Qnt 561 week 1 practice quiz

1. The task of an organization is reflected in its: (Points : 4)

        human resources

       mission or purpose

        input materials

        structure

2. The beliefs and assumptions about people, work, and the organization best reflects the: (Points : 4)

        formal organization

        overt part of an organization

       informal organization

        social surface

3. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)

        situation

        external environment

       organizational context

        group

4. In an open system the transformation or conversion of inputs to outputs is accomplished with: (Points : 4)

       technology

        task

        borrowed financial resources

        robots

5. If a pregnant woman claimed that a manager’s failed office romance caused him to focus more on her work, thus increasing her work demands, could result in a discrimination claim based on: (Points : 4)

        gender plus

        utilitarian romance

       hierarchical romance

        sexual harassment

6. Attention to diversity has particularly increased in recent years because of: (Points : 4)

        the use of telecommunications

        the opportunity for use of lower cost labor in other countries

       the changing demographics of the working population

        legislation

7. According to Hofstede's research, the country displaying cultural characteristics most similar to the U.S. is: (Points : 4)

        Japan

        Sweden

        Italy

        Canada

8. In an interview situation, the interviewer's first impression of the interviewee (or target) is likely to be based upon: (Points : 4)

        nonverbal cues of the target

        verbal communication by the target

        the intentions of the target

       the target's physical appearance

9. Which of the following organizations has perfected software that decodes a caller’s personality using voice recognition in order to match them with an agent with a similar personality? (Points : 4)

        EVR

       ELoyalty

       EPersonalityRecognition

       EPersonalityCallCenter (EPCC)

10. The perceiver's pattern of thinking or manner in which they assemble and interpret information about another person is: (Points : 4)

        the strength of situational cues

       cognitive structure

        self-concept

        attitude structuring

11. Counterproductive behavior that violates organizational norms and causes harms to others of the organization is known as: (Points : 4)

        OCB

       WDB

        JDI

        MSQ

12. The three major aspects of the source characteristic affecting persuasion include: (Points : 4)

        expertise, credibility, charisma

        credibility, charisma, attractiveness

        expertise, charisma, attractiveness

       expertise, trustworthiness, attractiveness

13. Low-Mach persons value: (Points : 4)

       loyal and personal friendships

        the “get it done anyway” mentality

        manipulation of others

        emotional detachment

14. According to Herzberg, which factors are related to job dissatisfaction? (Points : 4)

        motivation factors

       hygiene factors

        lower level needs

        the absence of motivation factors

15. Adam Smith formulated the "invisible hand" and the free market to explain the motivation for individual behavior. The "invisible hand" refers to: (Points : 4)

        psychological determinants of behavior

        unconscious motives

        internal needs

       unseen forces of a free market system

16. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4)

        knowledge and skill

       rewards

        equity

        satisfaction

17. Maslow's hierarchy of needs model begins with _____ needs and ends with _____ needs. (Points : 4)

        security, social

        achievement, power

       power, affiliation

       physiological, self-actualization

18. As a supervisor, you can enhance the performance of your employees by: (Points : 4)

        setting their goals

        closely controlling their behavior

       allowing employees to participate in goal setting

        giving workers easy goals

19. The approach to stress that is based on the concept of homeostasis is known as: (Points : 4)

       physiological

        psychoanalytical

        social psychological

        psychological-cognitive

20. Which of the following persons is most closely associated with the homeostatic and medical approach to stress? (Points : 4)

        Richard Lazarus

        Harry Levinson

       Walter B. Cannon

        Robert Kahn

21. An informational cue indicating the degree to which a person behaves the same way in other situations is known as: (Points : 4)

        consistency

        consensus

       distinctiveness

        inconsistency

22. Americans generally do not like to communicate with one another within their: (Points : 4)

        social distance

        personal distance

       intimate distance

        public distance

23. Richness in a communication message refers to: (Points : 4)

        the amount of data that can be sent via the type of communication medium

        the amount of feeling that is communicated with the message

        the amount of analyzable elements of a message

       the ability of the medium to convey the meaning

24. A communication medium that is moderate in both information richness and data capacity is: (Points : 4)

        the telephone

       electronic mail

        face-to-face discussion

        formal numeric report

25. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4)

        data

        feedback

       message

        information