Nasw standards of practice

POLLY ANNEPosition:Administrative AssistantOrganisation:XXXInternationalE: XXXXXX@hotmail.comP: XXXXXXXSTATEMENT ADDRESSING KEY SELECTION CRITERIA1.Excellent administrative, organisational and research skillswith the ability tofollow through and exercise independent judgement.Ability to prioritiseto obtain satisfactory outcomes.Having workedin administrative assistance rolesfor 10+ years, I have superior capabilities in multi-taskingseveral valuable functions with ease, including conducting extensive research and remaining highly organised. I consistently exercise independent judgement andwork effectively autonomously, prioritising my work to remain in line with strict regulations, desired outcomes and organisational values.My vast expertise in performing multifaceted functions and completingcomplextasks goesbeyond the norm of usual administrative assistance. Having designed financial policies, created necessary new documents and templates and reportedessential data, I play an essentialrole in directing smooth operationsand service delivery. In my current role as Consular Officer, I was instrumental in the successful web page re-design following my discovery that over half of telephone enquiries were regarding passports and visas. As a direct result of the web page re-design, these enquires were reduced by 90% due to the more comprehensive information that provided greater clarity.My event management taskshaverequired me to demonstrate broadresearching expertiseand organisational skills, in order to source appropriate venues, catering and entertainmentwhilst seamlessly coordinating event operations. These strengths haveenabled me to deliver several successful events, including a networking cocktail evening for Health E Nationand a black tie dinner for Waitangi Daycelebrations.Furthermore, during my time at XXX AirlinesIimplementedmy superior organisational skills to design and executea strategic scheduling plan to manage a demanding period of excessive work-loads. By introducingthesenew scheduling procedures for the General Manager, I easedhis stresses and maximisedhis productivity.I briefed allinvolved departments, ensuring that the procedure was strictly followed to maximise valueand assist the General Manager to effectively get through this demanding time.Leveraging my skills in multi-tasking, prioritising, time management, researching and exercising independent judgement leads to great success in all of my work. Competent in achieving goals through difficult circumstances, I am in good stead to provide exceptional administrative assistance to XXXInternational.
POLLY ANNEPosition:Administrative AssistantOrganisation:XXXInternationalE: XXXXXX@hotmail.comP: XXXXXXX2.Demonstrated high levelcommunication skills bothwrittenand verbal. Ability to liaise with people at a number of levels and to foster internal and external client relationships.Adept at communicating to multi-tiered internal and external stakeholders via verbal and written approaches, I consistently build quality relationships to cultivatecollaborative work practices and meet organisational objectives.At both the New Zealand Consulate and Singapore AirlinesI have acted asthe first point of contact for clients, both viatelephone and face-to-face. In both roles, it has been imperative to correctly identify and therefore address customer queries, concerns and complaints, and I have often been required to go above and beyond the usual functions of my role to provide adequate assistance and resolve major issues.Whilst working for the XXX Consulate, I was presented with an issue regarding the son of the Panamanian President, occurring on a Sunday morning when I was not in the office. I was alerted to the situation by the XXX, who explained that the client had been denied travel to XXXvia Melbourne due to a problem with his visa. So that valuable time could be saved, I contacted the Head of Immigration in Auckland directly to achieve rapid action. My quick thinking and strong relationship with the Head of Immigration were instrumental in solving the problem and preventing a Diplomatic Incident.Possessing a vast network of contacts has proven invaluable, and I regularly collaborate withthe Departmentof Foreign Affairs to facilitate the XXXGeneral, Prime Minister, Cabinet Ministers and accompanying staff when travelling to Australia.Recently, Ihad the opportunity to escort the Ministerfor Internal Affairs,his Senior Private Secretary, the Senior Policy Advisor and the Acting CEO of XXXFire through a visit to Bright, Victoria after an immense bushfire emergency. This was to engage and thank the 44 XXXFire-fighters that assisted the Victorian Departmentof Sustainability and Environmentthrough this time.Managing a strict and eventful program,I was praised for my work and have formed long-term relationships with all involved, high-calibre parties.Dedicated to fostering a collaborative team environment and building strong relationships with all levels of internal and external stakeholders, I have developed paramount communications skills in both written and verbal contexts. Having the ability to communicate with customers, colleagues and highly regarded individuals ensures that I am well equipped to thrive in the role of Administration Assistant.