Transaction data for a crm system might be gathered using ____.

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Question 1

During the ____ phase of the SDLC, a preliminary analysis of requirements is conducted.

Answer

a.implementation

b.planning

c.design

d.requirements gathering and analysis

2 points

Question 2

The ____ approach incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for the application aren’t too narrow and one-dimensional in focus

Answer

a.JAD

b.External

c.XP

d.Four Ws

2 points

Question 3

Integrating ____ into the SDLC process is a good idea to ensure the system’s success.

Answer

a.intangible benefits

b.feasibility checkpoints

c.operating costs

d.RAD

2 points

Question 4

Are there any political repercussions of using the system? is a question that should be considered when assessing ____ feasibility.

Answer

a.technical

b.economic

c.operational

d.legal

2 points

Question 5

____ users include customers, contractors, suppliers, and other business partners.

Answer

a.Task force

b.External

c.Joint

d.Internal

2 points

Question 6

A ____ helps break down a complex process into simpler, more manageable, and more understandable subprocesses.

Answer

a.conceptual use model

b.flowchart

c.data flow diagram

d.context diagram

2 points

Question 7

During the design phase, the ____ design involves selecting a specific platform such as Dell servers running Ubuntu Linux.

Answer

a.CASE

b.logical

c.hardware

d.physical

2 points

Question 8

A ____ prototype is used to determine a system’s technical feasibility.

Answer

a.proof-of-concept

b.CASE

c.selling

d.requirements-based

2 points

Question 9

In ____ conversion, the old and new systems run simultaneously for a short time to ensure that the new system works correctly.

Answer

a.pilot

b.parallel

c.phased-in-phased-out

d.plunge

2 points

Question 10

____ divides a project into smaller functions, and developers can’t go on to the next phase until the current phase is finished.

Answer

a.XP

b.RAD

c.Agile

d.JAD

2 points

Question 11

The ____ approach to implementation can save the cost of hiring additional staff and meet the demands for more timely development of information systems projects.

Answer

a.insourcing

b.outsourcing

c.self-sourcing

d.tempsourcing

2 points

Question 12

A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resources.

Answer

a.SCM

b.CRM

c.Web portal

d.ERP

2 points

Question 13

In service organizations, the links in the supply chain include ____.

Answer

a.hardware

b.management

c.service providers

d.software

2 points

Question 14

Order transmissions are part of the ____ flow in the SCM.

Answer

a.information

b.product

c.finances

d.location

2 points

Question 15

____ enables business partners to send and receive information on business transactions.

Answer

a.EDI

b.ERP

c.Supply chain

d.SCM

2 points

Question 16

____ invite sellers to submit bids for products and services.

Answer

a.Maintenance, repair, and operations services

b.E-marketplaces

c.CPFR

d.Reverse auctions

2 points

Question 17

Transaction data for a CRM system might be gathered using ____.

Answer

a.a business plan

b.grocery store loyalty cards

c.a RFID chip

d.inventory numbers

2 points

Question 18

The main goal of a(n) ____ system is to improve services offered to customers and use customer contact information for targeted marketing.

Answer

a.SCM

b.CPFR

c.CRM

d.ERP

2 points

Question 19

Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of ____.

Answer

a.personalization

b.customization

c.customer relationship management

d.supply chain management

2 points

Question 20

____ searches for specific information or patterns, using input from multiple business partners and data sources.

Answer

a.Customization

b.Knowledge management

c.Personalization

d.Collaborative filtering

2 points

Question 21

____ is a technique used to improve CRM systems (and many other systems) by identifying, storing, and disseminating “know-how”—facts about how to perform tasks.

Answer

a.Personalization

b.Collaborative filtering

c.Knowledge management

d.E-marketing

2 points

Question 22

The ____ component of a ERP system collects and analyzes relevant internal and external data and information.

Answer

a.supply chain

b.e-commerce

c.unified database

d.CRM

2 points

Question 23

Research and development is an examples of a(n) ____ task.

Answer

a.structured

b.unstructured

c.semistructured

d.automated

2 points

Question 24

The decision maker defines associations between alternatives and criteria during the ____ phase of the decision-making process.

Answer

a.implementation

b.intelligence

c.design

d.choice

2 points

Question 25

Peter G. Keen, a former MIT professor, conducted an interesting study on how organizations use DSSs and concluded that the decision to build a DSS seems to be based on ____.

Answer

a.value

b.cost

c.executive buy-in

d.tangible benefits

2 points

Question 26

The ____ component of a DSS is what users make use of to access the DSS.

Answer

a.database

b.user interface

c.DSS engine

d.model base

2 points

Question 27

The ____ is responsible for specifying data requirements, what models are needed, and how these models might be used.

Answer

a.technical designer

b.model builder

c.end users

d.managerial designer

2 points

Question 28

A(n) ____ must provide access to both internal and external data.

Answer

a.EIS

b.MIS

c.DSS

d.GIS

2 points

Question 29

Microsoft SharePoint provides a ____.

Answer

a.GIS

b.digital dashboard

c.model base

d.waypoint system

2 points

Question 30

A GIS includes ____, which might show the location of an airport.

Answer

a.lines

b.areas

c.points

d.regions

2 points

Question 31

City and county administrators rely on ____ for dispatching personnel and equipment to crime and fire locations and for maintaining crime statistics.

Answer

a.DDSs

b.EISs

c.groupware

d.GISs

2 points

Question 32

When implementing a management support system, ____ to ensure that key decision makers are involved in designing the MSS.

Answer

a.keep the lines of communication open

b.hide complexity

c.keep the look and feel consistent

d.define objectives and benefits clearly

2 points

Question 33

Network administrators use ____ technology to have antivirus updates downloaded on employees’ workstations automatically.

Answer

a.ASP

b.pull

c.SaaS

d.push

2 points

Question 34

With the ____ model, users don’t need to be concerned with new software versions and compatibility problems because the ASP offers the most recent version of the software.

Answer

a.SaaS

b.CAVE

c.VR

d.RFID

2 points

Question 35

When using a(n) ____, IS personnel time is freed up to focus on applications, such as customer relationship management and financial information systems, that are more important strategically to the organization.

Answer

a.ASP

b.CAVE

c.VR

d.RFID

2 points

Question 36

____ uses computer-generated, three-dimensional images to create the illusion of interaction in a real-world environment.

Answer

a.Nanotechnology

b.WiMAX

c.VR technology

d.Wi-fi

2 points

Question 37

In grid computing, each participant in a grid is referred to as a “____.”

Answer

a.node

b.CAVE

c.cell

d.tag

2 points

Question 38

____ technology uses special hardware and software to give users the feeling of being part of an environment.

Answer

a.Simulation

b.Immersion

c.Telepresence

d.Interaction

2 points

Question 39

____ technology gives users the sense that they’re in another location, even one geographically far away, and can manipulate objects as though they’re actually in that location.

Answer

a.Telepresence

b.Immersion

c.Interaction

d.Simulation

2 points

Question 40

____ components of a VR system enable users to see and hear the virtual world.

Answer

a.Walker

b.Visual and aural

c.Manual navigation control

d.Central coordinating processor and software system

2 points

Question 41

Some engineering companies use _____ to improve product design and development.

Answer

a.CAVEs

b.nanotechnology

c.RFIDs

d.SaaS

2 points

Question 42

Users interact via avatars in a(n) ____.

Answer

a.telepresence system

b.cloud computing environment

c.virtual world

d.RFID system

2 points

Question 43

____ computing is a platform incorporating many recent technologies under one platform.

Answer

a.Grid

b.Cloud

c.On-demand

d.Utility

2 points

Question 44

____ have been added to sports gear, such as tennis and golf balls and tennis rackets, to make them more durable and improve their responsiveness.

Answer

a.Data gloves

b.Nanometers

c.Nanomaterials

d.RFID tags

2 points

Question 45

A primary key field is used to ensure that each record is

Answer

a.unique.

b.duplicated.

c.valid.

d.saved.

2 points

Question 46

________ is an expression that precisely defines the range of data that will be accepted in a field.

Answer

a.Validation rule

b.Validation text

c.Range expression

d.Required

2 points

Question 47

A(n) _________ is a field property that determines the data that can be entered, how

the data displays, and how the data is stored.

Answer

a.index

b.default value

c.field size

d.input mask

2 points

Question 48

A relational database avoids ______ data, helps to reduce errors, and saves space.

Answer

a.table

b.relational

c.redundant

d.common

2 points

Question 49

The default data type in Design View for any new field is ________.

Answer

a.lookup wizard

b.currency

c.text

d.number

2 points

Question 50

A(n) ________ is a special list created in Access to speed up searches and sorting.

Answer

a.index

b.catalog

c.guide

d.relationship