Question 4. Change management to the ERP implementation process 5. List the metrics used to evaluate the success of ERP implementation and how they are affected by change management strategy. 6. what are the best strategies for inspiring and motivating employees to accept the change. Answers 4. Change management to the ERP implementation process. Effective management of organizational change during the implementation of the ERP system is the outcome of many techniques, including planning, communication, training, and support. Planning The internal project team and ERP vendor should complete a written plan to detail each phase of the implementation process, including timelines, responsibilities and duties, communication plans, training schedules and support strategies. Maximizing best practices and highlighting processes in place to cope with unforeseen problems would ensure that, amid any challenges that can arise along the way, the process goes forward. Communication Throughout the implementation process, clear, regular, and progressive contact is required to occur with organizational stakeholders. Employees should be told of the reasons for the implementation of the ERP software system by the organization, how it will affect their job duties directly, and what advantages the new system will bring. Throughout the implementation, constantly updating information, enabling employees to ask questions and seek help before, during and after the process ensures active participation. These communication techniques all lead to the buy-in of workers, which is vital to the project's success. Training and support For all users to obtain a technical understanding of the new program, ongoing training and support is important and requires an expenditure of time and effort. Supporting different training methods would ensure that all end-users are able to learn by using strategies that better suit their types of learning effectively. For each phase, customizing training can help users understand how it is important to their specific job. It is crucial to stress that during implementation and beyond, training and support is an ongoing process and should not be viewed as a one and done" scenario but as a continuous learning experience. 5. List the metrics used to evaluate the success of ERP implementation and how they are affected by change management strategy. It is possible to regard the ERP project as the fundamental backbone for business transformation. Therefore, assessing the progress of ERP projects should not concentrate on the only dimension of the ROI, as ROI is simply just a noticeable consequence. There are other aspects that need to be measured, such as business models, consumer and supplier relationships and processes. We need to define performance measures from which you can measure the success of an ERP project to sustainably have significant business value. In addition, you can easily track the system's performance in relation to divisions by looking at ERP implementation according to the various functions of organizations. The following five metrics should be established by the KPIs. - - Cycle time: Cycle time is one of the most significant indicators for suppliers, as it determines how quickly the organization responds to customer requests. From the moment the invoice is sent, cycle time calculates the amount of time it takes to manufacture a good and deliver it to the consumer. More reliable procedures and a higher customer satisfaction rate are illustrated by faster cycle time. Demand Forecast Accuracy: Another important metric for assessing market performance after an ERP system has been adopted is demand forecast accuracy. Based on historical numbers, successful ERP solutions should be able to reliably estimate future demand. The more detailed the ERP system can track the prediction and then keep track of the progress of hitting the numbers expected, the more effective it is. - Schedule adherence: Schedule adherence, which tests how efficiently the ERP helps the organization to sustain its production schedule, is another important KPI. The scheduled number and the actual number should be brought closer together by an efficient ERP scheme.