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Case study 8 1 klm airlines

30/12/2020 Client: saad24vbs Deadline: 3 days

IT 550 Case Study Two Rubric The KLM Airlines case study (in Chapter 8 of Managing and Using Information Systems) provides an overview of the business of information technology, organizational maturity, and IT funding models. Read Case Study 8-1, “KLM Airlines,” in Chapter 8 of the textbook, and answer all four questions regarding the decision by KLM’s leadership to move to a governance structure. Answer the following questions, which represent the specific critical elements that must be addressed for this assignment:


 Structure: What is likely to have led to increased trust for the IT organization?


 Expenses: What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?


 Maturity: What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?


 Standards: Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?


 Research: Incorporate external research to support your position. Guidelines for Submission: The case study must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA citations. Page length requirements: two to three pages, not including cover page and references.


Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value


Structure Meets “Proficient” criteria and extends explanation to include additional reasons


Explains why the new KLM structure increased trust within the company for the IT organization


Minimally explains why the new KLM structure increased trust within the company for the IT organization


Does not explain why the new KLM structure increased trust within the company for the IT organization


20


Expenses Meets “Proficient” criteria and extends explanation to include compelling research


Describes why a seemingly unrelated IT cost, costs per kilometer flown, decreased as a result to the new structure


Minimally describes why a seemingly unrelated IT cost, costs per kilometer flown, decreased as a result to the new structure


Does not describe why a seemingly unrelated IT cost, costs per kilometer flown, decreased as a result to the new structure


20


Maturity Meets “Proficient” criteria and extends explanation to include compelling research


Explains why the KLM maturity level changed from 2000 to 2011


Minimally explains why the KLM maturity level changed from 2000 to 2011


Does not explain why the KLM maturity level changed from 2000 to 2011


20


Standards Meets “Proficient” criteria and exemplifies the position taken


Describes why KLM moved to a standard business case template when making an investment


Minimally describes why KLM moved to a standard business case template when making an investment


Does not describe why KLM moved to a standard business case template when making an investment


20


Research Meets “Proficient” criteria and exemplifies the position taken


Incorporates external research that supports and is directly relevant to selected position


Incorporates external research that indirectly supports the selected position


Does not incorporate external research


10


Articulation of Response


Submission is free of errors related to grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format


Submission has no major errors related to grammar, spelling, syntax, or organization


Submission has major errors related to grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas


Submission has critical errors related to grammar, spelling, syntax, or organization that prevent understanding of ideas


10


Total 100%

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