Which of the statements below best describes office layout

1. The service industry makes up approximately what percentage of all jobs in the United States-

2. Which is not true regarding differences between goods and services?

3. Which is not true regarding differences between goods and services?

4. Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

5. Which of the following is not a typical service attribute?

6. Which of the following attributes is most typical of a service

7. Experience Differentiation
8.32. Franz Colruyt has achieved low-cost leadership through

9. A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

10. Which of the following influences layout design?
11. The largest contributor to productivity increases is ________, estimated to be responsible for _____ of the annual increase.

12. Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

13. Three commonly used productivity variables are

14. Firm A operates 10 hours each day, producing 100 parts/hour. If productivity were increased 30%, how many hours would the plant have to work to produce 1000 parts?

15. A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?

16. Cost minimization is an appropriate strategy in which stage of the product life cycle?

17. Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be least concerned with at the present time?

18. Which of the following is least likely to result in a strategy change?

19. Which of the following is not an operations strategy decision?

20. Which of the following statements regarding PERT times is true?

21. Which of the following statements regarding PERT times is true?

22. In a PERT network, non-critical activities that have little slack need to be monitored closely

23. Given an actual demand of 61, a previous forecast of 58, and an alpha of .3, what would the forecast for the next period be, using simple exponential smoothing?

24. Which of the following values of alpha would cause exponential smoothing to respond the most slowly to forecast errors?

25. A forecasting method has produced the following over the past five months. What is the mean absolute deviation?
Actual Forecast Error |Error|
10 11 -1 1
8 10 -2 2
10 8 2 2
6 6 0 0
9 8 1 1

26. Given forecast errors of -1, 4, 8, and -3, what is the mean absolute deviation?

27. The last four months of sales were 8, 10, 15, and 9 units. The last four forecasts were 5, 6, 11, and 12 units. The Mean Absolute Deviation (MAD) is____________

28. Value analysis takes place

29. Which of the following makes products that are friendlier to the environment?

30. One method used to determine a product's total environmental impact from conversion of inputs through production and to disposal is ______

31. Products are more "environmentally friendly" when they are made

32. An operations manager's ethical responsibilities

33. Total Quality Management emphasizes

34. "Kaizen" is a Japanese term meaning

35. Which of the following statements regarding "Six Sigma" is true?

36. Product Focused processes

37. Value Stream Mapping

38. One fundamental difference between a process chart and a process map is that

39. Service blueprinting

40. A drawing of the movement of material, product, or people is a

41. Which of the following statements regarding "proximity" in the location decision is false?

42. Which of the following is the best example of the proximity rule that, for service firms, proximity to market is the most important location factor?