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INTRODUCTION Toll IPEC has a long and proud history stretching back over 50 years. Having started as the idea of an innovative transport operator in Adelaide, the Interstate Parcel Express Company has survived a variety of owners and has continued to evolve as a key player in the Australian express freight market. IPEC - the Interstate Parcel Express Company started from a simple idea that changed the face of the Australian and overseas express transport. On 5th October 1998 IPEC was acquired by the Toll Group and became Toll IPEC. This brand combined two of the best-known transport names in Australia and marked the beginning of a new era of success for IPEC. The Toll business was founded by Albert Toll in Newcastle in 1888 hauling coal with horse and cart, but this history is about IPEC and focuses on the evolution of a business that has lead the way in modernising Australia’s express freight transport. Today, getting your goods to a small town across the continent is as easy as getting them across the street. Chances are that a car spare part in Cairns, a pair of jeans in a Melbourne department store, a microwave oven in Condobolin, an automatic teller in Darwin, the hat on the head of a Longreach drover or, even your favourite teddy bear was at some stage carried by Toll IPEC. Toll IPEC is a service organisation that relies on people. While technology plays an important part in our modern operation, people remain the key to successful service. This history is dedicated to Toll IPEC's people, past and present, who have contributed so much to the company’s development and continued success. Not just the early visionaries like Greg Farrell and Gordon Barton, who were for many years the joint owners of the company. But all sorts of people - drivers, loaders, customer service, administration, sales, supervisors, security, IT staff, fork-lift drivers, and radio operators. In 50 years a lot of things change. People come and go. There are good times and bad. There are innovations that work and some that don't. There are purchases and sales and there is always competition. But Toll IPEC has always come through, fortified and held together by the common drive, inspiration, dedication and know how of its people. This is a history of the spirit and major achievements of Toll IPEC. It is largely taken from a publication produced in August 1989 and distributed to all IPEC’s staff at that time. It contains recollections and anecdotes from a variety of managers and employees from earlier days. Points of view contained in this history do not necessarily reflect the current views of Toll or Toll IPEC’s current management. Such views have been recorded in line with opinions as they were expressed in the 1989 publication.
AN IDEA TOO SOON 1951 TO 1961 Door-to-door parcel express! The exciting idea, a revolutionary innovation for the road freight industry at the time, was conceived four years before it becamea reality. Australia - or, at least South Australia - simply wasn't ready for it and there were hard times and set-backs tobe overcome by the men who fought for and founded IPEC. That was back in I951 when a couple of real Aussie battlers, brothers in-law Charlie Nesbitt and Alf Charleson, were running a successful Adelaide-based business known as Nesbitt Road Freighters, operating mainly between Adelaide and Melbourne. Like other in transport in those days, they ran a conventional road freight operation with goods being transported between central depots where clients delivered and collected their own consignments. Charles Nesbitt left and Alf Charleson right in the early 1950’sRoad freight at that time was hamstrung by government rules and regulations. Freight couldbe carried only when the carrier was in possession of permits between two customers. And,for interstate deliveries, a new permit was required for each load! The only way a roadtransport company could operate interstate without permits was by carrying freight betweentwo railheads not connected by rail. Hay to Adelaide, for example. Business was not exactly booming in the road freight industry. Nesbitt and Charleson, with six vehicles, were South Australia's biggest and most successful interstate operators. In June 1951, an economic recession slashed railway revenues, and the South AustralianGovernment, in a forlorn attempt to boost its rail business, imposed even more crippling taxes and restrictions on road transport. As a result, a number of smaller operators were forced out of business, but Nesbitt RoadFreighters survived by turning to any work it could find. There was some seasonal hauling for