Tweetdeck comn

An easy way to help your students learn, collaborate,

and grow.

We are dedicated to supporting you from idea to outcome.

Personalized Experience

Students create their own study guide while they interact with

course content and work on learning activities.

Flexible Course Design

Educators can quickly organize learning activities, manage student collaboration, and customize their

course—giving them full control over content as well as the amount of

interactivity among students.

Clear Path to Action

With visual reports, it’s easy for both students and educators to gauge

problem areas and act on what’s most important.

Assign activities and add your own materials Guide students through what’s important in the

content Set up and monitor collaborative learning groups Assess learner engagement Gain immediate insights to help inform teaching

Instantly know what you need to work on Create a personal study plan Assess progress along the way Participate in class discussions Remember what you have learned because you have made deeper connections to the content

Case 1-1 Opening Case iii

Information Technology for Management Digital Strategies for Insight, Action, and Sustainable Performance

10th Edition

EFRAIM TURBAN

LINDA VOLONINO, Canisius College

GREGORY R. WOOD, Canisius College

Contributing authors: JANICE C. SIPIOR, Villanova University GUY H. GESSNER, Canisius College

FMTOC.indd Page iii 18/11/14 2:20 PM f-391 /208/WB01490/9781118897782/fmmatter/text_s

VP & EXECUTIVE PUBLISHER: Don Fowley EXECUTIVE EDITOR: Beth Lang Golub SPONSORING EDITOR: Mary O’Sullivan PROJECT EDITOR: Ellen Keohane ASSOCIATE EDITOR: Christina Volpe MARKETING MANAGER: Margaret Barrett MARKETING ASSISTANT: Elisa Wong SENIOR CONTENT MANAGER: Ellinor Wagner SENIOR PRODUCTION EDITOR: Ken Santor SENIOR PHOTO EDITOR: Lisa Gee DESIGNER: Kristine Carney COVER DESIGNER Wendy Lai COVER IMAGE © Ajgul/Shutterstock

This book was set by Aptara, Inc. Cover and text printed and bound by Courier Kendallville.

This book is printed on acid free paper.

Founded in 1807, John Wiley & Sons, Inc. has been a valued source of knowledge and understanding for more than 200 years, helping people around the world meet their needs and fulfill their aspirations. Our company is built on a foundation of principles that include responsibility to the communities we serve and where we live and work. In 2008, we launched a Corporate Citizenship Initiative, a global effort to address the environmental, social, economic, and ethical challenges we face in our business. Among the issues we are addressing are carbon impact, paper specifications and procurement, ethical conduct within our business and among our vendors, and community and charitable support. For more information, please visit our website: www.wiley.com/go/citizenship.

Copyright © 2015, 2013, 2011, 2010 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201)748-6011, fax (201)748-6008, website http://www.wiley.com/go/permissions.

Evaluation copies are provided to qualified academics and professionals for review purposes only, for use in their courses during the next academic year. These copies are licensed and may not be sold or transferred to a third party. Upon completion of the review period, please return the evaluation copy to Wiley. Return instructions and a free of charge return mailing label are available at www.wiley.com/go/returnlabel. If you have chosen to adopt this textbook for use in your course, please accept this book as your complimentary desk copy. Outside of the United States, please contact your local sales representative.

ISBN 978-1-118-89778-2

BRV ISBN 978-1-118-99429-0

Printed in the United States of America

10 9 8 7 6 5 4 3 2 1

FMTOC.indd Page iv 18/11/14 2:20 PM f-391 /208/WB01490/9781118897782/fmmatter/text_s

http://www.wiley.com/go/citizenship
http://www.wiley.com/go/permission
http://www.wiley.com/go/returnlabel
http://www.copyright.com
BRIEF CONTENTS