Fast track couriers assignments

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Task 03: Implement a change management strategy (project Plan and Presentation)

Submission details

The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be approved in writing by your trainer.

Submit this project work with any required evidence attached. See specifications below for details.

You must submit both printed copy and soft copy of your answers in a word document.

Submit the printed copy of required evidences (your answers) to your Trainer with the "Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of your documents.

Upload the softcopy on the link provide in the eLearning site.

The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if further clarification required and to validate authenticity of your submitted work.

Word limit: Word limit for answering this task is minimum 1000 words

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Assessment description

Using the scenario information supplied, the candidate will conduct an implementation review. The candidate will then consult with a union representative and General Manager to receive input and develop a revised communication plan. The candidate will action the revised plan by delivering a 15–20 minute information session to employees. Finally, the candidate will consider making final revisions to the communications plan and overall project plan and seek approval from the General Manager.

Procedure

1. Review the simulated workplace information for Fast Track Couriers.

2. Following the communications plan provided in Appendix 4, develop a survey to gather feedback from

employees.

3. Meet with a union representative (your assessor) to receive and discuss the results of the survey.

Anticipate possible resistance by this stakeholder and promote your plans to gain acceptance. Ask for

additional input to help you revise your change management communications strategy.

4. Draft revised communications plan and overall project plan (from Assessment Task 2) in consideration

of barriers identified through consultation process (with your assessor acting as a union representative)

and those identified in risk analysis provided in Appendix 3. Highlight strategic elements in your plan

which you will deploy to gain trust and acceptance of change. Ensure you consider the needs of all

stakeholders to gain support for planned changes.

5. Meet with General Manager (assessor) to discuss ideas for revised communications plan and overall

project plan based on feedback.

 Discuss the needs of all stakeholders.

 Discuss creative technique, activity or tactic you will use to gain trust and acceptance in the 15–

20 minute information session you will deliver.

 Ensure you anticipate possible resistance by this stakeholder and promote your plans to gain

acceptance.

6. Develop a plan for a 15–20 minute information session for truckers. Include an outline of what activities

you will be doing, how long and how the activity will achieve the goal of employee acceptance of

change process. Ensure you anticipate possible resistance from these stakeholders and plan to

overcome resistance.

7. Deliver session to employees (your assessor/other people enlisted by the assessor to perform in the

role of employees). Ensure you take a consultative approach to the session and invite participation,

questions, input, etc. and ensure you incorporate a creative technique, activity or tactic in the session.

8. Make final revisions to your communications and overall project plans based on feedback and

consultation (save these as separate documents to previous drafts). You may need to consider changes

to communication activities, training activities, and rollout of changes. Consult with GM (assessor) to

ensure changes are approved.

9. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all

work submitted for your records.

BSBINN601 Lead and Manage Organizational Change – Assessment 3 Last Updated: July 2016, Version No. 1

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Task Specifications

You must submit copies of:

 one survey

 drafts of communications and overall project plans to indicate review of plans (including highlighted strategic element/s)

 planning and support documents for your 15–20 minute information session (such as a plan for the session, PowerPoint presentation, handouts, and a creative activity for gaining trust and acceptance of change process).

Your assessor will be looking for:

 knowledge of change management process

 knowledge of components of change management project plan

 knowledge of specific organisational requirements from the scenario

 knowledge of potential barriers to change from the scenario

 knowledge of a range of techniques for embedding change and gaining trust

 leadership skills to gain acceptance of plan and gain trust

 innovation skills to develop creative ways of getting people to accept change

 planning and organising skills