Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Chapter 2 the marketing plan answer key

18/10/2021 Client: muhammad11 Deadline: 2 Day

Chapter 2 & 3 MCQ's : Marketing Management 13th Edition By "Kotler"

Chapter 2 & 3 MCQ's : Marketing Management 13th edition by "Kotler"
Chapter 2 : Developing Marketing Strategies & Plans

1. A key ingredient of the marketing management process is insightful, ________ marketing strategies and plans that can guide marketing activities.
a. creative
b. measurable
c. macro
d. micro
e. niche

2. According to a chapter story about H&M clothing stores, H&M is able to put products out quickly and inexpensively by all of the following EXCEPT ________.
a. having few middlemen and owning no factories
b. buying large volumes
c. having extensive experience in the clothing industry
d. having a great knowledge of which goods should be bought from which markets
e. having total control of its distribution channel from the time the goods are produced until the time they are sold

3. The task of any business is to deliver ________ at a profit.
a. customer needs
b. products
c. customer value
d. products and services
e. improved quality

4. In a hyper competitive economy such as ours, a company can win only by fine-tuning the value delivery process and choosing, providing, and ________ superior value.
a. communicating
b. selecting target markets with
c. composing
d. developing
e. researching

5. The traditional view of marketing is that the firm makes something and then ________ it.
a. markets
b. sells
c. distributes
d. prices
e. services

6. Today, the “mass-market” is actually splintering into numerous ________, each with its own wants, perceptions, preferences, and buying criteria.
a. micro markets
b. market targets
c. macro markets
d. customer cliques
e. demographic units

7. The first phase of the value creation and delivery sequence is ________ that represents the “homework” marketing must do before any product exists.
a. choosing the value
b. market research
c. target marketing
d. service consideration
e. projective thinking

8. The last step in the value creation and delivery sequence is ________ the value where the sales force, sales promotion, advertising, and other communication tools announce and promote the product.
a. developing
b. distributing
c. communicating
d. reversing
e. researching

9. The Japanese have refined the value delivery process to include a component that emphasizes ________.
a. zero servicing
b. zero customer feedback time
c. zero promotion
d. zero dependency on intermediaries
e. zero marketing costs

10. The ________ is a tool for identifying ways to create more customer value.
a. value chain
b. customer survey
c. brand loyalty index
d. promotion channel
e. supplier database

11. The ________ identifies nine strategically relevant activities that create value and cost in a specific business.
a. value proposition
b. value chain
c. mission statement
d. annual report
e. manager’s log

12. The ________ in the value chain cover the sequence of bringing materials into the business (inbound logistics), converting them into final products (operations), shipping out final products (outbound logistics), marketing them (marketing and sales), and servicing them (service).
a. operations process
b. manufacturing process
c. primary activities
d. secondary activities
e. tertiary activities

13. Procurement, technology development, human resource management, and firm infrastructure are handled in certain specialized departments and are called ________.
a. materials handling
b. support activities
c. inventory activities
d. primary activities
e. benchmark activities

14. The firm should estimate its competitors’ costs and performances as ________ against which to compare its own costs and performance.
a. competition
b. standards
c. challenges
d. benchmarks
e. moveable standards

15. The firm’s success depends not only on how well each department performs its work, but also on how well the various departmental activities are coordinated to conduct ________.
a. core strategies
b. satellite businesses
c. core values
d. core business processes
e. core technologies

16. With respect to core business processes, all the activities involved in gathering market intelligence, disseminating it within the organization, and acting on the information is referred to as the ________.
a. market sensing process
b. market research process
c. target marketing process
d. market pulse process
e. deployment process

17. With respect to the core business processes, all the activities involved in researching, developing, and launching new high-quality offerings quickly and within budget are referred to as the ________.
a. new product process
b. new offering realization process
c. product development process
d. product launch process
e. return on investment process

18. With respect to the core business processes, the ________ is considered to be all the activities involved in defining target markets and prospecting for new customers.
a. customer acquisition process
b. customer relationship management process
c. fulfillment management process
d. customer prospecting process
e. customer equity process

19. A good way to describe the ________ would be discuss all the activities involved in building deeper understanding, relationships, and offerings to individual customers.
a. customer acquisition process
b. customer relationship management process
c. customer prospecting process
d. customer fulfillment management process
e. customer equity process

20. Another way to describe a value delivery network (partnering with specific suppliers and distributors) is to call it a ________.
a. teamwork group
b. cabal
c. domestic power center
d. link to relationships
e. supply chain

21. The key to utilizing organizational core competencies is to ________ that make up the essence of the business.
a. make the competencies pay for themselves
b. own all intermediaries who come in contact with your goods and services
c. own and nurture the resources and competencies
d. emphasize global promotions
e. segment workforces

22. We can say that a ________ has three characteristics: (1) It is a source of competitive advantage in that it makes a significant contribution to perceived customer benefits, (2) it has applications in a wide variety of markets, and (3) it is difficult for competitors to imitate.
a. core competency
b. business strategy
c. core technology
d. strategic business unit
e. winning strategy

23. Core competencies tend to refer to areas of special technical and production expertise, where ________ tend to describe excellence in broader business processes.
a. process benchmarks
b. distinctive capabilities
c. core business values
d. value statements
e. mission statements

24. George Day sees market-driven organizations as excelling in three distinctive capabilities: ________, customer linking, and channel bonding.
a. target marketing
b. market research
c. fulfilling customer needs
d. market sensing
e. customer service relationships

25. Competitors find it hard to imitate companies such as Southwest Airlines, Dell, or IKEA because they are unable to copy their ________.
a. product innovations
b. distribution strategy
c. pricing policies
d. activity systems
e. logistics system

26. One conception of holistic marketing views it as “integrating the value exploration, ________, and value delivery activities with the purpose of building long-term, mutually satisfying relationship and co-prosperity among key stakeholders.”
a. value creation
b. value proposition
c. value management
d. value research
e. value chain

27. Holistic marketers achieve profitable growth by expanding customer share, ________, and capturing customer lifetime value.
a. undermining competitive competencies
b. building customer loyalty
c. milking the market for product desires
d. renewing a customer base
e. inspecting all market share data

28. The holistic marketing framework is designed to address three key management questions. Which of the following is one of those questions?
a. Value claims—how does the company deal with value erosion?
b. Value proposition—how can value propositions be made profitable?
c. Value chain—are there weak links in the company’s value chain
d. Value network—how can a company effectively network?
e. Value exploration—how can a company identify new value opportunities?

29. The customer’s ________ reflects existing and latent needs and includes dimensions such as the need for participation, stability, freedom, and change.
a. competence space
b. resource space
c. emotional space
d. relationship space
e. cognitive space

30. The companies ________ can be described in terms of breadth—broad versus focused scope of business; and depth—physical versus knowledge-based capabilities.
a. business mission
b. core strategy
c. cognitive space
d. competency space
e. resource space

31. The collaborator’s ________ involves horizontal partnerships, where companies choose partners based on their ability to exploit related market opportunities, and vertical partnership, where companies choose partners based on their ability to serve their value creation.
a. resource space
b. competency space
c. cognitive space
d. rational space
e. service space

32. Business realignment may be necessary to maximize core competencies. Which of the following would be one of the steps in this realignment process?
a. Reviewing all macro relationships.
b. Reviewing global outreach projections.
c. Redefining the business concept (the “big idea”).
d. Reviewing successes from e-commerce (if any).
e. Revamping the ethics statement.

33. ________ allows the company to discover who its customers are, how they behave, and what they need or want. It also enables the company to respond appropriately, coherently, and quickly to different customer opportunities.
a. Network management
b. Strategic management
c. Marketing management
d. Customer relationship management
e. Total quality management

34. To respond effectively and provide value delivery, the company requires ________ to integrate major business processes (e.g., order processing, general ledger, payroll, and production) within a single family of software modules.
a. human resource management
b. internal auditing management
c. internal resource management
d. strategic management
e. marketing management

35. With respect to value delivery, ________ allows the company to handle complex relationships with its trading partners to source, process, and deliver products.
a. a value matrix
b. a global distribution policy
c. a business development strategy
d. business partnership management
e. total quality management

36. Successful marketing requires having capabilities such as understanding ________, creating customer value, delivering customer value, capturing customer value, and sustaining customer value.
a. customer loyalty
b. customer per
c. customer retention
d. customer value
e. customer benefits

37. According to a McKinsey research study, which of the following is one of the main challenges that marketing must face in the twenty-first century?
a. The threat of ethics-based lawsuits.
b. Doing more with less.
c. Hostile takeover attempts.
d. Increasing control by big government.
e. Being independent of the distribution process.

38. Strategic planning in the twenty-first century calls for action in three key areas. Which of these key areas deals specifically with devising a long-term game plan for achieving long-run objectives?
a. Creating a viable business opportunity.
b. Producing a strategic fit.
c. Developing an investment portfolio.
d. Expanding core competencies.
e. Establishing a strategy.

39. Most large companies consist of four organizational levels: the ________, the division level, the business unit level, and the product level.
a. board of director level
b. major stakeholder level
c. management team level
d. corporate level
e. strategic level

40. The ________ is the central instrument for directing and coordinating the marketing effort.
a. strategic plan
b. marketing plan
c. tactical plan
d. customer value statement
e. corporate mission

41. The ________ lays out the target markets and the value proposition that will be offered, based on an analysis of the best market opportunities.
a. organizational plan
b. strategic marketing plan
c. corporate tactical plan
d. corporate mission
e. customer value statement

42. In which of the following plans would we most likely find directions for implementing and addressing daily challenges and opportunities in product features, pro motion, merchandising, pricing, sales channels, and service areas.
a. The tactical marketing plan.
b. The target marketing plan.
c. The deployment plan.
d. The product launch plan.
e. The product development plan.

43. If you wanted to find out more about target markets and the organization’s value proposition, which of the following types of plans would most likely contain information that might be useful to you in your quest?
a. The marketing plan.
b. The organizational plan.
c. The strategic marketing plan.
d. The tactical marketing plan.
e. The marketing mix plan.

44. The ________ process consists of corporate, division, business, and product planning.
a. implementing
b. controlling
c. innovation
d. planning
e. competitive

45. All corporate headquarters undertake four planning activities, the first of which is ________.
a. defining the corporate mission
b. establishing strategic business units and assigning resources (SBUs)
c. assigning resources to each SBU
d. assessing growth opportunities
e. understanding target markets

46. A clear, thoughtful mission statement provides employees with a shared sense of purpose, direction, and ________.
a. profitability
b. target market feasibility
c. opportunity
d. continuous improvement
e. quality products

47. Mission statements are at their best when they reflect a ________.
a. market
b. strength
c. competency
d. vision
e. value

48. Which of the following terms matches to the phrase “it is a single business or collection of related businesses that can be planned separately from the rest of the company”?
a. Strategic business unit.
b. Diverse business unit.
c. Growth business unit.
d. Niche market unit.
e. Specialized business unit.

49. Market-penetration, product-development, and market-development strategies would all be examples of ________ strategies.
a. concentric
b. conglomerate
c. horizontal
d. intensive growth
e. integrative growth

50. A(n) ________ is when a company might seek new businesses that have no relationship to its current technology, products, or markets.
a. concentric strategy
b. conglomerate strategy
c. horizontal strategy
d. intensive growth strategy
e. integrative strategy

51. Which of the following terms most closely matches to “the shared experiences, stories, beliefs, and norms that characterize an organization”?
a. Organizational dynamics.
b. A business mission.
c. An ethical/value statement.
d. Customer relationships.
e. Corporate culture.

52. The first step in the business unit strategic-planning process deals with which of the following?
a. Goal formulation.
b. Business mission.
c. Strategy formulation.
d. Program formulation.
e. SWOT analysis.

53. When a business gets to know market segments intimately and pursues either cost leadership or differentiation within the target segment it is referred to as a ________.
a. defined strategy
b. focused strategy
c. value-added strategy
d. competitive advantage strategy
e. customer-focused strategy

54. If a firm pursues a ________ strategy, it must be good at engineering, purchasing, manufacturing, and physical distribution.
a. differentiation
b. overall cost leadership
c. focus
d. domestic customer relationship
e. market share

55. To keep their strategic alliances thriving, corporations have begun to develop organizational structures to support them and have come to view the ability to form and manage partnerships as core skills. This is called ________.
a. value managed partnership
b. synergistic partnership
c. centralized partnership
d. partner relationship management
e. win-win relationship management

56. Traditionally, most businesses focused on stockholders. Today, the focus is on what are called ________.
a. stakeholders
b. partners
c. regulators
d. consumer triads
e. supply-chain relationships

57. A ________ is a written document that summarizes what the marketer has learned about the marketplace and indicates how the firm plans to reach its marketing objectives.
a. strategic plan
b. marketing plan
c. sales plan
d. target market plan
e. competitive analysis plan

58. Which of the following permits senior management to grasp the marketing plan’s major thrust?
a. The situation analysis.
b. The marketing strategy.
c. The executive summary and table of contents.
d. Financial projections.
e. Implementation and controls.

59. Most marketing plans cover ________.
a. one year
b. two years
c. three years
d. four years
e. five years

60. The most frequently cited shortcomings of current marketing plans, according to marketing executives, are lack of realism, insufficient competitive analysis, and a ________ focus.
a. long-term
b. profit
c. short-run
d. product
e. price

Chapter 3 : Gathering Information and Scanning The Environment

1- A marketing intelligence system is a set of procedures and sources managers use to obtain _________.
• forecasts about future sales
• everyday information about developments in the marketing environment
• past trends in the industry
• insights into why things are occurring in the marketing environment
• information about competitors offerings in the next quarter
2- A fad is _________.
• predictable, short-lived, and without social, economic and political significance
• unpredictable, short-lived, and without social, economic and political significance
• a direction or sequence of events that has some momentum and durability
• a direction or sequence of events that has no momentum or durability
• a large social, economic, political, and technological change
3- A trend is _________.
• predictable, short-lived, and without social, economic and political significance
• unpredictable, short-lived, and without social, economic and political significance
• a direction or sequence of events that has some momentum and durability
• a direction or sequence of events that has no momentum and durability
• a large social, economic, political, and technological change
4- A megatrend is _________.
• predictable, short-lived, and without social, economic and political significance
• unpredictable, short-lived, and without social, economic and political significance
• a direction or sequence of events that has some momentum and durability
• a direction or sequence of events that has no momentum and durability
• a large social, economic, political, and technological change that is slow to form
5- According to the 2000 Census, approximately _________ percent of Americans were white.
• 40%
• 50%
• 70%
• 80%
• 90%
6- _________ shapes the beliefs, values, and norms that largely define tastes and preferences.
• Nature
• Environment
• Family
• Society
• Religion
7- A subculture consists of _________.
• persistent cultural swings
• beliefs passed on from parents to children and reinforced by major social institutions
• groups with shared values, beliefs, preferences, and behaviors.
• individuals with varying needs
• the society as a whole
8- The _________ environment is composed of laws, government agencies, and pressure groups.
• political-legal
• socio-cultural
• economic
• demographic
• technological
9- _________ has three main purposes: to protect companies from unfair competition, to protect consumers from unfair business practices, and to protect the interests of society from unbridled business behavior.
• Business legislation
• Society
• Culture
• Government
• The FDA
10- An organized movement of citizens and government to strengthen the rights and powers of buyers is called _________.
• business legislation
• the consumerist movement
• relationship marketing
• organized consumers
• competitive edge

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Calculation Guru
Coursework Help Online
Fatimah Syeda
Instant Assignment Writer
Exam Attempter
Unique Academic Solutions
Writer Writer Name Offer Chat
Calculation Guru

ONLINE

Calculation Guru

I am an academic and research writer with having an MBA degree in business and finance. I have written many business reports on several topics and am well aware of all academic referencing styles.

$28 Chat With Writer
Coursework Help Online

ONLINE

Coursework Help Online

I have read your project details and I can provide you QUALITY WORK within your given timeline and budget.

$17 Chat With Writer
Fatimah Syeda

ONLINE

Fatimah Syeda

As per my knowledge I can assist you in writing a perfect Planning, Marketing Research, Business Pitches, Business Proposals, Business Feasibility Reports and Content within your given deadline and budget.

$20 Chat With Writer
Instant Assignment Writer

ONLINE

Instant Assignment Writer

As an experienced writer, I have extensive experience in business writing, report writing, business profile writing, writing business reports and business plans for my clients.

$41 Chat With Writer
Exam Attempter

ONLINE

Exam Attempter

Being a Ph.D. in the Business field, I have been doing academic writing for the past 7 years and have a good command over writing research papers, essay, dissertations and all kinds of academic writing and proofreading.

$25 Chat With Writer
Unique Academic Solutions

ONLINE

Unique Academic Solutions

I have read your project description carefully and you will get plagiarism free writing according to your requirements. Thank You

$33 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

How would the following transactions affect us exports - Chemistry homework answers chapter 3 - Del monte spaghetti pasta 1 kg price - Edict of milan 313 - 5.2 1.9 lab researching network monitoring software answers - The outcasts of poker flat characters - James redmond and amrit maghera - Cross Functional Essay - Components of equity theory - Swaledale retail pty ltd - MM Case Study - The number 12 looks like you twilight zone - A long rectangular copper bar under a tensile load - The shallows chapter 3 summary - South berks pony club - Advantages and disadvantages of system analysis and design - Sim logistics and supply chain management - Unit3Disc1 Due 10.27.2020 - Casey hospital psych ward - Examine china's projected economic activity on the below table - What is sampling theory in nursing research - Summarize the three most important things when it comes to emotional intelligence. - They say i say summary introduction - Redemption bedwetting and consequences movie part 1 - America's dirty work migrant maids and modern day slavery - Does target sell kindle fire hd - Governmental accounting practice set province of europa solution - Examples of confidence intervals in health care - Received cash from clients on account - PPT BE - Bond university compliance handbook - Conduct a swot analysis for ibm's smarter planet initiative - Public health policies L1 - 52 verbena street mount gravatt - Blanke permat vs ditra - John alexander luetkemeyer jr - A world of ideas 9th edition pdf - How to cite fasb codification in apa - Now, summarize that point as accurately as you can (about 50-75 words). Then, write a refutation or rebuttal to their point (about 100 words). - Friedland d107 facet wall mounted chime 80db - 2 responses - Bus incident management database - List the ethical issues you observed in incident at morales - AvD_Week7 - What barred french and british warships from american ports - Final Project - Information Assurance in Malware Analysis - Qualitative analysis of cations flow chart - HA575 Assignment 8 - Is a painting a primary source - BI question - Early literacy skills checklist - Sae oil viscosity temperature chart - Experiment 5 physical skeleton the axial skeleton - Life is like a walking shadow - The evolution of strategy at procter & gamble case study - How to calculate expected payoff - Staples in 2015 case study - Nsmen exit permit faq - Epicurus and the pleasant life pdf - Gallipoli medical research foundation - How to read an electric motor nameplate - Sample process recording mental health - Cell organelle quiz pdf - Iscsi target connected but no volume present - EH week4 DB - Energy bar target market - Anthem data breach case study - 12v 44ah 210a din - Learning outside the classroom theory - Tjc library online database - Starting out with visual basic 2012 pdf - Salmonella - Entrapment defense case briefs - What is the purpose of man's existence - Outline for effective speaking - Net income - Boston college lynch school - Tvm solver ti nspire - Me talk pretty one day - Core standards org ela literacy - Toyota case study strategic management pdf - Positive thoughts breed positive outcomes - Below is a unit cell for a hypothetical metal - Annotated Biography - Phasor diagram of capacitive load - Altium designer footprint library download - Integrated rural development theory - Wish you wood toy store - 39 heather close smythes creek - DQ MICRO BIO 2 - Meaning of name kaylani - Persuasive speech outline on depression - Bit stuffing in hdlc - Medical teams international volunteer - Blog HSTC 100 - EDU-534 Lesson Plan - Larned corporation recorded the following transactions for the just completed month. - Salts antiques crows nest - Freedom on my mind textbook pdf - What does the name christian mean