true or false. 1. _____ Implicit rules are set down in job descriptions, policy and procedure manual, and office memos. 2. _____Third-party conflict mediators usually come from inside the organization. 3. _____The leader-member exchange model(LMX) of leadership stresses the importance of the relationship between supervisors and subordinates. 4. _____Adjusting organizational design often reduces or eliminates structural conflict. 5. _____ Verification that the message has been understood correctly occurs during the feedback portion of communication. 6. _____The four areas in which the pressures for change are the most powerful involve people, technology, information processing and communication and competition. 7. _____Managers should take a holistic view of the organization and the change project in order to successfully manage change and development. 8. _____The results of arbitration are legally binding. 9. _____The median age in the United States has gradually increased over the last several decades. 10. _____High self-monitors tend to present consistent images of themselves regardless of the situation. 11. _____Jargon is a specialized or technical language of a trade profession, or social group. 12. _____Strategic leadership may be seen as an extension of the transactional leadership role. 13. _____It is important for a large firm to retain elements of an organic structure. 14. _____Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees. 15. _____Formalization tends to delineate rule and procedures for employee’ jobs. 16. _____Position power refers to the personal relationship that exits between subordinates and their leader. 17. _____The values that make up an organization’s culture are often taken for granted. 18. _____In Vroom’s decision tree approach, there are five basic decision styles that correspond to five levels of subordinate participation in decision making. 19. ____Male leaders are typically more harsh, controlling and task focused than female leaders. 20. ____According to research, employees are often more responsive to the social influence of their peers than to the control and incentives of management. 21. ______ Formal communications CANNOT be which one of the following? a. b. c. d. e. Upward Downward Horizontal Diagonal Any of these can be formal communications. 22. ______ Why might some leadership theories be less applicable in today's diverse workforce? a. b. c. d. e. Most past leadership research involved only white males. Past leadership theories have been shown to lead to discrimination. Leaders today work in a less educated workforce. Current civil rights laws require the development of modern theories and practices. Researchers have moved away from studying leaders and are now studying followers. 23. ______ A manager who cares neither about people nor about production would be a __________ manager on the Leadership Grid. a. b. c. d. e. 1,9 9,9 9,1 1,1 5,5 24. ______ Which of the following does NOT tend to be true of Millennials? a. b. c. d. e. They celebrate diversity. They are group oriented. They are optimistic. They want everyone to be treated the same. They understand technology quickly. 25. Southwest Airlines has a(n) __________ conflict culture.