Lesson 4 - Suppose a company receives orders by e-mail and has employees read the orders and enter data about each one into a spreadsheet for the billing department and a planning system for the production department. Then the employees generate e-mail messages to each customer to acknowledge each order. Would you describe this process as efficient? Why or why not? Suppose the same company wants to use bots to automate these tasks. How should the company go about planning for this change in inputs?
Lesson 5 - Suppose you work in the HR department of a company that wants to hire production workers as independent contractors. What advice would you give management about this idea?
Lesson 6 - Why does predictive validation provide better information than concurrent validation? Why is this type of validation more difficult?
Lesson 7 - “Alicia!” bellowed David to the company’s HR specialist, “I’ve got a problem, and you’ve got to solve it. I can’t get people in this plant to work together as a team. As if I don’t have enough trouble with our competitors and our past-due accounts, now I have to put up with running a zoo. You’re responsible for seeing that the staff gets along. I want a training proposal on my desk by Monday.” Assume you are Alica.