Reasons to study operations management include

1. Reasons to study Operations Management include learning about _______________.

a. a costly part of the enterprise
b. what operations managers do
c. how goods and services are produced
d. how people organize themselves for productive enterprise e. All of the above.

2. An operations manager is not likely to be involved in ______________.

a. the quality of goods and services to satisfy customers’ wants and needs b. the design of goods and services to satisfy customers’ wants and needs c. the identification of customers’ wants and needs
d. maintenance schedules

e. work scheduling to meet the due dates promised to customers

3. Which of the following are part of the Ten Critical Decisions of Operations Management?

I. design of goods and services II. managing qualityThe ability of an organization to produce goods or services that have some uniqueness in their characteristics is _______________.

a. time-based competition
b. mass production
c. competing on productivity d. competing on differentiation e. competing on flexibility

Franz Colruyt has achieved low-cost leadership through ________________.

a. effective use of voice mail
b. exclusive use of the Euro
c. plastic, not paper, shopping bags
d. background music that subtly encourages shoppers to buy more e. converting factories, garages and theaters into retail outlets

A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

a. many objective quality standards, tangible products and locate near customers
b. many subjective quality standards, tangible products and locate away from customers c. many objective quality standards, intangible products and locate away from customers d. many subjective quality standards, intangible products and locate away from customers e. many objective quality standards, tangible products and locate away from customers