strategically used

to enhance meaning and mark

important ideas

American University of the Middle East | COM114 | Chapter 15 Delivery 6

Use of Body

a) Appearance Consider audience and occasion

Consider topic and purpose Avoid extremes

b) Posture An upright stance and squared

shoulders communicate a sense of confidence

c) Poise Graceful and controlled use of

the body

d) Eye Contact Involves looking at people in all parts of an audience throughout

the speech

American University of the Middle East | COM114 | Chapter 15 Delivery 7

Use of Body

e) Facial expressions Facial expressions can convey

nonverbal immediacy by communicating the speaker is

personable and likeable

f) Gestures Describe or emphasize what one is

saying Refer to presentational aids

Clarify structure

g) Movement Movement with a specific purpose Unplanned movement distracts the

audience from the message

American University of the Middle East | COM114 | Chapter 15 Delivery 8

Guidelines for Improving NV Communication: Sending

Consciously monitor your NV messages

Intentionally align your NV messages with your purpose

Adapt your NV messages to the situation

Reduce or eliminate distracting NV messages

American University of the Middle East | COM114 | Chapter 12 Organizing Your Speech 9

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Guidelines for Improving NV Communication: Interpreting

NV messages may mean different things to different people

Consider each nonverbal message in context

Pay attention to the multiple NV messages being sent and their relationship to the verbal message

Use perception checking

American University of the Middle East | COM114 | Chapter 12 Organizing Your Speech 10

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