Please following instruction and answer it. Writing 2 part into 2 pages. This is social media complaint letter. You have to use 2 task and writing 2 part:
Tasks-
Draft a response to the customer complaint and decide if you or the local manager will reply to the member.
Write a memo to your local managers detailing your policy on how to address customer complaints in the future. You want to minimize the impact SBC may have with future complaints, so this letter needs to establish your policy.
Final Exam Writing Assignment
Instructions: Your exam has two parts and should be 1-2 pages maximum. Address each of the following tasks.
1) address the member complaint immediately.
2) draft a memo to all your managers detailing a policy on how SBC will address customer complaints in the future.