Walt disney world human resources address

THE HUMAN RESOURCES FRAME

Modular Learning Outcomes

Upon successful completion of this module, the student will be able to satisfy the following outcomes:

Case

Apply Bolman and Deal’s Human Resources Frame to the human resources/ relations tasks (e.g., training and development, performance evaluation, and reward systems) of a focus organization, evaluating their relative effectiveness in the empowerment of the organization’s people resources, and their apparent contributions to the organization’s success.

SLP

Using the Human Resources frame, assess two or three human resources/ relations activities in your organization, and provide recommendations for change as needed.

Discussion

Discuss the ways in which the Human Resources Frame applies to the session-long Discussion case study.

Module Overview

In Module 2, we begin an in-depth review of the Human Resources Frame. Bolman and Deal liken the Human Resources Frame (also referred to as the “Human Relations”) to the metaphor of a “family.” In their view, organizations are similar to extended families in which individual members have needs and feelings, and work is a key pathway by which people find meaning in their lives. In this context, organizations exist to serve the needs of people. The expected outcome? When the organization serves the needs of employees most effectively – and employees are satisfied – the organization thrives.

Module 2 - Background

THE HUMAN RESOURCES FRAME

Read the following excerpt from Bolman, L.G. & Deal, T.E. (2003). Reframing organizations: artistry, choice, and leadership (3rd ed). San Francisco: John Wiley. Note the assumptions of the Human Resources Frame, as you will use these to guide the writing of your Case:

Assumptions of the Human Resources Frame

Is the workplace really this bleak across the board? Are individuals simply pawns, sacrificed to collective purposes and casually cast aside when no longer needed? Is there hope that work can ever fully engage people's talent and energy? Such questions have intensified with globalization and the growth in size and power of modern institutions. How can people find freedom and dignity in a world dominated by economic fluctuations and an emphasis on short-term results? Answers are not easy. They require a sensitive understanding of people and their symbiotic relationship with organizations. The human resource frame is built on core assumptions that highlight this linkage:

Organizations exist to serve human needs rather than the reverse.

People and organizations need each other. Organizations need ideas, energy, and talent; people need careers, salaries, and opportunities.

When the fit between individual and system is poor, one or both suffer. Individuals are exploited or exploit the organization—or both become victims.

A good fit benefits both. Individuals find meaningful and satisfying work, and organizations get the talent and energy they need to succeed.

People want to know, ‘How well will this place fulfill my needs?’ Organizations universally ask, ‘How do we find and retain people with the skills and attitudes needed to do the work?’” (Bolman & Deal, 2003, pp. 108).

Required Sources

Elaine Westbrooks’ presentation is a very good starting point from which we will begin our exploration of Bolman and Deal’s Human Resources Frame (sometimes referred to as the “Human Relations” Frame):

Westbrooks, E. (2012). Reframing organizations: The human resources frame. Prezi. Retrieved on May 4, 2014 from http://prezi.com/8n7gntvkuzw8/reframing-organizations-the-human-resources-frame/

**Read this article by Chris Mabey, in which the merits of using the Human Resources Frame are highlighted:

= Development Review, 2(4), 430-452, Retrieved from ProQuest.

Optional – yet highly recommended – resources:

The following optional readings should be useful in your analysis of the Case:

Trahan, K. (2009). Make your company a magic kingdom. Sales & Service Excellence, 9(2), 15. Retrieved from EBSCO – Business Source Complete.

Shuit, D. P. (2004). Magic for sale. Workforce Management, 83(9), 35-40. Retrieved from EBSCO – Business Source Complete.

Human Resources (2014). The Walt Disney Company. Retrieved on May 7, 2014 from http://thewaltdisneycompany.com/about-disney/human-resources

Working Here Overview (2014). Disney Careers. Retrieved on May 7, 2014 from http://disneycareers.com/en/working-here/overview/

CASE ASSIGNMENT

Module 2 - Case

THE HUMAN RESOURCES FRAME

Assignment Overview

In the Module 2 Case, you will write Chapter 2 of your thesis-style paper – relating to the Human Resources Frame. Using specific examples of “human resources” or “human relations” as they are defined by Bolman and Deal, you will use the Human Resources Frame as a lens through which you will analyze the effectiveness of the Walt Disney Company.

Begin the Module 2 Case by visiting the Walt Disney Company website:

The Walt Disney Company. (2014). Retrieved on May 8, 2014 from http://thewaltdisneycompany.com/

Then, read the following:

So just how does Mickey make magic? The following article discusses how Disney’s excellent employee performance is recognized. Note the section entitled “Disney Recognition 101”:

Ligos, M. (2009). How Mickey makes magic. Successful Promotions, 42(5), 44-47. Retrieved from EBSCO – Business Source Complete.

Case Assignment

After you have reviewed the contents of the Walt Disney Company website, completed the readings provided at the Background page of Module 1, and performed additional research from the library and on the internet, write a 6- to 7-page paper in which you do the following:

Using the following assumptions of the Human Resources Frame, complete an in-depth assessment of the Walt Disney Company:

Organizations exist to serve human needs rather than the reverse.

People and organizations need each other. Organizations need ideas, energy, and talent; people need careers, salaries, and opportunities.

When the fit between individual and system is poor, one or both suffer. Individuals are exploited or exploit the organization—or both become victims.

A good fit benefits both. Individuals find meaningful and satisfying work, and organizations get the talent and energy they need to succeed.

Keys to the Assignment

The key aspects of this assignment that are to be covered in your 6- to 7-page paper include the following:

· Describe Walt Disney’s approach to human resources. Is Disney’s overall approach to human resources more or less effective relative to its ability to help the organization accomplish its stated purpose (vision, mission)? Explain.

· Using Bolman and Deal’s Human Resources Frame, analyze two or three human resources/ human relations characteristics of the Walt Disney Company. Because you cannot cover all characteristics that are related to human resources/ relations in a short paper, you will need to be selective; therefore, choose two or three characteristics that are of particular interest to you. These might include, for example the Walt Disney Company’s benefits design, its employee orientation/training programs, or its employee evaluation systems.

· For each of the human resources characteristics that you have included in your Case, discuss the extent to which that characteristic has been effective or ineffective relative to helping Disney to attain its stated purpose. Defend your answer in the context of the four (4) assumptions given above (how well do the two or three human resources/ relations characteristics you’ve identified ascribe to these assumptions – if at all)?

· Having had applied the Human Resources Frame to the Walt Disney Company, is there anything that you would you do differently? Conclude Chapter 3 of your paper by giving recommendations as to what you believe Disney should do, and explain why.

· The background readings will not give you all the answers to the Case. Therefore, you are expected to perform some research in the library, using a minimum of 3-4 scholarly sources from the library to support and justify your understanding of the case.

Your paper must demonstrate evidence of critical thinking (if you need tips on critical thinking, http://www.criticalthinking.org/pages/college-and-university-students/799 is an excellent resource)

· Please do not restate facts – instead, be sure to interpret the facts you have accumulated from your research.

Remember that the Module 3 Case will serve as Chapter 3 of your session-long thesis-style paper.

Assignment Expectations

Your paper will be evaluated using the following five (5) criteria:

1. Assignment-Driven Criteria: Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?

2. Critical thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?

3. Business Writing: Is the paper well-written (clear, developed logically, and well-organized)? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations?

4. Effective Use of Information (Information Literacy): Does the paper demonstrate effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used in paper provide strong support for conclusions drawn, and do they help in shaping the overall paper?

5. Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in-text citations?

SLP ASSIGNMENT

Module 2 - SLP

THE HUMAN RESOURCES FRAME

SLP Overview

In the Module 2 SLP, you will write a 3- to 4-page paper in which you will apply the Human Resources Frame to the organization in which you are currently employed (or in which you have worked previously).

Assignment

The Module 2 SLP requires that you write a 3- to 4-page paper, in which you address the following:

After giving a brief description of the organization in which you presently work – or in which you have previously worked – apply the Human Resources Frame to the organization, analyzing the effectiveness of two or three human resources/ human relations characteristics you have identified.

Keys to the Assignment

The key aspects of this assignment that should be covered in your paper include the following:

Briefly describe your organization – name, what it does, size (number of employees, annual revenue, relative market share, etc.);

Choose 2 or 3 human resources activities within your organization (e.g., recruitment, evaluation, development, training, etc.); and

Using Bolman and Deal’s Human Resources Frame as a lens, discuss the relative effectiveness of the human resources characteristics you have selected. If you were CEO of your company, what (if anything) might you do differently? Why would you make the changes you suggest?

SLP Assignment Expectations

Your paper will be evaluated using the following five (5) criteria:

Assignment-Driven Criteria: Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?

Critical thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?

Business Writing: Is the paper well-written (clear, developed logically, and well-organized)? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations?

Effective Use of Information (Information Literacy): Does the paper demonstrate effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used in paper provide strong support for conclusions drawn, and do they help in shaping the overall paper?

Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in-text citations?

Module 2 - Outcomes

THE HUMAN RESOURCES FRAME

Module

Apply Bolman and Deal’s Human Resources Frame to the human resources tasks (e.g., training and development, performance evaluation, and reward systems) of a focus organization, evaluating their relative effectiveness in the empowerment of the organization’s people resources, and their apparent contributions to the organization’s success.

Using the Human Resources frame, assess two or three human resources/relations activities in your organization, and provide recommendations for change as needed.

Case

Apply Bolman and Deal’s Human Resources Frame to the human resources/ relations tasks (e.g., training and development, performance evaluation, and reward systems) of a focus organization, evaluating their relative effectiveness in the empowerment of the organization’s people resources, and their apparent contributions to the organization’s success.

SLP

Using the Human Resources frame, assess two or three human resources/ relations activities in your organization, and provide recommendations for change as needed.

Discussion

Discuss the ways in which the Human Resources Frame applies to the session-long Discussion case study.

Discussion: University of Missouri (A) – Human Resources Frame

Discussion Topic

Task: Reply to this topic

Using the Human Resources Frame, choose a specific human relations characteristic of the case – and explain in-depth how the Human Resources Frame informs the circumstances of the University of Missouri case.

From a human resources perspective, is there anything you would do differently? Explain, incorporating at least 1 or 2 assumptions of the Human Resources/ Relations Frame in your response)?

Remember to perform some outside research, to properly cite your sources, and to demonstrate evidence of critical thinking in your response.

Before the end of Module 2, be sure that you have responded to a minimum of two of your classmates’ postings. Remember that the Discussions are an assignment – they equate to a full 20% of your final grade; consequently, they require a minimum of 20% of the total effort you put forth into the overall course. In this context, the Discussions require additional research on your part, critical thinking, and graduate-level presentation (grammar, spelling, proper citation, etc.).